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MBytes Anti-Malware will not update?


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Hello,

Have MWB anti-malware software... program pop-up says I need to update... pop-up's red "X" on upper-right is greyed... when I click "Update Now," nothing happens.

Opened MWB dashboard to try updating that way... dashboard says "Database is out of date" - clicked "Fix it now," nothing happens. 

How do I fix this?

I paid for a security program so that I wouldn't have to worry about such issues ... maybe I should have stuck with freeware programs - that way when they fail, I know I got what I paid for. 


 

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Hello and :welcome:, @tarponchaser :

A couple of easy things to check:
>>First, please be sure your system date/time are correct.
>>Then, please be sure that your AV and firewall both give MBAM full permissions. It's possible that your AV or firewall might be treating the new build as a new program and may be blocking it -- the files that need to be excluded can be found HERE. Please post back if you need help with that.
>>>Also, please check to be sure there are no "Detected Threats" that need to be dealt with first, as this can prevent the program from updating: Click the "Scan" button at the top of the dashboard and verify that there are no detected threats (especially PUPs or PUMs) awaiting your actions.


If those suggestions don't resolve your issue:

Please let us know how it goes.

Thanks,

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