Your System is Not Fully Protected

[Bill C NY]

I had to do a system restore on my computer because of some issues I had with another program. When the computer restarted, I got an error message in Malwarebytes. When I opened the dashboard, it says in large letters "Your system is not fully protected" and lower down, there is a red x which says "Malicious website protection disabled". Also on the top is the button that says "Fix Now". When I press Fix Now, nothing happens. When I go to settings, under Detection and Protection, I saw that Malicious Website protection was indeed disabled, so I checked off the Enabled button. The message on the dashboard did not change. I also checked under Advanced Settings, and Enable Malware Protection when Malwarebytes starts and Enable Malicious Website Protection when Malwarebytes starts are both checked off. I rebooted the computer. When Malwarebytes started up, there was the same message, and in addition, under Detection and Protection, Malicious Website protection was Disabled again. So I'm not sure what todo at this point.

[daledoc1]

Hello and :
 
The System Restore likely corrupted your MBAM installation, as is typical for security programs.

The first step to fix this will be a clean reinstall.

So, here's how to get started:

• Please uninstall your current version of MBAM and reinstall the latest build - MBAM Clean Removal Process 2x
• If that does not correct the issue, then please read the following and post back attached to your next reply the 3 requested logs - Diagnostic Logs
• NOTE: There is an FAQ section with valuable information located here - Common Questions, Issues, and their Solutions

Please post back and let us know if this resolves your issue.

 

Thank You,

[Bill C NY]

That seems to have done it, thanks.

[daledoc1]

Great!

 

I'm glad you're back in business and I am happy I was able to help.

 

Cheers,