Can't run or uninstall Malwarebytes

[antivirusprogramhater]

Ever since I updated my free version of Malwarebytes, my computer has been failing to successful "windows update."

At first, I uninstalled Malwarebytes, then I realized I wanted the old version back so I did a system restore.

Now, Malwarebytes doesn't run, and when I try to uninstall it, I get a "File "C:\Program Files (x86)\Malwarebytes Anti-Malware\unins000.dat" does not exist.  Cannot uninstall."

 

I've tried using the "uninstall/remove program" function and I went to the above location, where I found the "unins000.dat," and tried using that, but it still gave the same message.

 

For me, Malwarebytes Anti-malware has become the malware >

[antivirusprogramhater]

Forgot computer specs:

Running Windows 7 64 bit; my other anti-virus software is McAfee

[Maurice Naggar]

Hello and welcome aboard.

 

First, let me say that any failing Windows Update issue is a separate matter altogether.  Failing windows updates can happen irregardless of whether MBAM is installed or not.   And they can happen to any pc.

 

Secondly, it is not necessarily the best thing to go back to version 1.75, since basically 1.75 will cease to be supported next March.

 

Q: During the uninstall / install attempt did you make certain that you logged in with an account that has Administrator level rights?

 

Q: Is Windows User Account Control on ?   If not, it need to be.

 

You should have used the "clean removal / install" procedures as outlined at this link

https://forums.malwarebytes.org/index.php?/topic/146017-mbam-clean-removal-process-2x/

[antivirusprogramhater]

Hi,

 

To answer your questions:

Yes, I was on an admin account and yes, WUAC was on (I got the pop-up "Do you want to allow xxx to make changes to the hard drive" message when I tried to use MB)

 

I have not tried the "clean removal/install" procedures yet.

[Maurice Naggar]

Hi,

So -do- try the clean removal/new setup procedure.   Lets us know how it goes.

IF and only if there is a "hiccup" then a) I will need full details, including error messages, + b) ask you to not do any changes or fixes on your own; especially not jumping to uninstall the MBAM program.

[Maurice Naggar]

Hello,

Is the issue resolved ?  Are you still in need of help?

[Maurice Naggar]

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