Google, Facebook, and Chase websites don't work

[pilot123]

So I clicked on things that I've shouldn't have and as a result, I downloaded malwarebytes onto my computer, and ran that. The thing is that when I enter internet explorer, only those three sites don't work, which are google, facebook, and chase. I've already changed passwords for those accounts on a different computer so I'm safe for now, but the thing is, after running malwarebytes, and even running Norton, those sites still don't work. My friend was saying maybe that when the malware entered into my laptop that it ran a script that disabled me from using those sites, and all the malwarebytes and norton antivirus did was get rid of those malware, but it didn't actually recover the damages done on my laptop. Please I'm in need of help. Thanks! 

[deeprybka]

Hi &

My name is Jürgen and I will be assisting you with your Malware related problems.

Before we move on, please read the following points carefully.

• My first language is not english. So please do not use slang or idioms. It could be hard for me to read. Thanks for your understanding.
• Please read my instructions completely. If there is anything that you do not understand kindly ask before proceeding.
• Perform everything in the correct order. Sometimes one step requires the previous one.
• If you have any problems while you are follow my instructions, Stop there and tell me the exact nature of your problem.
• Do not run any other scans without instruction or Add/ Remove Software unless I tell you to do so. This would change the output of our tools and could be confusing for me.
• Post all Logfiles as a reply rather than as an attachment unless I specifically ask you. If you can not post all logfiles in one reply, feel free to use more posts.
• If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.
• Stay with me. I will give you some advice about prevention after the cleanup process. Absence of symptoms does not always mean the computer is clean.

Step 1

Please download Farbar Recovery Scan Tool and save it to your Desktop.

(If you are not sure which version (32-/64-bit) applies to your system, download and try to start both of them as just the right one will run.)

• Start FRST with administator privileges.
• Make sure the option Addition.txt is checked and press the Scan button.
• When finished, FRST will produce two logs (FRST.txt and Addition.txt) in the same directory the tool was run from.
• Please copy and paste these logs in your next reply.

[gonzo]

Topic is closed due to inactivity.

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