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Help with audio and videos!

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Hi, I'm having problems with my computer.

Sometimes there is no audio in it, i can't hear anything and I used the troubleshooting and it said that the problem was that the volume was down, but that's impossible when I had the volume at 100%. I also went to the device manager and everything related with my audio was working great. I don't know how to fix this.

But anyway, that's not the only problem. The other problem that I have is related to videos. They can load, but they never start. 

I don't understand this, I reboot the computer and it works sometimes, but only for a few hours. 

I'll just attach a printscreen of a youtube video that doesn't start because of many known problems with youtube videos loading.

Thank you in advance for all the help I'll receive.


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