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Databases Out of Date


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I continually get the Databases Out of Date messagebox but cannot update. I click Update Now (green button) nothing happens.

I open Malwarebytes and click big Fix Now button - nothing happens.

The link to update databases> is greyed out below adjacent to the databases version.

I currently have version V2014.06.29.02

 

I have a licensed version <license info removed by moderator>

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Hi:

 

A couple of easy things to check:

>>First, please be sure your system date/time are correct.

>>Then, please be sure that your AV and firewall both give MBAM full permissions. It's possible that your AV or firewall might be treating the new build as a new program and may be blocking it -- the files that need to be excluded can be found HERE. Please post back if you need help with that.
>>Also, please check to be sure there are no "Detected Threats" that need to be dealt with first, as this can prevent the program from updating: Click the "Scan" button at the top of the dashboard and verify that there are no detected threats (especially PUPs or PUMs) awaiting your actions.

>> Finally, you might want to start with the advice in this pinned topic >>HERE<< -- we don't have enough info to know if it will work for you (but it won't hurt).

If those suggestions don't resolve your issue:

Please let us know how it goes.

 

P.S. I have asked the mod team to remove your license info from your public post (!!) and to move this to the correct area of the forum >>here<<. :)

 

Thanks,

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Not inappropriate, at all. :)

It happens all the time.

 

Just wanted to be sure your post gets proper attention. :)

 

I have asked the mod team to remove your license info -- it's never a good idea to post that sort of information publicly, even if it's incomplete.  Hackers and scammers could grab it.

 

Glad you're all fixed.

 

Take care.

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