Running Two Virus Programs; Malicious Website Protection Not Working

[nh7894]

Hi-

 

I posted over in the Anti-Malware Help Section and was sent here instead and I was told to reference my thread (hope I did this right):

https://forums.malwarebytes.org/index.php?/topic/152234-after-update-to-202-malicious-website-protection-disabled/?p=850597 

 

My stepfather gave me this desktop computer as he said it never worked right for him (even though it's fairly new)---everything it has installed on it, besides the Malwarebytes, was on it when I got it.  I'm not great with computers, but can follow directions if someone would review my log files from the other thread and see if they see anything off/wrong.  The person that was helping me in the other thread said the machine might be "infected"

 

This all started because I wanted to know why "Malicious Website Protection" wasn't working anymore for me.

 

Thanks-

Nicole

[MrCharlie]

Welcome to the forum.

General P2P/Piracy Warning:

 

1. If you're using Peer 2 Peer software such uTorrent, BitTorrent or similar you must either fully uninstall it or completely disable it from running while being assisted here.

2. If you have illegal/cracked software (MS Office, Adobe Products), cracks, keygens, custom (Adobe) host file, etc. on the system, please remove or uninstall them now and read the policy on Piracy.

Failure to remove such software will result in your topic being closed and no further assistance being provided.

 

<====><====><====><====><====><====><====><====>

 

Please run a Quick Scan with Malwarebytes (if possible)

For Malwarebytes ver: 1.75

Open up Malwarebytes > Settings Tab > Scanner Settings > Under action for PUP > Select: Show in Results List and Check for removal.

Please Update and run a Quick Scan with Malwarebytes Anti-Malware, post the report.

Make sure that everything is checked, and click Remove Selected.

For Malwarebytes 2.0, please run a Threat Scan

Click on Settings > Detection and Protection > Non-Malware Protection > PUP (Potentially Unwanted Program) detections > Make sure it's set to Treat detections as malware

Same for PUM (Potentially Unwanted Modifications)

Quarantine all that's found

Post the log

Then......

Please download Farbar Recovery Scan Tool (FRST) and save it to a folder.

(use correct version for your system.....Which system am I using?)

FRST <----for 32 bit systems

FRST64 <----for 64 bit systems

• Double-click to run it. When the tool opens click Yes to disclaimer.
• Press Scan button. (make sure the Addition box is checked)
• It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
• The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

If the logs are large, you can attach them:

To attach a log:

Bottom right corner of this page.

New window that comes up.

Last................

Please download and run RogueKiller 32 bit to your desktop.

RogueKiller<---use this one for 64 bit systems

Which system am I using?

Quit all running programs.

For Windows XP, double-click to start.

For Vista or Windows 7-8, do a right-click on the program, select Run as Administrator to start, & when prompted Allow to run.

Click Scan to scan the system.

When the scan completes > Close out the program > Don't Fix anything!

Don't run any other options, they're not all bad!!!!!!!

Post back the report which should be located on your desktop.

(please don't put logs in code or quotes and use the default font)

 

Note:

Please read all of my instructions completely including these.

Make sure system restore is turned on and running. Create a new restore point

Make sure you're subscribed to this topic: Click on the Follow This Topic Button (at the top right of this page), make sure that the Receive notification box is checked and that it is set to Instantly

Removing malware can be unpredictable...unlikely but things can go very wrong! Backup any files that cannot be replaced. You can copy them to a CD/DVD, external drive or a pen drive

<+>Please don't run any other scans, download, install or uninstall any programs while I'm working with you.

<+>The removal of malware isn't instantaneous, please be patient.

<+>When we are done, I'll give to instructions on how to cleanup all the tools and logs

<+>Please stick with me until I give you the "all clear" and Please don't waste my time by leaving before that.

------->Your topic will be closed if you haven't replied within 3 days!<--------

If I don't respond within 24 hours, please send me a PM

[nh7894]

Hi-

 

I actually already posted several log files on my original post that I linked to above.  Are those useful to you?  I won't be able to do the Malwarebytes 2.0 Threat Scan or the RogueKiller until tonight when I get home from work.

 

Thanks-

Nicole

[MrCharlie]

OK, run all new scans please.

When you run FRST, please make sure the Addition Box is checked.

 

MrC

[nh7894]

Hi-

 

I've attached the requested logs.

 

Thanks!

Nicole

Addition.txt

FRST.txt

malwarebytes_threatscanlog.txt

RKreport_SCN_07092014_213850.log

[MrCharlie]

AV: Microsoft Security Essentials (Enabled - Up to date) {641105E6-77ED-3F35-A304-765193BCB75F}

AV: avast! Antivirus (Enabled - Up to date) {17AD7D40-BA12-9C46-7131-94903A54AD8B}

AS: Windows Defender (Disabled - Up to date) {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}

AS: avast! Antivirus (Enabled - Up to date) {ACCC9CA4-9C28-93C8-4B81-AFE241D3E736}

AS: Microsoft Security Essentials (Enabled - Up to date) {DF70E402-51D7-30BB-99B4-4D23E83BFDE2}

FW: avast! Antivirus (Disabled) {2F96FC65-F07D-9D1E-5A6E-3DA5C487EAF0}

 

Please pick an anti-virus to use, you can't have all of these running.

I suggest you keep AVAST, uninstall MSE and permanetly disable Defender.

Having two anti-virus programs running on a system only causes poor performance, conflicts and spotty protection.

How to Disable Defender

Dangers of running 2 anti-virus programs

http://www.bleepingcomputer.com/download/microsoft-security-essentials-removal-tool/ <---MSE removal tool

--------------------------------------------------------------------

Make sure you have created a restore point and.....

Download Delfix from Here and save it to your desktop.

• Place a check mark in front of .......
• Create registry backup <---only!
• Uncheck the rest!
• Click the Run button.

  Close the tool out when it's done....we'll use it later.

  --------------------------------------

  Please uninstall these two programs from your Programs and Features:

  Extended Update

  Strongvault Online Backup

  -------------------

  Clean out temp files:

  Download TFC from here and save it to your desktop.

  http://oldtimer.geekstogo.com/TFC.exe

  http://www.bleepingcomputer.com/download/tfc/dl/92/

  Close any open programs and Internet browsers.

  Double click TFC.exe to run it on XP (for Vista and Windows 7 right click and choose "Run as administrator") and once it opens click on the Start button on the lower left of the program to allow it to begin cleaning.

  Please be patient as clearing out temp files may take a while.

  Once it completes you may be prompted to restart your computer, please do so.

  Once it's finished you may delete TFC.exe from your desktop or save it for later use for the cleaning of temporary files.

  ---------------------

  Download the attached fixlist.txt to the same folder as FRST.exe/FRST64.exe.

  Run FRST.exe/FRST64.exe and click Fix only once and wait

  The tool will create a log (Fixlog.txt) in the folder, please post it to your reply.

  -------------------

  Please download AdwCleaner from HERE or HERE to your desktop.

  • Double click on AdwCleaner.exe to run the tool.

    Vista/Windows 7/8 users right-click and select Run As Administrator

  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • When it's done you'll see: Pending: Please uncheck elements you don't want removed.
  • Now click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
  • Look over the log especially under Files/Folders for any program you want to save.
  • If there's a program you may want to save, just uncheck it from AdwCleaner.
  • If you're not sure, post the log for review. (all items found are either adware/spyware/foistware)
  • If you're ready to clean it all up.....click the Clean button.
  • After rebooting, a logfile report (AdwCleaner[s0].txt) will open automatically.
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of that logfile will also be saved in the C:\AdwCleaner folder.
  • Items that are deleted are moved to the Quarantine Folder: C:\AdwCleaner\Quarantine
  • To restore an item that has been deleted:
  • Go to Tools > Quarantine Manager > check what you want restored > now click on Restore.
  Next..................

  Please download Junkware Removal Tool to your desktop.

  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.
  Next.........

  If you're using Malwarebytes 2.0, please run a Threat Scan

  Click on settings > Detection and Protection > Non-Malware Protection > PUP (Potentially Unwanted Program) detections > Make sure it's set to Treat detections as malware

  Same for PUM (Potentially Unwanted Modifications)

  Quarantine All that's found

  MrC

[nh7894]

Thanks MrC.  I'll do all this tonight when I get home from work.  I'm curious though why I need to download all these other adware and junkware removal tools since I paid for a subscription to Malwarebytes for what I thought was a program that would do that for me.   Why isn't that program enough to take care of my issues?

 

Finally, as I mentioned in my first post, my stepdad gave me this PC and I haven't had one of my own for many, many years so I didn't even know I was running two anti-virus programs.  I'll follow your instructions and just use the Avast. Currently the Avast firewall portion is turned off, so I assume once I delete the MSE and disable the Defender, I just go in and turn the Avast firewall portion on?

 

Thanks for your patience-

Nicole

[MrCharlie]

Thanks MrC. I'll do all this tonight when I get home from work. I'm curious though why I need to download all these other adware and junkware removal tools since I paid for a subscription to Malwarebytes for what I thought was a program that would do that for me. Why isn't that program enough to take care of my issues?

There's no one program that can do it all.

Finally, as I mentioned in my first post, my stepdad gave me this PC and I haven't had one of my own

for many, many years so I didn't even know I was running two anti-virus programs. I'll follow your instructions and just use the Avast. Currently the Avast firewall portion is turned off, so I assume once I delete the MSE and disable the Defender, I just go in and turn the Avast firewall portion on?

Yes

MrC

[nh7894]

Please uninstall these two programs from your Programs and Features:

Extended Update

Strongvault Online Backup

 

 For Extended Update it said "no such file exists" 

 

 

Please pick an anti-virus to use, you can't have all of these running.

I suggest you keep AVAST, uninstall MSE and permanetly disable Defender.

Done

 

 

 

Download the attached fixlist.txt to the same folder as FRST.exe/FRST64.exe.

Run FRST.exe/FRST64.exe and click Fix only once and wait

The tool will create a log (Fixlog.txt) in the folder, please post it to your reply.

Done;attached

 

 

I'll come back and post with the AdwCleaner and Junkware results when I am done with that part.

Fixlog.txt

[nh7894]

Here are the AdwCleaner and Junkware logs.  The Malwarebytes Threat scan found nothing.

 

JRT.txt

AdwCleanerS0.txt

[MrCharlie]

Please read the directions carefully so you don't end up deleting something that is good!!

If in doubt about an entry....please ask or choose Skip!!!!

Don't Delete anything unless instructed to!

If you get the warning about a file UnsignedFile.Multi.Generic or LockedFile.Multi.Generic please choose

Skip and click on Continue

If a suspicious object is detected, the default action will be Skip, click on Continue

Please note that TDSSKiller can be run in safe mode if needed.

Please download the latest version of TDSSKiller from HERE and save it to your Desktop.

• Doubleclick on TDSSKiller.exe to run the application, then click on Change parameters. (Leave the KSN box checked)

  

• Put a checkmark beside loaded modules.

  

• A reboot will be needed to apply the changes. Do it.
• TDSSKiller will launch automatically after the reboot. Also your computer may seem very slow and unusable. This is normal. Give it enough time to load your background programs.
• Then click on Change parameters in TDSSKiller.
• Check all boxes then click OK.

  

• Click the Start Scan button.

  

• The scan should take no longer than 2 minutes.
• If a suspicious object is detected, the default action will be Skip, click on Continue.

  

  Any entries like this: \Device\Harddisk0\DR0 ( TDSS File System ) - please choose Skip.

  If in doubt about an entry....please ask or choose Skip

• If malicious objects are found, they will show in the Scan results - Select action for found objects and offer three options.

  Ensure Cure (default) is selected, then click Continue > Reboot now to finish the cleaning process.

  

  Note: If Cure is not available, please choose Skip instead, do not choose Delete unless instructed.

• A report will be created in your root directory, (usually C:\ folder) in the form of "TDSSKiller.[Version]_[Date]_[Time]_log.txt". Please copy and paste the contents of that file here. There may be 3 logs > so post or attach all of them.
• Sometimes these logs can be very large, in that case please attach it or zip it up and attach it.

Here's a summary of what to do if you would like to print it out:

If in doubt about an entry....please ask or choose Skip

Don't Delete anything unless instructed to!

If a suspicious object is detected, the default action will be Skip, click on Continue

If you get the warning about a file UnsignedFile.Multi.Generic or LockedFile.Multi.Generic please choose

Skip and click on Continue

Any entries like this: \Device\Harddisk0\DR0 ( TDSS File System ) - please choose Skip.

If malicious objects are found, they will show in the Scan results and offer three (3) options.

Ensure Cure is selected, then click Continue => Reboot now to finish the cleaning process.

Note: If Cure is not available, please choose Skip instead, do not choose Delete unless instructed.

~~~~~~~~~~~~~~~~~~~~

You can attach the logs if they're too long:

Bottom right corner of this page.

New window that comes up.

Then...........

Please download and run ComboFix.

The most important things to remember when running it is to disable all your malware programs and run Combofix from your desktop.

Please visit this webpage for download links, and instructions for running ComboFix

http://www.bleepingcomputer.com/combofix/how-to-use-combofix

http://www.bleepingcomputer.com/download/combofix/dl/12/ <---ComboFix direct download

Please make sure you click download buttons that look similar to this, not "sponsored ad links":

Ensure you have disabled all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Information on disabling your malware programs can be found Here.

Make sure you run ComboFix from your desktop.

Give it at least 30-45 minutes to finish if needed.

Please include the C:\ComboFix.txt in your next reply for further review.

---------->NOTE<----------

If you get the message Illegal operation attempted on registry key that has been marked for deletion after you run ComboFix....please reboot the computer, this should resolve the problem. You may have to do this several times if needed.

Then...........

Do a clean re-install of Malwarebytes:

https://forums.malwarebytes.org/index.php?showtopic=146017

MrC

[nh7894]

Hey-

I did TDSSKiller and attached a log; I don't know if I did it correctly. I saw no "cure" option... Would you review?

 

I did not do the ComboFix--that sounded much too complicated for me.

 

After TDSSKiller, I did the clean install of malwarebytes and my original issue has been resolved. The Malicious Website Protection is now working.

Thanks for your help!

Nicole

TDSSKiller.3.0.0.40_11.07.2014_18.25.09_log.txt

[MrCharlie]

Good......

Lets check your computers security before you go and we have a little cleanup to do also:

Download Security Check by screen317 from HERE or HERE.

• Save it to your Desktop.
• Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
• If you get Unsupported operating system. Aborting now, just reboot and try again.
• A Notepad document should open automatically called checkup.txt.
• Please Post the contents of that document.
• Do Not Attach It!!!

MrC

[nh7894]

Hi-

Here is the checkup text:

Results of screen317's Security Check version 0.99.85

Windows 7 Service Pack 1 x64 (UAC is enabled)

Internet Explorer 11

``````````````Antivirus/Firewall Check:``````````````

Windows Firewall Enabled!

avast! Antivirus

Antivirus up to date!

`````````Anti-malware/Other Utilities Check:`````````

Secunia PSI (2.0.0.3001)

Java 7 Update 60

Adobe Flash Player 14.0.0.145

Adobe Reader 10.1.10 Adobe Reader out of Date!

Mozilla Firefox (30.0)

Google Chrome 35.0.1916.114

Google Chrome 35.0.1916.153

````````Process Check: objlist.exe by Laurent````````

Malwarebytes Anti-Malware mbamservice.exe

Malwarebytes Anti-Malware mbam.exe

Malwarebytes Anti-Malware mbamscheduler.exe

AVAST Software Avast AvastSvc.exe

AVAST Software Avast AvastUI.exe

`````````````````System Health check`````````````````

Total Fragmentation on Drive C: 3%

````````````````````End of Log``````````````````````

[MrCharlie]

Out dated programs on the system are vulnerable to malware.
Please update or uninstall them:

--------------------------------

Adobe Reader 10.1.10 Adobe Reader out of Date! <---please check for an update if available or uninstall and download and install Foxit Reader which is less vulnerable to malware and much better than Adobe. Don't install any toolbars that may come with it (ASK Toolbar).

-------------------------------

A little clean up to do....

Please Uninstall ComboFix: (if you used it)

Press the Windows logo key + R to bring up the "run box"

Copy and paste next command in the field:

ComboFix /uninstall

Make sure there's a space between Combofix and /



Then hit enter. (it may look like CF is re-installing but it's not)
This will uninstall Combofix, delete its related folders and files, hide file extensions, hide the system/hidden files and clears System Restore cache and create new Restore point

(If that doesn't work.....you can simply rename ComboFix.exe to Uninstall.exe and double click it to complete the uninstall or download and run the uninstaller)

---------------------------------

Download Delfix from here and save it to your desktop. (you may already have this)

• Ensure Remove disinfection tools is checked.
• Click the Run button.
• Reboot

Any other programs or logs that are still remaining, you can manually delete. (right click.....Delete)
IE: RogueKiller.exe, RKreport.txt, RK_Quarantine folder, C:\FRST folder, FRST-OlderVersion folder, MBAR folder, etc....AdwCleaner > just run the program and click uninstall.

Note:
If you used FRST and can't delete the quarantine folder:
Download the fixlist.txt to the same folder as FRST.exe.
Run FRST.exe and click Fix only once and wait
That will delete the quarantine folder created by FRST.
The rest you can manually delete.

-------------------------------

Any questions...please post back.

If you think I've helped you, please leave a comment > click on my avatar picture > click Profile Feed.

Take a look at My Preventive Maintenance to avoid being infected again.

Good Luck and Thanks for using the forum, MrC

[AdvancedSetup]

Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

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