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Download attached fixlist.txt file and save it to the Desktop, or the folder you saved FRST into.

NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work.

 

Run FRST and press the Fix button just once and wait.

The tool will make a log on the Desktop (Fixlog.txt) or the folder it was ran from. Please post it to your reply.

 

Next,

 

Open Malwarebytes 2.0, run a Threat Scan

 


On the Dashboard, click the 'Update Now >>' link
After the update completes, click the 'Scan Now >>' button.
Or, on the Dashboard, click the Scan Now >> button.
If an update is available, click the Update Now button.
A Threat Scan will begin.
When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
In most cases, a restart will be required.
Wait for the prompt to restart the computer to appear, then click on Yes.

 

Post log:

 


After the restart once you are back at your desktop, open MBAM once more.
Click on the History tab > Application Logs.
Double click on the scan log which shows the Date and time of the scan just performed.
Click 'Copy to Clipboard'
Paste the contents of the clipboard into your reply.

 

Next,

 

Download AdwCleaner by Xplode onto your Desktop.


Double click on Adwcleaner.exe to run the tool.
Click on Scan
Once the scan is done, click on the Clean button.
You will get a prompt asking to close all programs. Click OK.
Click OK again to reboot your computer.
A text file will open after the restart. Please post the content of that logfile in your reply.
You can also find the logfile at C:\AdwCleaner[sn].txt. Where n in the scan reference number

 

Next,

 

thisisujrt.gif Please download Junkware Removal Tool to your desktop.


Shut down your protection software now to avoid potential conflicts.
Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
The tool will open and start scanning your system.
Please be patient as this can take a while to complete depending on your system's specifications.
On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
Post the contents of JRT.txt into your next message.

 

Let me see those logs, also give an update on any remaining issues or concerns...

 

Kevin

 

 

fixlist.txt

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Please run a Threat Scan with MBAM.  If you're unable to run or complete the scan as shown below please see the following:  MBAM Clean Removal Process 2x

Follow the relevant steps and ensure to run mbam-clean tool after UNinstalling Malwarebytes.

 

When reinstalling the program please try the latest version from here:

http://www.malwarebytes.org/mwb-download/

Right click and choose "Run as administrator" to open Malwarebytes Anti-Malware and from the Dashboard please Check for Updates by clicking the Update Now... link

Open up Malwarebytes > Settings > Detection and Protection > Enable Scan for rootkit and Under Non Malware Protection set both PUP and PUM to Treat detections as malware.

Click on the SCAN button and run a Threat Scan with Malwarebytes Anti-Malware by clicking the Scan Now>> button.

Once completed please click on the History > Application Logs and find your scan log and open it and then click on the "copy to clipboard" button and post back the results on your next reply.

 

Kevin...

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If your login account does not have administartor level rights, then before starting MBAM, do this:  Locate the shortcut link Right-click the icon and select Run as Administrator and allow to run  ( answer YES).

 

If you have both realtime protection as well as self-protection selected in MBAM, you need to first turn off the self-protection using the programs Settings >>Advanced Settings screen.

 

Next, ( but only if the program is running) let's shutdown the realtime Malwarebytes Anti-Malware. Go to the desktop Taskbar. See the blue-color MBAM icon in the notification area.

Do a Right-click on it with your mouse, and select EXIT.

 

{ if you are only running the Free mode program, you will not see that, so in that case you can ignore that step.}.

 

If you are unable to update Malwarebytes Anti-Malware's database, please follow the steps below :

 

1: Download our netconf replacement tool from the link below

 

https://malwarebytes.box.com/shared/static/4pro228sfm3mzl3f7eyl.zip

 

2: Unzip the zip file to Extract the "Net Conf Fix" folder on your desktop.

3: Once extracted, open the **Net Conf Fix** folder.

4: Double click on the net-replacement.bat file. If you are using Windows Vista or higher, please Right-click the net-replacement.bat file and click Run as Administrator from the menu.

5: After the tool has run, launch Malwarebytes Anti-Malware and click Update Now

 

Please let me know if you are able to update the database after running this tool.

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  • 2 weeks later...
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Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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