"Unable to access update server"

[freesousa]

I have 2.0.2.1012 premium and a couple of days ago it stopped updating. It says there are updates avalible, I click update and I get "Unable to access update server". I've allowed full permision on my Comodo Firewall. I've tried to reinstall MBAM. Same thing.

I dont get it.

[daledoc1]

Hello and :

 

A couple of easy things to check:

>>First, please be sure your system date/time are correct.

>>Then, please be sure that your AV and firewall both give MBAM full permissions. It's possible that your AV or firewall might be treating the new build as a new program and may be blocking it -- the files that need to be excluded can be found HERE. Please post back if you need help with that.

>>Also, please check to be sure there are no "Detected Threats" that need to be dealt with first, as this can prevent the program from updating: Click the "Scan" button at the top of the dashboard and verify that there are no detected threats (especially PUPs or PUMs) awaiting your actions.

>> Finally, you might want to start with the advice in this pinned topic >>HERE<< -- we don't have enough info about your system yet to know if it will work for you (but it won't hurt).

If those suggestions don't resolve your issue:

• Please uninstall your current version of MBAM and reinstall the latest build - MBAM Clean Removal Process 2x
• If that does not correct the issue, then please read the following and post back attached to your next reply the 3 requested logs - Diagnostic Logs (the 3 logs are FRST.txt, Addition.txt and CheckResults.txt)
• NOTE: There is an FAQ section with valuable information located here - Common Questions, Issues, and their Solutions

Please let us know how it goes.

 

Thanks,

[freesousa]

Yes, the date is correct. i've added the entire Malwarebytes folder in Comodo Firewall, and also added data-cdn.mbamupdates.com as safe site. Ive also ran Malwarebytes for malware and my pc is clean. I have a lot of random errors sometimes but at this point I think it may be bad ram, im trying to boot with Memtest86+ but for some reason my USB isn't being recognized at boot. Ive tried their .exe installer and using the ISO and same happens.

I'll do the rest later.

[daledoc1]

OK, that sounds like a good plan.

Being unable to contact the update server may well be a different issue from the possibly bad hardware.

 

So, please just post back with the requested diagnostic logs when you are ready.

 

We'll be here.

 

Thanks,

[freesousa]

I tried the netconf fix and didn't work. Then I tried the clean uninstall with the firewall off, installed again and I was able to update. Thanks

[Maurice Naggar]

HI,

 

NOTE:  The

 

"Unable to access update server"

is usually due to some issue or blockage from a 3rd-pary ( non-Microsoft) Firewall.

 

Be sure to consider & put in some tweaks in the whitelist settings inside your software Firewall.

 

Malwarebytes Anti-Malware works well and should run alongside antivirus software without conflicts. In some rare instances, exclusions may need to be set for your specific antivirus product to achieve the best possible system performance.
I suggest putting in trust settings in your antivirus, as follows:
Please "put as Trusted" (i.e., put Trust settings ) for the following MBAM exe files within your Antivirus Software **whitelist** :

Note: If using a software firewall besides the built in "Windows Firewall" you'll need to exclude them from it as well

For 32-bit Windows Vista or Windows 7 or Windows XP:

C:\Program Files\Malwarebytes Anti-Malware\mbam.exe
C:\Program Files\Malwarebytes Anti-Malware\mbamdor.exe
C:\Program Files\Malwarebytes Anti-Malware\mbampt.exe
C:\Program Files\Malwarebytes Anti-Malware\mbamservice.exe
C:\Program Files\Malwarebytes Anti-Malware\mbamscheduler.exe

For 64 bit versions of Windows Vista or Windows 7 or Windows 8:

C:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exe
C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamdor.exe
C:\Program Files (x86)\Malwarebytes Anti-Malware\mbampt.exe
C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamservice.exe
C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamscheduler.exe

Note: If using a software firewall besides the built in Windows Firewall you'll need to exclude MBAM.EXE and MBAMSERVICE.EXE from it as well

Note: Once that's done, please make sure that if either of those programs has any sort of web filter, that you add the following as a trusted site:
data-cdn.mbamupdates.com

Check your Anti-Virus/Internet-Security application to see if you can add exclusions for specific applications/files to ignore.
You may need to contact their technical support or check their support website for instructions.
You will need to set your Anti-Virus/Internet-Security to ignore/exclude the files I listed above.