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Windows fails to reboot after restart even in safe mode/repair mode


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I ran malwarebytes as I have many times yesterday on a Windows 7 64bit laptop.  After removal of malware, I was prompted to restart.  After restart I saw a black screen with the pointer only.  (The pointer would respond to touchpad movement.)

 

I force quit, and tried to restart in safe mode, but the start up process froze while loading files.  I preformed a Launch repair, but got the black screen with moving pointer.  I enter boot options on the next restart (F8) and tried to enter various forms of Safe Mode, Repair Modes, Reboot Last Good Config.  All had the same results: freezing during loading process or black screen, movable pointer.  

 

I found an entry on this forum that said I should download a file called FarBar onto a zipdrive, insert disk drive and choose Repair mode on Boot Menu of the laptop, but that didn't work either.  

 

Are there any other options to try to reboot my machine?

 

Thanks!

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Hello and :welcome: :

 

It does sound as if there is system damage from the malware.

We can't work on malware diagnostics and removal in this sub-section of the forum.

So, for expert assistance, I suggest that you please follow the advice in this pinned topic: Available Assistance For Possibly Infected Computers.
A malware analyst will assist you with this.

If the affected system is too crippled even to post the preliminary FRST scan logs, then please just start a new topic in the malware removal section >>HERE<< anyway, explaining the situation.

The malware helpers will have a range of tools available.

(Yes, if it cannot boot even into Safe Mode, then you will probably need a clean, working computer and thumb drive, at least to get started.)

Thanks,

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