Malwarebytes Has Stopped Working (computer suddenly shutdown)

[akwit]

Hello all-

 

My computer just suddenly shut down and restarted...and now MWB is no longer working.

 

I'm not the most savvy of comupter users; any help/advice here is greatly appreciated.

[Firefox]

Hello and

Not sure why your computer may have suddenly shut down...

Let's try this first....

• Please uninstall your current version of MBAM and reinstall the latest build - MBAM Clean Removal Process 2x
• If that does not correct the issue, then please read the following and post back the 3 requested logs - Diagnostic Logs

  (the three files should be CheckResults.txt, FRST.txt and Addition.txt)

• NOTE: There is an FAQ section with valuable information located here - Common Questions, Issues, and their Solutions

Thank You,

Firefox

[akwit]

Hello and

Not sure why your computer may have suddenly shut down...

Let's try this first....

• Please uninstall your current version of MBAM and reinstall the latest build - MBAM Clean Removal Process 2x
• If that does not correct the issue, then please read the following and post back the 3 requested logs - Diagnostic Logs

  (the three files should be CheckResults.txt, FRST.txt and Addition.txt)

• NOTE: There is an FAQ section with valuable information located here - Common Questions, Issues, and their Solutions

Thank You,

Firefox

 

 

Thank you for the quick reply.

 

I will try the re-install first.

 

That said, I don't think I can remember (or have) my login/ID details. Is that located somewhere on my computer?

[Firefox]

By Login ID, do you mean your ID and KEY for Malwarebytes?

You should contact cleverbridge.....

If you lost your ID and License Key then send an email to: cs@cleverbridge.com

cs@cleverbridge.com

Phone: +1-866-522-6855

Monday - Friday: 8:00 AM - 8:00 PM (CST)

Also, their contact info can be found HERE.

When you get the email Print it out

Malwarebytes Tech support does not have any access to, or information pertaining to any sales\shipping\user account\registration issues.

You may also try and look up your product info at the cleverbridge Purchase Lookup Page

If you need anything else, don’t hesitate to post.

Thanks