Jump to content

Malwarebytes Anti-Malware will not install; bogus failure


Recommended Posts

Greetings!

 

I am helping my son's friend with his Toshiba Satellite S855D-S5303 with Windows 8. Unfortunately, no one told this kid to  at least install an anti-virus protection program. (I don't know him that well)

 

At any rate, I tried tried to download and install the latest Malwarebytes in both normal and safe mode in Windows 8. The installation is being stopped at about 60% with the what seems to be a bogus error message:

 

  "Unable to install Maleware Bytes
   Your PC requires cleanup before install"

 

I've used Malewarebytes several times before to help other friends and family, as well as for my own personal use and I've never seen this issue.

 

I would greatly appreciate any advice I can get...  I have run the 'HijackThis' utility and I am attaching the log file for your reference.

 

Thanks in advance and best regards!

-gespi

hijackthis.output.20140710.txt

Link to post
Share on other sites

Hello gespi and :welcome:

The message indicates the computer is probably infected and malware removal actions are not permitted in this sub-forum.

I recommend following the advice from the topic: Available Assistance for Possibly Infected Computers and have one of the Malware Removal Experts assist you with your issue.

If, as recommended, you do open a topic in Malware Removal Help, please make reference to this thread.

Thank you. :)

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Recently Browsing   0 members

    No registered users viewing this page.

Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.