Cannot remove "PUP.Optional.HelperBar.A

[Daaboul]

Hello, I'm new here. Unfortunately I am having problems removing this file. It doesn't appear that MB will remove it.

 

Can anyone please help me?

 

Kind Regards

 

Moe.

[daledoc1]

Hello and :

 

First, please be sure to check that MBAM is configured to remove PUPs (see screenshot).

If necessary, change the setting and then rescan.

 

We cannot work on malware related issues in this section of the forum.
So, if that doesn't resolve the issue, or if you need more help, then I suggest that you please follow the advice in this pinned topic: Available Assistance For Possibly Infected Computers.
A malware analyst will guide you through the cleanup process.

Thanks,

[Daaboul]

Hello and :

 

First, please be sure to check that MBAM is configured to remove PUPs (see screenshot).

If necessary, change the setting and then rescan.

 

We cannot work on malware related issues in this section of the forum.

So, if that doesn't resolve the issue, or if you need more help, then I suggest that you please follow the advice in this pinned topic: Available Assistance For Possibly Infected Computers.

A malware analyst will guide you through the cleanup process.

Thanks,

Hey thanks for your response, unfortunately I did have those both ticked

[daledoc1]

Hi:

 

OK, thanks for the followup.

 

As we cannot work on malware-related issues here, I suggest that you please follow the advice in this pinned topic: Available Assistance For Possibly Infected Computers.
A malware analyst will guide you through the cleanup process.

 

Thanks,