PUP.Optional.Superfish.A

KamiTet · July 13, 2014

My Malwarebytes anti-Malware keeps detecting a PUP named Optional.Superfish.A

I've chose to quarantine both of the results but this keep coming back after a day or two.

What is this exactly ? How can I get rid of it ?

Thanks in advance !

MrCharlie · July 14, 2014

Welcome to the forum.

General P2P/Piracy Warning:

1. If you're using Peer 2 Peer software such uTorrent, BitTorrent or similar you must either fully uninstall it or completely disable it from running while being assisted here.
2. If you have illegal/cracked software (MS Office, Adobe Products), cracks, keygens, custom (Adobe) host file, etc. on the system, please remove or uninstall them now and read the policy on Piracy.
Failure to remove such software will result in your topic being closed and no further assistance being provided.

<====><====><====><====><====><====><====><====>

Please run a Quick Scan with Malwarebytes (if possible)

For Malwarebytes ver: 1.75

Open up Malwarebytes > Settings Tab > Scanner Settings > Under action for PUP > Select: Show in Results List and Check for removal.

Please Update and run a Quick Scan with Malwarebytes Anti-Malware, post the report.

Make sure that everything is checked, and click Remove Selected.

For Malwarebytes 2.0, please run a Threat Scan

Click on Settings > Detection and Protection > Non-Malware Protection > PUP (Potentially Unwanted Program) detections > Make sure it's set to Treat detections as malware

Same for PUM (Potentially Unwanted Modifications)

Quarantine all that's found

Post the log

Then......

Please download Farbar Recovery Scan Tool (FRST) and save it to a folder.

(use correct version for your system.....Which system am I using?)

FRST <----for 32 bit systems

FRST64 <----for 64 bit systems

Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button. (make sure the Addition box is checked)
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

If the logs are large, you can attach them:

To attach a log:

Bottom right corner of this page.

New window that comes up.

Last................

Please download and run RogueKiller 32 bit to your desktop.

RogueKiller<---use this one for 64 bit systems

Which system am I using?

Quit all running programs.

For Windows XP, double-click to start.

For Vista or Windows 7-8, do a right-click on the program, select Run as Administrator to start, & when prompted Allow to run.

Click Scan to scan the system.

When the scan completes > Close out the program > Don't Fix anything!

Don't run any other options, they're not all bad!!!!!!!

Post back the report which should be located on your desktop.

(please don't put logs in code or quotes and use the default font)

Note:

Please read all of my instructions completely including these.

Make sure system restore is turned on and running. Create a new restore point

Make sure you're subscribed to this topic: Click on the Follow This Topic Button (at the top right of this page), make sure that the Receive notification box is checked and that it is set to Instantly

Removing malware can be unpredictable...unlikely but things can go very wrong! Backup any files that cannot be replaced. You can copy them to a CD/DVD, external drive or a pen drive

<+>Please don't run any other scans, download, install or uninstall any programs while I'm working with you.

<+>The removal of malware isn't instantaneous, please be patient.

<+>When we are done, I'll give to instructions on how to cleanup all the tools and logs

<+>Please stick with me until I give you the "all clear" and Please don't waste my time by leaving before that.

------->Your topic will be closed if you haven't replied within 3 days!<--------

If I don't respond within 24 hours, please send me a PM

KamiTet · July 14, 2014

Malwarebytes log :

Malwarebytes Anti-Malware

www.malwarebytes.org

Scan Date: 14/07/2014

Scan Time: 17:17:00

Logfile: malwarebytes log.txt

Administrator: Yes

Version: 2.00.2.1012

Malware Database: v2014.07.14.05

Rootkit Database: v2014.07.09.01

License: Premium

Malware Protection: Enabled

Malicious Website Protection: Enabled

Self-protection: Disabled

OS: Windows 7 Service Pack 1

CPU: x64

File System: NTFS

User: home

Scan Type: Threat Scan

Result: Completed

Objects Scanned: 281830

Time Elapsed: 3 min, 56 sec

Memory: Enabled

Startup: Enabled

Filesystem: Enabled

Archives: Enabled

Rootkits: Disabled

Heuristics: Enabled

PUP: Enabled

PUM: Enabled

Processes: 0

(No malicious items detected)

Modules: 0

(No malicious items detected)

Registry Keys: 0

(No malicious items detected)

Registry Values: 0

(No malicious items detected)

Registry Data: 0

(No malicious items detected)

Folders: 0

(No malicious items detected)

Files: 2

PUP.Optional.Superfish.A, C:\Users\home\AppData\Local\Google\Chrome\User Data\Default\Local Storage\http_www.superfish.com_0.localstorage, Quarantined, [fd70dac5f88303336172458480829769],

PUP.Optional.Superfish.A, C:\Users\home\AppData\Local\Google\Chrome\User Data\Default\Local Storage\http_www.superfish.com_0.localstorage-journal, Quarantined, [4a235b44cdae73c3f5de7c4d34ce3bc5],

Physical Sectors: 0

(No malicious items detected)

(end)

FRST.txt and Addition.txt logs are attached.

RogueKiller report log .txt file is attached as well.

Addition.txt

FRST.txt

RKreport_SCN_07142014_173144.log

MrCharlie · July 14, 2014

OK..lets run some scans:

Make sure you have created a restore point and.....
Download Delfix from Here and save it to your desktop.

Place a check mark in front of .......
Create registry backup <---only!
Uncheck the rest!
Click the Run button.

Close the tool out when it's done....we'll use it later.

----------------------------------------

Please download AdwCleaner from HERE or HERE to your desktop.
- Double click on AdwCleaner.exe to run the tool.
  Vista/Windows 7/8 users right-click and select Run As Administrator
- Click on the Scan button.
- AdwCleaner will begin...be patient as the scan may take some time to complete.
- When it's done you'll see: Pending: Please uncheck elements you don't want removed.
- Now click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
- Look over the log especially under Files/Folders for any program you want to save.
- If there's a program you may want to save, just uncheck it from AdwCleaner.
- If you're not sure, post the log for review. (all items found are either adware/spyware/foistware)
- If you're ready to clean it all up.....click the Clean button.
- After rebooting, a logfile report (AdwCleaner[s0].txt) will open automatically.
- Copy and paste the contents of that logfile in your next reply.
- A copy of that logfile will also be saved in the C:\AdwCleaner folder.
- Items that are deleted are moved to the Quarantine Folder: C:\AdwCleaner\Quarantine
- To restore an item that has been deleted:
- Go to Tools > Quarantine Manager > check what you want restored > now click on Restore.
Next..................

Please download Junkware Removal Tool to your desktop.
- Shut down your protection software now to avoid potential conflicts.
- Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
- The tool will open and start scanning your system.
- Please be patient as this can take a while to complete depending on your system's specifications.
- On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
- Post the contents of JRT.txt into your next message.
Next.........

Re-scan with MB, MrC

KamiTet · July 14, 2014

OK..lets run some scans:
Make sure you have created a restore point and.....
Download Delfix from Here and save it to your desktop.
Place a check mark in front of .......
Create registry backup <---only!
Uncheck the rest!
Click the Run button.
Close the tool out when it's done....we'll use it later.
----------------------------------------
Please download AdwCleaner from HERE or HERE to your desktop.
Double click on AdwCleaner.exe to run the tool.
Vista/Windows 7/8 users right-click and select Run As Administrator
Click on the Scan button.
AdwCleaner will begin...be patient as the scan may take some time to complete.
When it's done you'll see: Pending: Please uncheck elements you don't want removed.
Now click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
Look over the log especially under Files/Folders for any program you want to save.
If there's a program you may want to save, just uncheck it from AdwCleaner.
If you're not sure, post the log for review. (all items found are either adware/spyware/foistware)
If you're ready to clean it all up.....click the Clean button.
After rebooting, a logfile report (AdwCleaner[s0].txt) will open automatically.
Copy and paste the contents of that logfile in your next reply.
A copy of that logfile will also be saved in the C:\AdwCleaner folder.
Items that are deleted are moved to the Quarantine Folder: C:\AdwCleaner\Quarantine
To restore an item that has been deleted:
Go to Tools > Quarantine Manager > check what you want restored > now click on Restore.
Next..................
Please download Junkware Removal Tool to your desktop.
Shut down your protection software now to avoid potential conflicts.
Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
The tool will open and start scanning your system.
Please be patient as this can take a while to complete depending on your system's specifications.
On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
Post the contents of JRT.txt into your next message.
Next.........
Re-scan with MB, MrC
AdwCleaner log file (I post it for you to review because it might delete some registry keys that are important and something bad can happen if I delete them so just for being safe) :
# AdwCleaner v3.215 - Report created 15/07/2014 at 00:57:11
# Updated 09/07/2014 by Xplode
# Operating System : Windows 7 Home Premium Service Pack 1 (64 bits)
# Username : home - HOME-PC
# Running from : C:\Users\home\Desktop\AdwCleaner\AdwCleaner.exe
# Option : Scan

***** [ Services ] *****

***** [ Files / Folders ] *****

File Found : C:\Users\home\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxp_www.superfish.com_0.localstorage
File Found : C:\Users\home\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxp_www.superfish.com_0.localstorage-journal

***** [ Shortcuts ] *****

***** [ Registry ] *****

Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
Key Found : HKLM\Software\Driver-Soft
Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
Key Found : [x64] HKLM\SOFTWARE\Classes\CLSID\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
Key Found : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}

***** [ Browsers ] *****

-\\ Internet Explorer v11.0.9600.17207

-\\ Google Chrome v35.0.1916.153

[ File : C:\Users\home\AppData\Local\Google\Chrome\User Data\Default\preferences ]

*************************

AdwCleaner[R0].txt - [1576 octets] - [15/07/2014 00:57:11]

########## EOF - C:\AdwCleaner\AdwCleaner[R0].txt - [1636 octets] ##########

MrCharlie · July 15, 2014

You can safely have AdwCleaner delete those.

(You don't have to quote my post when you answer.)

MrC

KamiTet · July 15, 2014

AdwCleaner[s0].txt log :

# AdwCleaner v3.215 - Report created 15/07/2014 at 03:30:34

# Updated 09/07/2014 by Xplode

# Operating System : Windows 7 Home Premium Service Pack 1 (64 bits)

# Username : home - HOME-PC

# Running from : C:\Users\home\Desktop\AdwCleaner\AdwCleaner.exe

# Option : Clean

***** [ Services ] *****

***** [ Files / Folders ] *****

File Deleted : C:\Users\home\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxp_www.superfish.com_0.localstorage

File Deleted : C:\Users\home\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxp_www.superfish.com_0.localstorage-journal

***** [ Shortcuts ] *****

***** [ Registry ] *****

Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}

Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}

Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}

Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}

Key Deleted : [x64] HKLM\SOFTWARE\Classes\CLSID\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}

Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}

Key Deleted : HKLM\Software\Driver-Soft

***** [ Browsers ] *****

-\\ Internet Explorer v11.0.9600.17207

-\\ Google Chrome v35.0.1916.153

[ File : C:\Users\home\AppData\Local\Google\Chrome\User Data\Default\preferences ]

*************************

AdwCleaner[R0].txt - [1724 octets] - [15/07/2014 00:57:11]

AdwCleaner[R1].txt - [1784 octets] - [15/07/2014 03:29:11]

AdwCleaner[s0].txt - [1715 octets] - [15/07/2014 03:30:34]

########## EOF - C:\AdwCleaner\AdwCleaner[s0].txt - [1775 octets] ##########

JRT.txt log :

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Junkware Removal Tool (JRT) by Thisisu

Version: 6.1.4 (04.06.2014:1)

OS: Windows 7 Home Premium x64

Ran by home on Tue 07/15/2014 at 3:34:28.49

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

~~~ Services

~~~ Registry Values

~~~ Registry Keys

~~~ Files

~~~ Folders

Successfully deleted: [Folder] "C:\ProgramData\drivergenius"

Successfully deleted: [Folder] "C:\Windows\syswow64\ai_recyclebin"

~~~ Event Viewer Logs were cleared

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Scan was completed on Tue 07/15/2014 at 3:37:10.06

End of JRT log

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

MrCharlie · July 15, 2014

Have you re-scanned with Malwarebytes???

MrC

KamiTet · July 15, 2014

Yes I did after doing posting the 2 logs, I've scanned with MB and it found nothing, should I give it a day or two to check if this PUP is back and report to you if it is ?

MrCharlie · July 15, 2014

Yes please do that.

Let me know.....MrC

KamiTet · July 15, 2014

Malwarebytes just picked up these 2 PUP again, what is next ?

If I might add I've recently installed 2 chrome extensions one is called "GetThemAll Downloader" and one is "FVD Downloader" I'm not 100% certain but I think it started to happen after I've installed one of these 2. (Again not 100% sure about this)

So if that might be the case what can I do if I still wish to use those extensions ?

MrCharlie · July 16, 2014

They're both from the Chrome store, but please disable them for now:
(FVD Downloader) - lfmhcpmkbdkbgbmkjoiopeeegenkdikp
(GetThemAll Downloader) \nbkekaeindpfpcoldfckljplboolgkfm

See if you can do this:

Quit Chrome
Open Windows Explorer
Go to: C:\Users\home\AppData\Local\Google\Chrome\User Data\Default\Local Storage
1> Delete the "http_www.superfish.com_0.localstorage" file
2> Delete the "http_www.superfish.com_0.localstorage-journal" file

Now re-scan with MB, let me know.....MrC

KamiTet · July 16, 2014

Ok did it and scanned with MB and it found nothing. Now I wait and see if it comes back and report to you correct?

MrCharlie · July 16, 2014

Yes that's correct.

Let me know...MrC

MrCharlie · July 22, 2014

How are we doing??????

MrC

KamiTet · July 25, 2014

Hey, sorry for not responding I was on vacation.

So about the PUP, I think your solution solved the problem because for 2 days since my last post I didn't notice that PUP coming back although I can't be 100% sure this worked since I had to format my PC since I've change my motherboard because of another issue I had, but this PUP isn't showing on my PC now so I think it's related to one of these 2 extensions, I plan to download them again because I need them for something so if the PUP will come back I'll know it's from one of these 2 plugins and I'll report back.

Thanks for all the help by the way

AdvancedSetup · July 29, 2014

Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

PUP.Optional.Superfish.A

Recommended Posts

Link to post

Share on other sites

Link to post

Share on other sites

Link to post

Share on other sites

Link to post

Share on other sites

Link to post

Share on other sites

Link to post

Share on other sites

Link to post

Share on other sites

Link to post

Share on other sites

Link to post

Share on other sites

Link to post

Share on other sites

Link to post

Share on other sites

Link to post

Share on other sites

Link to post

Share on other sites

Link to post

Share on other sites

Link to post

Share on other sites

Link to post

Share on other sites

Link to post

Share on other sites

Recently Browsing 0 members

Important Information