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Ver 2.02.1012: User Control & User Control (GUI)


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Hi:

 

I am concerned about the results of your new version (2.02.1012) of your Anti-Malware product.

 

Your previous version had more options/tabs that provided the user with more information and functionality.

 

Tabs:

Scanner, Protection, Update, Quarantine, Logs, Ignore List, Setting, More Tools, and About.

 

Ver. 2.02.1012 basically takes most of this information away.

 

It appears to me that your previous version (the one with the tabs in the GUI) performed a deeper level of scanning.

 

And...in the previous version, a scan of my laptop's 250 GB HD displayed these results: (see attachment)

 

Previous Version:

Scan type: (Full Scan): C:\

Object Scanned:   496764

Objects detected:  279

 

Scan type: Full Scan (C:\)

Time elapsed: 5 hour(s), 28 minute(s) 16 second(s)

 

 

Ver 2.02.1012

Scanned approx 335,000 items and took only 32 minutes !

 

It does not keep the window with the results for you to view on-screen, 

It is replaced with a window stating that the scan is completed.

So, you can't view the results unless you are sitting in front of your computer when it finishes the scan.

The results are not available  to the user.

 

And, for my Ver 2.02.1012 scan, all of the following boxes were checked...to obtain the best level of scanning.

 

Use Advanced Heuristics Engines (Shuriken)

Scan for Rootkits

Scan with archives

 

What is going on here ?

 

is the new version not as accurate as the previous one ?

 

Thank you

 

DaleB

 

 

 

Malware Results Screen.doc

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Hello and :welcome: :
 
There are many concerns expressed in your post, and I will try my best to answer them.
 
For starters...
 
The short version about the UI/UX:

It has been significantly rearranged and redesigned, but -- rather than FEWER features, there are actually MORE of them (some have just been relocated).  The only 2 major features/functions from version 1.x that are not YET present in version 2.x are: 1) the ability to disable automatic PROGRAM updates, and 2) granular user control over notifications and pop-ups.  AFAIK Both of these are on the list for a future release. The FAQ, User Guide and KB section of the support pages (see links below**) contain a lot of information, tutorials and videos to explain the changes.
 
Re: scan types and scan times:
Yes, you are correct: in version 2, scheduled, clean scans run silently -- there is no scanner window or log to pop-up; that is by design.  In fact more users wanted to remove those than wanted to keep them.  Moreover, the new MBAM operates differently from the old version, and more like a regular anti-virus, in that sense.  You can always open the dashboard > history > application logs, to check on things.  And a "positive" scan that does detect something *will* notify the user with a popup notification.

The different types of scans were renamed in version 2, and it has caused a bit of confusion.

"Flash" is now "Hyper"
"Quick" is now "Threat"
"Full" is now "Custom"

Hyper scan is available only to paid, PREMIUM users and is not routinely needed or recommended -- if anything is found, a subsequent Threat scan will be needed.
THREAT scan is the most important and most useful scan -- it is the one that ought be run on a regular basis (daily is the default setting now in 2.0).
Custom depends on what drives, folders and files are selected -- routine use of a "full" system scan is neither necessary nor recommended, as it's a task better suited to your antivirus.

As far as scan times, version 2.0 is more powerful and more thorough than version 1.x.
Scans may take a bit longer -- that is normal and nothing to worry about.
>>Leaving antirootkit (ARK) scanning disabled and disabling archive scanning can shorten scan times a bit.
But there are many, many factors that contribute to scan times:
These include:

Size of disk
Disk type
Disk speed
Disk caching (subsequent scans during the same Windows user session will be faster than the first one)
CPU speed
Controller type and speed
Operating System used
Amount of files (including temp files!)
Amount of folders
Amount of archived files such as zip, rar, sfx, etc. (if this is enabled)
Rootkit scan or not (if this is enabled)
PUM/PUP scans
Other security programs running at the same time that may potentially be monitoring all file accesses by any other process.
Drive integrity - if a drive is failing it can take a long time to ignore and bypass sectors on a disk or simply fail period and hang the scan.
Other ongoing disk I/O processes
System being infected can also affect speed of scans
Changes in the MBAM database can also cause scan times to increase or decrease, so that's another factor to consider, as mentioned => HERE <=

Sometimes a conflict with your antivirus may be possible as well. You may want to try adding exclusions in your AV - the files that need to be excluded can be found HERE. Let us know if you need help with that.
Sometimes slowdowns are not due to conflicts between MBAM and the AV, per se, but rather to older hardware, insufficient RAM, cluttered or corrupt disks, excessively tight security settings, etc.
 
**ALSO, for additional information:
There is an FAQ Section here: Common Questions, Issues, and their Solutions
And here are links to the MBAM 2.0 User Guide: Online and PDF
And there are many useful KB topics and videos at the helpdesk support page
 
If you have a specific issue or problem, then please feel free to post back and we will try to sort it out.
When you do, please try to describe the issue in some detail.
It would also help to see some basic system information.
Please read the following and post back attached to your next reply the 3 requested logs - Diagnostic Logs (the 3 logs are: FRST.txt, Addition.txt and CheckResults.txt)

 

Thank you,

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