Malwarebytes won't run

sng119 · July 14, 2014

Hello my name is Jessica. I cannot run Malwarebytes, even after running Chameleon. The error I received was "failed to determine update state". I am running on Windows 8.1 / 64 bit. I have attached my logs because when I tried to copy and paste, the screen froze and I had to refresh my browser.(google chrome) Thanks in advance!

FRST.txt

Addition.txt

AdvancedSetup · July 19, 2014

Hello and :welcome:

Please read the following and post back the logs when ready and we'll see about getting you cleaned up.

General P2P/Piracy Warning:

If you're using
Peer 2 Peer
software such as
uTorrent, BitTorrent
or similar you must either fully uninstall them or completely disable them from running while being assisted here.

Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.

If you have
illegal/cracked software, cracks, keygens etc
. on the system, please remove or uninstall them now and read the policy on
Piracy
.

Before we proceed further, please read all of the following instructions carefully.
If there is anything that you do not understand kindly ask before proceeding.
If needed please print out these instructions.

Please do not post logs using CODE, QUOTE, or FONT tags. Just paste them as direct text.
If the log is too large then you can use attachments by clicking on the More Reply Options button.
Please enable your system to show hidden files: How to see hidden files in Windows
Make sure you're subscribed to this topic:
- Click on the Follow This Topic Button (at the top right of this page), make sure that the Receive notification box is checked and that it is set to Instantly
[*]Removing malware can be unpredictable...It is unlikely but things can go very wrong! Please make sure you Backup all files that cannot be replaced if something were to happen. You can copy them to a CD/DVD, external drive or a pen drive [*]Please don't run any other scans, download, install or uninstall any programs unless requested by me while I'm working with you. [*]The removal of malware is not instantaneous, please be patient. Often we are also on a different Time Zone. [*]Perform everything in the correct order. Sometimes one step requires the previous one. [*]If you have any problems while following my instructions, Stop there and tell me the exact nature of the issue. [*]You can check here if you're not sure if your computer is 32-bit or 64-bit [*]Please disable your antivirus while running any requested scanners so that they do not interfere with the scanners. [*]When we are done, I'll give you instructions on how to cleanup all the tools and logs [*]Please stick with me until I give you the "all clear" and Please don't waste my time by leaving before that. [*]Your topic will be closed if you haven't replied within 3 days [*](If I have not responded within 24 hours, please send me a Private Message as a reminder)

STEP 0
RKill is a program that was developed at BleepingComputer.com that attempts to terminate known malware processes
so that your normal security software can then run and clean your computer of infections.
When RKill runs it will kill malware processes and then removes incorrect executable associations and fixes policies
that stop us from using certain tools. When finished it will display a log file that shows the processes that were
terminated while the program was running.

As RKill only terminates a program's running process, and does not delete any files, after running it you should not reboot
your computer as any malware processes that are configured to start automatically will just be started again.
Instead, after running RKill you should immediately scan your computer using the requested scans I've included.

Please download Rkill by Grinler from one of the links below and save it to your desktop.

Link 1

Link 2

On Windows XP double-click on the Rkill desktop icon to run the tool.
On Windows Vista/Windows 7 or 8, right-click on the Rkill desktop icon and select Run As Administrator
A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
If not, delete the file, then download and use the one provided in Link 2.
If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
If the tool does not run from any of the links provided, please let me know.
Do not reboot the computer, you will need to run the application again.

STEP 01
Backup the Registry:
Modifying the Registry can create unforeseen problems, so it always wise to create a backup before doing so.

Please download ERUNT from one of the following links: Link1 | Link2 | Link3
ERUNT (Emergency Recovery Utility NT) is a free program that allows you to keep a complete backup of your registry and restore it when needed.
Double click on erunt-setup.exe to Install ERUNT by following the prompts.
NOTE: Do not choose to allow ERUNT to add an Entry to the Startup folder. Click NO.
Start ERUNT either by double clicking on the desktop icon or choosing to start the program at the end of the setup process.
Choose a location for the backup.
- Note: the default location is C:\Windows\ERDNT which is acceptable.
[*]Make sure that at least the first two check boxes are selected. [*]Click on OK [*]Then click on YES to create the folder. [*]Note: if it is necessary to restore the registry, open the backup folder and start ERDNT.exe

STEP 02
Please run a Threat Scan with MBAM. If you're unable to run or complete the scan as shown below please see the following: MBAM Clean Removal Process 2x
When reinstalling the program please try the latest version.

Right click and choose "Run as administrator" to open Malwarebytes Anti-Malware and from the Dashboard please Check for Updates by clicking the Update Now... link
Open up Malwarebytes > Settings > Detection and Protection > Enable Scan for rootkit and Under Non Malware Protection set both PUP and PUM to Treat detections as malware.
Click on the SCAN button and run a Threat Scan with Malwarebytes Anti-Malware by clicking the Scan Now>> button.
Once completed please click on the History > Application Logs and find your scan log and open it and then click on the "copy to clipboard" button and post back the results on your next reply.

STEP 03
Please download RogueKiller and save it to your desktop.

You can check here if you're not sure if your computer is 32-bit or 64-bit

RogueKiller 32-bit | RogueKiller 64-bit
Quit all running programs.
For Windows XP, double-click to start.
For Vista,Windows 7/8, Right-click on the program and select Run as Administrator to start and when prompted allow it to run.
Read and accept the EULA (End User Licene Agreement)
Click Scan to scan the system.
When the scan completes Close the program > Don't Fix anything!
Don't run any other options, they're not all bad!!
Post back the report which should be located on your desktop.

Thank you

sng119 · July 19, 2014

Hi Ron, thank you so much for helping me! I followed all of the instructions. When I open MBAM, it tries to check for updates but stops with a pop up saying "a program has caused it to stop working". It will not update, and shuts off after the pop up comes on. I didn't want to go through with step 3, roguekiller until you knew that I could not complete step 2. Please advise if you want me to still go ahead and download roguekiller anyway. Thanks in advance!

AdvancedSetup · July 19, 2014

Just skip the MBAM and do the other items then. Thanks

sng119 · July 19, 2014

Sorry for the wait! I ran Roguekiller and it said scan is finished. Then next to that it said, "please check tabs and delete the ones with buttons" or something to that effect. So I just closed Roguekiller figuring that checking tabs and deleting things meant fixing the problems. I don't see a report on the desktop. So sorry for the inconvenience. Bear with me lol!

sng119 · July 19, 2014

I have the report now... Please disregard my last comment. I remembered RogueKiller had that report button, but figured it meant report your results to the site. I reran the scan and clicked report; here are the results:

Rkill 2.6.7 by Lawrence Abrams (Grinler)

http://www.bleepingcomputer.com/

More Information about Rkill can be found at this link:

http://www.bleepingcomputer.com/forums/topic308364.html

Program started at: 07/19/2014 08:03:06 AM in x64 mode.

Windows Version: Windows 8.1

Checking for Windows services to stop:

* No malware services found to stop.

Checking for processes to terminate:

* No malware processes found to kill.

Checking Registry for malware related settings:

* No issues found in the Registry.

Resetting .EXE, .COM, & .BAT associations in the Windows Registry.

Performing miscellaneous checks:

* Windows Defender Disabled

[HKLM\SOFTWARE\Microsoft\Windows Defender]

"DisableAntiSpyware" = dword:00000001

Checking Windows Service Integrity:

* MsKeyboardFilter [Missing Service]

* CSC [Missing Service]

* E1G60 [Missing Service]

* kbldfltr [Missing Service]

* storvsp [Missing Service]

* Vid [Missing Service]

* vmbusr [Missing Service]

* vpcivsp [Missing Service]

Searching for Missing Digital Signatures:

* No issues found.

Checking HOSTS File:

* No issues found.

Program finished at: 07/19/2014 08:06:48 AM

Execution time: 0 hours(s), 3 minute(s), and 41 seconds(s)

sng119 · July 19, 2014

Oops, that was RKill's report, here is RogueKiller's report. Sorry about that.

RogueKiller V9.2.3.0 (x64) [Jul 11 2014] by Adlice Software

mail : http://www.adlice.com/contact/

Feedback : http://forum.adlice.com

Website : http://www.adlice.com/softwares/roguekiller/

Blog : http://www.adlice.com

Operating System : Windows 8.1 (6.3.9200 ) 64 bits version

Started in : Normal mode

User : Jessica [Admin rights]

Mode : Scan -- Date : 07/19/2014 08:24:37

¤¤¤ Bad processes : 0 ¤¤¤

¤¤¤ Registry Entries : 6 ¤¤¤

[PUM.Dns] (X64) HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{E749224B-6AB3-4438-8228-838FD66382DF} | DhcpNameServer : 100.100.22.24 -> FOUND

[PUM.Dns] (X64) HKEY_LOCAL_MACHINE\System\ControlSet001\Services\Tcpip\Parameters\Interfaces\{E749224B-6AB3-4438-8228-838FD66382DF} | DhcpNameServer : 100.100.22.24 -> FOUND

[PUM.DesktopIcons] (X64) HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\HideDesktopIcons\NewStartPanel | {20D04FE0-3AEA-1069-A2D8-08002B30309D} : 1 -> FOUND

[PUM.DesktopIcons] (X64) HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\HideDesktopIcons\NewStartPanel | {59031a47-3f72-44a7-89c5-5595fe6b30ee} : 1 -> FOUND

[PUM.DesktopIcons] (X86) HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\HideDesktopIcons\NewStartPanel | {20D04FE0-3AEA-1069-A2D8-08002B30309D} : 1 -> FOUND

[PUM.DesktopIcons] (X86) HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\HideDesktopIcons\NewStartPanel | {59031a47-3f72-44a7-89c5-5595fe6b30ee} : 1 -> FOUND

¤¤¤ Scheduled tasks : 0 ¤¤¤

¤¤¤ Files : 0 ¤¤¤

¤¤¤ HOSTS File : 0 ¤¤¤

¤¤¤ Antirootkit : 0 (Driver: LOADED) ¤¤¤

¤¤¤ Web browsers : 0 ¤¤¤

¤¤¤ MBR Check : ¤¤¤

+++++ PhysicalDrive0: ST500LT012-1DG14 SATA Disk Device +++++

--- User ---

[MBR] 651c0a60f453e1064257af99d9e62741

[bSP] ceb2134793fbeb842f10e973b4affb7d : Empty MBR Code

Partition table:

0 - [XXXXXX] UNKNOWN (0x0) [VISIBLE] Offset (sectors): 1 | Size: 2097152 MB

User = LL1 ... OK

User = LL2 ... OK

============================================

RKreport_SCN_07192014_074251.log

AdvancedSetup · July 21, 2014

Please go ahead and run through the following steps and post back the logs when ready.

STEP 04
Please download Junkware Removal Tool to your desktop.

Shutdown your antivirus to avoid any conflicts.
Right click over JRT.exe and select Run as administrator on Windows Vista or Windows 7, double-click on XP.
The tool will open and start scanning your system.
Please be patient as this can take a while to complete.
On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
Post the contents of JRT.txt into your next reply message
When completed make sure to re-enable your antivirus

STEP 05
Lets clean out any adware now: (this will require a reboot so save all your work)

Please download AdwCleaner by Xplode and save to your Desktop.

Double click on AdwCleaner.exe to run the tool.
Vista/Windows 7/8 users right-click and select Run As Administrator
Click on the Scan button.
AdwCleaner will begin...be patient as the scan may take some time to complete.
When it's done you'll see: Pending: Please uncheck elements you don't want removed.
Now click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
Look over the log especially under Files/Folders for any program you want to save.
If there's a program you may want to save, just uncheck it from AdwCleaner.
If you're not sure, post the log for review. (all items found are adware/spyware/foistware)
If you're ready to clean it all up.....click the Clean button.
After rebooting, a logfile report (AdwCleaner[s0].txt) will open automatically.
Copy and paste the contents of that logfile in your next reply.
A copy of that logfile will also be saved in the C:\AdwCleaner folder.
Items that are deleted are moved to the Quarantine Folder: C:\AdwCleaner\Quarantine
To restore an item that has been deleted:
Go to Tools > Quarantine Manager > check what you want restored > now click on Restore.

STEP 06
Please open Malwarebytes Anti-Malware and from the Dashboard please Check for Updates by clicking the Update Now... link
Open up Malwarebytes > Settings > Detection and Protection > Enable Scan for rootkits, Under Non Malware Protection set both PUP and PUM to Treat detections as malware.
Click on the SCAN button and run a Threat Scan with Malwarebytes Anti-Malware by clicking the Scan Now>> button. Remove any threats found
Once completed please click on the History > Application Logs and find your scan log and open it and then click on the "copy to clipboard" button and post back the results on your next reply.

STEP 07

Please go here to run the online antivirus scannner from ESET.

Turn off the real time scanner of any existing antivirus program while performing the online scan
Tick the box next to YES, I accept the Terms of Use.
Click Start
When asked, allow the activex control to install
Click Start
Make sure that the option Remove found threats is unticked
Click on Advanced Settings and ensure these options are ticked:
- Scan for potentially unwanted applications
- Scan for potentially unsafe applications
- Enable Anti-Stealth Technology
[*]Click Scan [*]Wait for the scan to finish [*]If any threats were found, click the 'List of found threats' , then click Export to text file.... [*]Save it to your desktop, then please copy and paste that log as a reply to this topic.

STEP 08
Please download the Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatibale with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

Double-click to run it. When the tool opens click Yes to disclaimer.
Press the Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
The first time the tool is run, it also makes another log (Addition.txt). Please attach it to your reply as well.

sng119 · July 22, 2014

Hi Ron, I did step 4 & 5 successfully, and I have the logs. But when I tried to update MBAM, it says "unable to access update server". I didn't want to go on to step 7 just in case. I did want to post the logs from Junkware removal and adwcleaner so you could see what we're working with here. Thanks in advance!

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Junkware Removal Tool (JRT) by Thisisu

Version: 6.1.4 (04.06.2014:1)

OS: Windows 8.1 x64

Ran by Jessica on Mon 07/21/2014 at 19:17:04.08

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

~~~ Services

~~~ Registry Values

~~~ Registry Keys

~~~ Files

~~~ Folders

~~~ Event Viewer Logs were cleared

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Scan was completed on Mon 07/21/2014 at 19:38:32.50

End of JRT log

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

# AdwCleaner v3.213 - Report created 26/06/2014 at 07:19:36

# Updated 23/06/2014 by Xplode

# Operating System : Windows 8.1 (64 bits)

# Username : Jessica - FAMILY-PC

# Running from : C:\Users\Jessica\Downloads\adwcleaner_3.213.exe

# Option : Clean

***** [ Services ] *****

Service Deleted : CltMngSvc

***** [ Files / Folders ] *****

Folder Deleted : C:\Program Files (x86)\SearchProtect

Folder Deleted : C:\Users\Jessica\AppData\Local\SearchProtect

Folder Deleted : C:\Users\Jessica\AppData\Local\Google\Chrome\User Data\Default\Extensions\bopakagnckmlgajfccecajhnimjiiedh

File Deleted : C:\Users\Jessica\AppData\Roaming\Mozilla\Firefox\Profiles\pih6l7su.default\searchplugins\trovi-search.xml

***** [ Shortcuts ] *****

***** [ Registry ] *****

Key Deleted : HKLM\SOFTWARE\Google\Chrome\Extensions\bopakagnckmlgajfccecajhnimjiiedh

Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{A1CCCE0D-AE21-42A2-BE58-8E6109410995}

Key Deleted : HKLM\SOFTWARE\Classes\Interface\{3408AC0D-510E-4808-8F7B-6B70B1F88534}

Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{014DB5FA-EAFB-4592-A95B-F44D3EE87FA9}

Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{3408AC0D-510E-4808-8F7B-6B70B1F88534}

Key Deleted : HKLM\Software\SearchProtect

Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\SearchProtect

Data Deleted : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows [AppInit_DLLs] - C:\PROGRA~2\SearchProtect\SearchProtect\bin\SPVC32Loader.dll

Data Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows [AppInit_DLLs] - C:\PROGRA~2\SearchProtect\SearchProtect\bin\SPVC64Loader.dll

***** [ Browsers ] *****

-\\ Internet Explorer v11.0.9600.17126

-\\ Mozilla Firefox v29.0.1 (en-US)

[ File : C:\Users\Jessica\AppData\Roaming\Mozilla\Firefox\Profiles\pih6l7su.default\prefs.js ]

Line Deleted : user_pref("browser.newtab.url", "hxxp://www.trovi.com/?gd=&ctid=CT3324774&octid=EB_ORIGINAL_CTID&ISID=M82441EBE-880D-4D26-BC75-B68765293FA5&SearchSource=69&CUI=&SSPV=&Lay=1&UM=5&UP=SP20B934F1-BA8E-413[...]

Line Deleted : user_pref("browser.search.defaultenginename", "Trovi search");

Line Deleted : user_pref("browser.search.selectedEngine", "Trovi search");

Line Deleted : user_pref("browser.startup.homepage", "hxxp://www.trovi.com/?gd=&ctid=CT3324774&octid=EB_ORIGINAL_CTID&ISID=M82441EBE-880D-4D26-BC75-B68765293FA5&SearchSource=55&CUI=&UM=5&UP=SP20B934F1-BA8E-4133-937D[...]

-\\ Google Chrome v35.0.1916.153

[ File : C:\Users\Jessica\AppData\Local\Google\Chrome\User Data\Default\preferences ]

Deleted [startup_urls] : hxxp://www.trovi.com/?gd=&ctid=CT3324774&octid=EB_ORIGINAL_CTID&ISID=M82441EBE-880D-4D26-BC75-B68765293FA5&SearchSource=55&CUI=&UM=5&UP=SP20B934F1-BA8E-4133-937D-C7C9C3A61A72&SSPV=

Deleted [Homepage] : hxxp://www.trovi.com/?gd=&ctid=CT3324774&octid=EB_ORIGINAL_CTID&ISID=M82441EBE-880D-4D26-BC75-B68765293FA5&SearchSource=55&CUI=&UM=5&UP=SP20B934F1-BA8E-4133-937D-C7C9C3A61A72&SSPV=

Deleted [Extension] : booedmolknjekdopkepjjeckmjkdpfgl

Deleted [Extension] : bopakagnckmlgajfccecajhnimjiiedh

Deleted [Extension] : flpcjncodpafbgdpnkljologafpionhb

*************************

AdwCleaner[R0].txt - [3425 octets] - [26/06/2014 07:15:43]

AdwCleaner[s0].txt - [3271 octets] - [26/06/2014 07:19:36]

########## EOF - C:\AdwCleaner\AdwCleaner[s0].txt - [3331 octets] ##########

# AdwCleaner v3.216 - Report created 21/07/2014 at 19:50:08

# Updated 17/07/2014 by Xplode

# Operating System : Windows 8.1 (64 bits)

# Username : Jessica - FAMILY-PC

# Running from : C:\Users\Jessica\Downloads\AdwCleaner.exe

# Option : Clean

***** [ Services ] *****

***** [ Files / Folders ] *****

Folder Deleted : C:\Program Files\Reimage

File Deleted : C:\Users\Public\Desktop\eBay.lnk

File Deleted : C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Search.lnk

***** [ Shortcuts ] *****

***** [ Registry ] *****

***** [ Browsers ] *****

-\\ Internet Explorer v11.0.9600.17126

-\\ Mozilla Firefox v30.0 (en-US)

[ File : C:\Users\Jessica\AppData\Roaming\Mozilla\Firefox\Profiles\jw282w8z.default\prefs.js ]

-\\ Google Chrome v36.0.1985.125

[ File : C:\Users\Jessica\AppData\Local\Google\Chrome\User Data\Default\preferences ]

*************************

AdwCleaner[R0].txt - [4535 octets] - [26/06/2014 07:15:43]

AdwCleaner[s0].txt - [4396 octets] - [26/06/2014 07:19:36]

########## EOF - C:\AdwCleaner\AdwCleaner[s0].txt - [4456 octets] ##########

sng119 · July 22, 2014

I remembered last time you said to go ahead with the other steps even though MBAM hadn't worked. When Farbar finished, I only received a FRST.txt; I didn't see an addition.txt, probably since I ran the program before. That particular addition.txt is in my first post. I tried to put both eset and farbar in one reply, but it was too long. Here are the results from today's scans:

ESET:

C:\AdwCleaner\Quarantine\C\Program Files (x86)\SearchProtect\Main\bin\CltMngSvc.exe.vir a variant of Win32/Conduit.SearchProtect.H potentially unwanted application

C:\AdwCleaner\Quarantine\C\Program Files (x86)\SearchProtect\SearchProtect\bin\cltmng.exe.vir a variant of Win32/Conduit.SearchProtect.I potentially unwanted application

C:\AdwCleaner\Quarantine\C\Program Files (x86)\SearchProtect\SearchProtect\bin\SPVC32.dll.vir a variant of Win32/Conduit.SearchProtect.H potentially unwanted application

C:\AdwCleaner\Quarantine\C\Program Files (x86)\SearchProtect\SearchProtect\bin\SPVC32Loader.dll.vir a variant of Win32/ClientConnect.A potentially unwanted application

C:\AdwCleaner\Quarantine\C\Program Files (x86)\SearchProtect\UI\bin\cltmngui.exe.vir a variant of Win32/ClientConnect.A potentially unwanted application

C:\Users\Jessica\Downloads\ccsetup413.exe Win32/Bundled.Toolbar.Google.D potentially unsafe application

C:\Users\Jessica\Downloads\ccsetup415.exe Win32/Bundled.Toolbar.Google.D potentially unsafe application

C:\Users\Jessica\Downloads\ErrorEND_Pro_Installer.exe probably a variant of Win32/AdWare.ErrorEND.A application

C:\Users\Jessica\Downloads\Minecraft Download Manager.exe a variant of Win32/InstallCore.BY potentially unwanted application

sng119 · July 22, 2014

I have attached the the Farbar results because it was too large to copy and paste. I received an error when I tried to post it. Also, MBAM is still saying cannot access update server. I won't post anymore until you advise me on the next step. Thank you so much for helping me!

FRST.txt

AdvancedSetup · July 22, 2014

No problem. We'll continue on with some other tasks and get back to the other stuff as needed.

Please go into Control Panel, Add/Remove and uninstall ALL versions of Java and then run the following.

Please download JavaRa-1.16 and save it to your computer.

Double click to open the zip file and then select all and choose Copy.
Create a new folder on your Desktop named RemoveJava and paste the files into this new folder.
Quit all browsers and other running applications.
Right-click on JavaRa.exe in RemoveJava folder and choose Run as administrator to start the program.
From the drop-down menu, choose English and click on Select.
JavaRa will open; click on Remove Older Versions to remove the older versions of Java installed on your computer.
Click Yes when prompted. When JavaRa is done, a notice will appear that a logfile has been produced. Click OK.
A logfile will pop up. Please save it to a convenient location and post it in your next reply.

Next:

Please Run TFC by OldTimer to clear temporary files:

Download TFC from here and save it to your desktop.
http://oldtimer.geekstogo.com/TFC.exe
Close any open programs and Internet browsers.
Double click TFC.exe to run it on XP (for Vista and Windows 7 right click and choose "Run as administrator") and once it opens click on the Start button on the lower left of the program to allow it to begin cleaning.
Please be patient as clearing out temp files may take a while.
Once it completes you may be prompted to restart your computer, please do so.
Once it's finished you may delete TFC.exe from your desktop or save it for later use for the cleaning of temporary files.

Restart the computer now.

Do you have the install program and the license information for your McAfee antivirus? If so what I'd like to do is uninstall it, reboot the computer, then uninstall MBAM and reboot, then reinstall McAfee antivirus and update it and run a Full System scan and let me know if it finds anything or not. Then we'll reinstall MBAM and see how that goes.

STEPS Requested
1. Write down or obtain any required licensing information to reinstall McAfee antivirus
2. Download the installer for McAfee and remember where you saved it
3. Download the installer for MBAM and remember where you saved it http://www.malwarebytes.org/mwb-download/
4. Run the MBAM clean removal procedures from the link here, but do not reinstall at this time
MBAM Clean Removal Process

5. Go into Control Panel, Add/Remove and uninstall McAfee antivirus and restart the computer.

6. Download this File and save it to your computer and quit your browser. Then right click on the file and choose "Run as administrator" to remove left over elements of McAfee and reboot again.

Do not run email or browse the Web until you reinstall and update McAfee after the reboot.

7. Reinstall, update, and scan your computer with McAfee - let me know if it finds anything.

8. Now reinstall MBAM from the installer you previously saved {temporarily disable McAfee while installing MBAM}

Using the attached PDF files as example please try to setup exclusions in McAfee antivirus and MBAM to allow them to work together.

How to exclude files from VirusScan scanning.pdf

The McAfee installer ask.pdf

Then try to run the following scan with MBAM and let me know what happens.

Please open Malwarebytes Anti-Malware and from the Dashboard please Check for Updates by clicking the Update Now... link
Open up Malwarebytes > Settings > Detection and Protection > Enable Scan for rootkits, Under Non Malware Protection set both PUP and PUM to Treat detections as malware.
Click on the SCAN button and run a Threat Scan with Malwarebytes Anti-Malware by clicking the Scan Now>> button. Remove any threats found
Once completed please click on the History > Application Logs and find your scan log and open it and then click on the "copy to clipboard" button and post back the results on your next reply.

sng119 · July 23, 2014

Hi Ron,

I did all of the steps requested. On McAfee's user control panel, I don't see a trusted site list that I can add mbam to. I looked around online and it seems there isn't any way to add a trusted site to the latest version. If so, please direct me how to get there & I will! McAfee froze at 98%, so I had to do a workaround from their website to complete the quick scan. I wasn't sure if you wanted a quick scan or full scan. McAfee's quickscan found nothing. When I opened MBAM, it tries to update and that same error popped up again from before "a problem has caused the program to stop working, etc". Here is the log you requested:

JavaRa 1.16 Removal Log.

Report follows after line.

------------------------------------

The JavaRa removal process was started on Tue Jul 22 17:17:51 2014

There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0000-ABCDEFFDCBA}. The error returned was 124.

There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0001-ABCDEFFDCBA}. The error returned was 124.

There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0002-ABCDEFFDCBA}. The error returned was 124.

There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0003-ABCDEFFDCBA}. The error returned was 124.

There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0004-ABCDEFFDCBA}. The error returned was 124.

There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0005-ABCDEFFDCBA}. The error returned was 124.

There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0006-ABCDEFFDCBA}. The error returned was 124.

There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0007-ABCDEFFDCBA}. The error returned was 124.

There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0008-ABCDEFFDCBA}. The error returned was 124.

There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0009-ABCDEFFDCBA}. The error returned was 124.

There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0010-ABCDEFFDCBA}. The error returned was 124.

There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0011-ABCDEFFDCBA}. The error returned was 124.

There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0012-ABCDEFFDCBA}. The error returned was 124.

There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0013-ABCDEFFDCBA}. The error returned was 124.

There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0014-ABCDEFFDCBA}. The error returned was 124.

There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0015-ABCDEFFDCBA}. The error returned was 124.

There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0016-ABCDEFFDCBA}. The error returned was 124.

There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0017-ABCDEFFDCBA}. The error returned was 124.

There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0018-ABCDEFFDCBA}. The error returned was 124.

There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0019-ABCDEFFDCBA}. The error returned was 124.

There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0020-ABCDEFFDCBA}. The error returned was 124.

There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0021-ABCDEFFDCBA}. The error returned was 124.

There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0022-ABCDEFFDCBA}. The error returned was 124.

Found and removed: SOFTWARE\Classes\CLSID\{08B0E5C0-4FCB-11CF-AAA5-00401C608501}

Found and removed: SOFTWARE\Classes\CLSID\{5852F5ED-8BF4-11D4-A245-0080C6F74284}

Found and removed: SOFTWARE\Classes\CLSID\{761497BB-D6F0-462C-B6EB-D4DAF1D92D43}

Found and removed: SOFTWARE\Classes\CLSID\{DBC80044-A445-435b-BC74-9C25C1C588A9}

Found and removed: SOFTWARE\Classes\Interface\{5852F5EC-8BF4-11D4-A245-0080C6F74284}

Found and removed: SOFTWARE\Classes\MIME\Database\Content Type\application/java-deployment-toolkit

Found and removed: SOFTWARE\Classes\MIME\Database\Content Type\application/x-java-applet

Found and removed: SOFTWARE\Classes\MIME\Database\Content Type\application/x-java-jnlp-file

Found and removed: SOFTWARE\Classes\TypeLib\{5852F5E0-8BF4-11D4-A245-0080C6F74284}

Found and removed: SOFTWARE\Classes\JavaWebStart.isInstalled

Found and removed: SOFTWARE\Classes\JavaWebStart.isInstalled.1.7.0.0

Found and removed: SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects

Found and removed: SOFTWARE\JavaSoft

Found and removed: SOFTWARE\JreMetrics

Found and removed: SOFTWARE\MozillaPlugins

------------------------------------

Finished reporting.

AdvancedSetup · July 23, 2014

My concern is if McAfee is somehow behind the issue or not. Can you possibly remove McAfee and try either avast or avira antivirus.

http://filehippo.com/download_avast_antivirus

http://filehippo.com/download_avira/

Then let me know if still having an issue with MBAM crashing or not.

sng119 · July 23, 2014

I uninstalled McAfee (from the control panel) and installed Avast. When I open MBAM & press check for updates, it still has the same pop up, "a problem has caused the program to stop working correctly"

AdvancedSetup · July 23, 2014

Please try the following fix and let me know if it works or not

https://forums.malwarebytes.org/index.php?/topic/152047-what-to-do-runtime-error-database-stuck-on-20140304-program-stopped/

sng119 · July 23, 2014

No, sorry. It didn't work.

AdvancedSetup · July 24, 2014

Configure Windows to create crash dumps on failures and not to restart automatically on system failure:

Click on START and choose Run
In the Run box type or copy/paste the following and press Enter or click on OK:

control sysdm.cpl
Once the System Properties dialoge opens, click on the Advanced tab.
Click on the Settings... button located under Startup and Recovery.
Under System failure make certain that Automatically restart is unchecked, if it is checked, uncheck it.
Click the drop-down menu under Write debugging information and select Kernel memory dump if that option is not already selected.
Make certain that you know the path where the dumps are saved, which by default will be %SystemRoot%\MEMORY.DMP.
Make certain that Overwrite any existing file is checked, if it is unchecked, check it.
Click on OK then click on Apply in the System Properties window then click OK to close it.
Should a system crash (BSOD) occur, please pay attention and write down the significant information displayed, such as the driver indicated in the BSOD as well as any alpha-numeric error codes so that you may provide them to the developers.
In addition, should such a crash (BSOD) occur, please provide the Kernel memory dump created by Windows by zipping and attaching it in your reply if it is small enough. If it isn't then please upload it to a file sharing service such as WeTransfer and provide the download link for the file in your next reply

Create Crash Dump using Windows Task Manager on Windows Vista/7/8/8.1:

Open Task Manager by pressing Ctrl+Shift+Esc on your keyboard
Click Show processes from all users at the bottom to enable that option and click Yes if prompted by User Account Control
Click on the Image Name column near the top to sort the list of running processes by name
Locate the mbam.exe process and right-click on it, selecting Create Dump File
Wait a moment while Windows creates the dump file
Once it completes it will inform you of the name and location of the dump file (typically C:\Users\Your user name\AppData\Local\Temp\mbam.dmp
Navigate to this location and right-click on the mbam.dmp file and choose Cut
Right-click on your desktop or some other convenient location where you'd like to place the file and choose Paste
Right-click on the mbam.dmp file you just moved and hover your mouse over Send to and choose Compressed (zipped) folder
Attach the mbam.zip file you just created to your next post or if it is too large, upload it to a file sharing service such as WeTransfer and provide the download link for the file in your next reply

Upload File(s) to WeTransfer:

Visit WeTransfer.com
Click on I Agree
Click on the icon on the lower left indicated in the below image
Select the Link option
Click on +Add Files
Browse to the location of the file and double-click on it or click once on it and select Open
Click on Transfer
Once the transfer completes, click on Copy link
Once you receive the Copied! message as indicated below, paste the link into your next reply

sng119 · July 26, 2014

Hi Ron, sorry for the delay. I did all of the steps and have the mbam zip file. Thanks in advance!

AdvancedSetup · July 26, 2014

Thank you. I've asked our QA team to take a look at this but they probably will not be able to do so until sometime next week. They're also quite busy.

Cheers

sng119 · July 26, 2014

That will be fine! I just wanted to thank you guys for the free services you provide. Hopefully there is a paypal where I can thank you once my cpu isn't under siege anymore haha

Thanks,

Jessica

Jekko · July 27, 2014

Jessica,

Just to be sure, did you attempt the net.conf work around from this link posted earlier in the thread?

https://forums.malwarebytes.org/index.php?/topic/152047-what-to-do-runtime-error-database-stuck-on-20140304-program-stopped/

This is from the linked post:

If you are unable to update Malwarebytes Anti-Malware's database, please follow the steps below :

1: Download our netconf replacement tool from the link below

https://malwarebytes...m3mzl3f7eyl.zip

2: Unzip the zip file to Extract the "Net Conf Fix" folder on your desktop.

3: Once extracted, open the Net Conf Fix folder.

4: Double click on the net-replacement.bat file. If you are using Windows Vista or higher, please **right-click** the net-replacement.bat file and click Run as Administrator from the menu.

5: After the tool has run, please do a Logoff >> Shutdown >> Restart for a new Windows session.

Launch Malwarebytes Anti-Malware and click Update Now

If you are unsure how to extract the contents of the .zip folder, please see this tutorial from Microsoft:

http://windows.micro...files-zip-files

sng119 · July 27, 2014

Hi Jekko,

Thank you so much for your help! Yes, I did do the net conf work around, but it didn't work because when I would press update, it just said "unable to access update server". I did it again just now as you requested, and the black box flashed on and off so quickly, I couldnt read what was inside of the box. I restarted the cpu and pressed update on mbam, but once again, it said unable to access update server. I wanted to see if the actual mbam scan itself would work with the fix, and it did! Even though I couldn't get mbam to update, I was finally able to complete a scan. It said no malicious items were detected. I had one more question: Adwcleaner found Trovi earlier in the process.. Does this mean Trovi's gone now that mbam didnt pick it up on the scan? Sorry for any confusion and as always, TY!

Jessica

AdvancedSetup · July 29, 2014

Hi Jessica

Please try again - following the directions from here. QA has reviewed and believes the issue is due to the configuration file issue.

https://forums.malwarebytes.org/index.php?/topic/152047-what-to-do-runtime-error-database-stuck-on-20140304-program-stopped/

However if you're having issues related to an infection or PUP entry like Trovi still then let me know and we can run some other scans to find and remove it.

sng119 · July 29, 2014

Hi Ron,

I tried the net conf workaround again and the same error is still popping up. Is the net conf dos box supposed to flash on and off the screen really quickly, or is it supposed to stay onscreen where I could read the words inside of the box? Sorry if the way I'm describing it is confusing lol! About scanning for Trovi and other PUP entries, yes, that would be great! I definitely have malware that has taken over my computer. I tried removing Trovi myself a month ago, but the adw scan detected it. I posted those results earlier in this topic. Sorry for any inconvenience! Thank you kindly

Jessica

Malwarebytes won't run

Recommended Posts

Link to post

Share on other sites

Top Posters In This Topic

Popular Days

Top Posters In This Topic

Popular Days

Posted Images

Link to post

Share on other sites

Link to post

Share on other sites

Link to post

Share on other sites

Link to post

Share on other sites

Link to post

Share on other sites

Link to post

Share on other sites

Link to post

Share on other sites

Link to post

Share on other sites

Link to post

Share on other sites

Link to post

Share on other sites

Link to post

Share on other sites

Link to post

Share on other sites

Link to post

Share on other sites

Link to post

Share on other sites

Link to post

Share on other sites

Link to post

Share on other sites

Link to post

Share on other sites

Link to post

Share on other sites

Link to post

Share on other sites

Link to post

Share on other sites

Link to post

Share on other sites

Link to post

Share on other sites

Link to post

Share on other sites

Link to post

Share on other sites

Recently Browsing 0 members

Important Information