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[SOLVED] Error 0xc0000018 - IE 11 won't start


leofelix

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Hello,

Today after installing the latest Windows patches for my HP laptop running Win 8.1 update x64 (i5 1.8 Ghz - 6 GB RAM DDR3 - 660 GB HDD) Internet Explorer 11 stopped starting and returned Error 0xc0000018 (see snapshot).

Security software installed

- MBAE Premium (latest)

- ESET NOD32 v 7

-  MBAM Premium (latest and not set to start with Windows)

- HitmanPro (latest)

- Superantispyware (latest)

Sandboxie 4.13.1 beta - paid - IE was not sandboxed

 

I attached MBAE directory as per instruction and two FRST logs

 

Not a big issue for me as my main browser is Firefox. I thought to inform you anyway as I  suspect the last Windows Patches are faulty somehow because this issue didn't occur before.

My OS is in italian language.

 

Cheers

post-2013-0-44852200-1404883166_thumb.pn

Malwarebytes Anti-Exploit.zip

FRST.txt

Addition.txt

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Do you have HMP.Alert installed? If so does the crash still happen after uninstalling it?

 

Sorry for taking too long to reply.

No, I do not  have HMP.alert installed.

I tried it once some months ago, then I removed it.

The only way to make IE 11 work is disabling MBAE.

 

I tried to reproduce this issue on a laptop with Vista SP2 x86 fully patched (security software MSE, MBAE, MBAM, Hitmanpro, Sandboxie, Winpatrol free) in vain.

IE 9 worked nicely

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We've tested it in a few systems here and could not replicate it. Can you please try the following:

 

1- Uninstall HMP, reboot and try again.

2- If the above still doesn't fix it, disable all IE plugins and try again.

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Thank you for your reply

I uninstalled Hitmanpro, rebooted and I do not get errors anymore:)

That's very odd  because before the latest Windows Patches IE 11 + Hitmanpro worked fine together with  MBAE.

 

Well, I'm going to reinstall HitmanPro 'cause as I said earlier Firefox is my main browser.

 

Regards

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