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mike5352

Malware / Trojans / Virus in Windows XP Home

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Hi I'm new to this and a real amateur so please be patient. I was wondering if anyone can help me. I'm running Windows XP Home edition and I keep getting malware infections. Think I've got a virus. I've updated Malwarebytes and it found loadsa horrible stuff - I keep trying to remove it but after I restart the computer one or two things are usually still there.

I've had my task manager disabled and my registry disabled - but now I can run them and I dont know how they came back. I've installed HijackThis and I'm running Norton Antivirus 2005 edition. I will post the previous logs from both Malwarebytes scan and HJT below.

I'd really appreciate any help or guidance!

Results of the Malwarebytes Scan:

Malwarebytes' Anti-Malware 1.36

Database version: 2099

Windows 5.1.2600 Service Pack 2

09/05/2009 16:47:39

mbam-log-2009-05-09 (16-47-39).txt

Scan type: Full Scan (C:\|D:\|E:\|F:\|G:\|H:\|I:\|)

Objects scanned: 154040

Time elapsed: 25 minute(s), 40 second(s)

Memory Processes Infected: 0

Memory Modules Infected: 0

Registry Keys Infected: 0

Registry Values Infected: 0

Registry Data Items Infected: 1

Folders Infected: 0

Files Infected: 0

Memory Processes Infected:

(No malicious items detected)

Memory Modules Infected:

(No malicious items detected)

Registry Keys Infected:

(No malicious items detected)

Registry Values Infected:

(No malicious items detected)

Registry Data Items Infected:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Userinit (Hijack.UserInit) -> Bad: (C:\WINDOWS\system32\userinit.exe,C:\WINDOWS\system32\userinit32.exe,) Good: (userinit.exe) -> Quarantined and deleted successfully.

Folders Infected:

(No malicious items detected)

Files Infected:

(No malicious items detected)

................................................................................

.........................

And here's the HJT Log file:

Logfile of Trend Micro HijackThis v2.0.2

Scan saved at 16:56:51, on 09/05/2009

Platform: Windows XP SP2 (WinNT 5.01.2600)

MSIE: Internet Explorer v7.00 (7.00.6000.16827)

Boot mode: Normal

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\svchost.exe

C:\Program Files\Windows Defender\MsMpEng.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\system32\svchost.exe

C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe

C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe

C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe

C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe

C:\WINDOWS\Explorer.EXE

C:\WINDOWS\system32\spoolsv.exe

C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe

C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe

C:\Program Files\Common Files\Symantec Shared\ccApp.exe

C:\WINDOWS\SOUNDMAN.EXE

C:\WINDOWS\sm56hlpr.exe

C:\Acer\Empowering Technology\eRecovery\Monitor.exe

C:\Program Files\Java\jre6\bin\jusched.exe

C:\Program Files\Thomson\SpeedTouch USB\Dragdiag.exe

C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe

C:\Program Files\TalkTalk\bin\sprtcmd.exe

C:\Program Files\Windows Defender\MSASCui.exe

C:\WINDOWS\system32\ctfmon.exe

C:\PROGRA~1\HEWLET~1\HPSHAR~1\hpgs2wnf.exe

C:\WINDOWS\system32\sistray.exe

C:\Program Files\Java\jre6\bin\jqs.exe

C:\Program Files\Hewlett-Packard\AiO\hp officejet v series\Bin\hpoant07.exe

C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe

C:\Program Files\Norton AntiVirus\navapsvc.exe

C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe

C:\Program Files\TalkTalk\bin\sprtsvc.exe

C:\WINDOWS\system32\svchost.exe

C:\Program Files\Common Files\Supportsoft\bin\tgsrvc.exe

C:\PROGRA~1\HEWLET~1\AiO\Shared\Bin\hpoevm07.exe

C:\Program Files\Hewlett-Packard\AiO\Shared\bin\hpOSTS07.exe

C:\Program Files\Hewlett-Packard\AiO\Shared\bin\hpOFXM07.exe

C:\WINDOWS\system32\wscntfy.exe

C:\WINDOWS\system32\wuauclt.exe

C:\WINDOWS\system32\wuauclt.exe

C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://global.acer.com/

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = http=localhost:7171

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local;<local>

O4 - HKLM\..\Run: [LaunchApp] Alaunch

O4 - HKLM\..\Run: [ntiMUI] C:\Program Files\NewTech Infosystems\NTI CD & DVD-Maker 7\ntiMUI.exe

O4 - HKLM\..\Run: [RemoteControl] "C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe"

O4 - HKLM\..\Run: [iMJPMIG8.1] "C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32

O4 - HKLM\..\Run: [MSPY2002] C:\WINDOWS\system32\IME\PINTLGNT\ImScInst.exe /SYNC

O4 - HKLM\..\Run: [PHIME2002ASync] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /SYNC

O4 - HKLM\..\Run: [PHIME2002A] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /IMEName

O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"

O4 - HKLM\..\Run: [siSPower] Rundll32.exe SiSPower.dll,ModeAgent

O4 - HKLM\..\Run: [soundMan] SOUNDMAN.EXE

O4 - HKLM\..\Run: [sMSERIAL] sm56hlpr.exe

O4 - HKLM\..\Run: [eRecoveryService] C:\Acer\Empowering Technology\eRecovery\Monitor.exe

O4 - HKLM\..\Run: [sunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"

O4 - HKLM\..\Run: [symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer

O4 - HKLM\..\Run: [MsgCenterExe] "C:\Program Files\Common Files\Real\Update_OB\RealOneMessageCenter.exe" -osboot

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime

O4 - HKLM\..\Run: [speedTouch USB Diagnostics] "C:\Program Files\Thomson\SpeedTouch USB\Dragdiag.exe" /icon

O4 - HKLM\..\Run: [share-to-Web Namespace Daemon] C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe

O4 - HKLM\..\Run: [TalkTalk] "C:\Program Files\TalkTalk\bin\sprtcmd.exe" /P TalkTalk

O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide

O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe

O4 - HKCU\..\Run: [MsgCenterExe] "C:\Program Files\Common Files\Real\Update_OB\RealOneMessageCenter.exe" -osboot

O4 - HKUS\S-1-5-18\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe (User 'SYSTEM')

O4 - HKUS\S-1-5-18\..\Run: [DWQueuedReporting] "C:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'SYSTEM')

O4 - HKUS\.DEFAULT\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe (User 'Default user')

O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe

O4 - Global Startup: Utility Tray.lnk = C:\WINDOWS\system32\sistray.exe

O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE

O4 - Global Startup: TalkTalk SNU5630NS 05 Wireless USB Adapter.lnk = C:\Program Files\TalkTalk\TalkTalk SNU5630NS 05 Wireless USB Adapter Utility\TTUSBBGMonitor.exe

O4 - Global Startup: HPAiODevice(hp officejet v series) - 1.lnk = C:\Program Files\Hewlett-Packard\AiO\hp officejet v series\Bin\hpoant07.exe

O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000

O16 - DPF: {001EE746-A1F9-460E-80AD-269E088D6A01} (Infotl Control) - http://site.ebrary.com/lib/surreyuniv/supp...s/ebraryRdr.cab

O16 - DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} (Facebook Photo Uploader 5 Control) - http://upload.facebook.com/controls/2008.1...toUploader5.cab

O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://www3.snapfish.co.uk/SnapfishUKActivia.cab

O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://gfx1.hotmail.com/mail/w3/pr01/resources/MSNPUpld.cab

O16 - DPF: {5F8469B4-B055-49DD-83F7-62B522420ECC} (Facebook Photo Uploader Control) - http://upload.facebook.com/controls/Facebo...otoUploader.cab

O16 - DPF: {67DABFBF-D0AB-41FA-9C46-CC0F21721616} (DivXBrowserPlugin Object) - http://go.divx.com/plugin/DivXBrowserPlugin.cab

O20 - Winlogon Notify: saifx - saifx.dll (file missing)

O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe

O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe

O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe

O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe

O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe

O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE

O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe

O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe

O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe

O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe

O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe

O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe

O23 - Service: SupportSoft Sprocket Service (TalkTalk) (sprtsvc_TalkTalk) - SupportSoft, Inc. - C:\Program Files\TalkTalk\bin\sprtsvc.exe

O23 - Service: SupportSoft RemoteAssist - SupportSoft, Inc. - C:\Program Files\Common Files\Supportsoft\bin\ssrc.exe

O23 - Service: SupportSoft Repair Service (TalkTalk) (tgsrvc_TalkTalk) - SupportSoft, Inc. - C:\Program Files\Common Files\Supportsoft\bin\tgsrvc.exe

--

End of file - 8528 bytes

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Hi,

Your system is severly infected. Problem with these infections nowadays is, it causes a lot of damage. Even if we clean the malware off your system, I can't guarantee that your system will be clean afterwards, because these infections/bundles leave a lot of leftovers behind that most scanners won't even recognise and logs won't show.

Also, I can't promise you we can repair all the damage it caused... Even after cleaning the malware, you can still get errors afterwards because of the damage. Solving these is not always possible since it will be searching for a needle in a haystack to find the right cause and solution.

So, we can try to clean this up and do what we can, but keep in mind that we can't solve ALL problems this malware already caused.

In light of this it would be wise for you to back up any files and folders that you don't want to lose before we start. Reason I am telling this is because when a system is so terribly infected and we try to clean this up manually, the damage that is already present may interfere with our removal attempts.

* Please visit this webpage for instructions for downloading and running ComboFix:

http://www.bleepingcomputer.com/combofix/how-to-use-combofix

Post the log from ComboFix in your next reply.

Please make sure you disable ALL of your Antivirus/Antispyware/Firewall before running ComboFix..This because Security Software may see some components ComboFix uses (prep.com for example) as suspicious and blocks the tool, or even deletes it. Please visit HERE if you don't know how.

In case you lost internet access after performing above instructions:

In IE: Tools Menu -> Internet Options -> Connections Tab ->Lan Settings > uncheck "use a proxy server" or reconfigure the Proxy server again in case you have set it previously.

In Firefox in Tools Menu -> Options... -> Advanced Tab -> Network Tab -> "Settings" under Connection.

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HI Mieke,

Thanks for posting a reply to my problem so soon. I really appreciate you trying to help me. Just thought I'd ask before I carry out the steps you have advised on downloading and running ComboFix:

I have all of my files backed up and I really just want to get my computer back to working order - the easiest way possible (I am an amateur after all!) I was just wondering whether if I comlpletely reinstalled windows and wiped off my entire hard drive it would get rid of this infection? if not then I will accept the challenge and install the ComboFix - just looking for a bit of advice really.

One more thing - I'm considering upgrading my Norton 2005 to the 2009 version, would that make any difference to my present circumstances?

Thanks for being cool and helping me out, any information you can provide me with would be much appreciated.

Cheers,

Mike5352

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Hi,

A format and reinstall will indeed eliminate the malware and as a matter of fact, if you have backed up everything, then it's the right thing to do.

However, you can still try Combofix as well. The choice is yours.

Yes, upgrading your AV is always a good idea. After all, they also update with a reason, to fix bugs etc..

But if I were you, I would use the trial first and then decide if you're going to upgrade or not.

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Ok,

After a fair bit of thinking I've decided to re-format and reinstall windows. Would you mind posting a link to some clear instructions on how to do this please?

Also I was wondering whether this virus/malware would be able to infect other computers via the use of a usb flash drive. As I have transfered files to my brothers computer and it seems to be suffering from the same malware problems now. Is there anyway I can clean the usb flash drive?

thanks for your patient help!

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Ok Thanks!

I will try that and post back here. I might also post a malwarebytes and HJT log for my brothers laptop later today - is it ok to that here or should I start a new topic. (Still working out how this whole blogging thing works!)

Cheers,

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You can post the log in this thread if you want. If you start a new thread with the log, then maybe someone else will reply.

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Ok,

If I post a log then it wont be until late tonight or tomorrow. Thanks very much for all your help!!

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Hi Mieke,

Yeh I reformatted my hard drive and it seems to be working ok, I just need to install some drivers I downloaded from the Acer website.

I'll post another HJT and malwarebytes log on here. If you wouldn't mind taking a look to see if everything

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Hi,

I replied in the other thread. :P

Please read my Prevention page with lots of info and tips how to prevent this in the future.

Extra note: Make sure your programs are up to date - because older versions may contain Security Leaks. To find out what programs need to be updated, please run the Secunia Software Inspector Scan.

Happy Surfing again!

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Since this issue appears resolved ... this Topic is closed.

If you need this topic reopened for continuations of existing problems, please request this by sending me a PM with the address of the thread. This applies only to the original topic starter.

Everyone else please begin a New Topic.

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