boricuany Posted July 5, 2014 ID:849460 Share Posted July 5, 2014 I dowloaded the trial version before purchasing the antimalware and is showing an error when it is trying to update. The program closes very quickly. I already try chamaleon but nothing. Here it is the log mbam-check result log version: 2.1.1.1001======================================== User Account type: AdministratorOS: Windows 8.1 64 bit Operating SystemCurrent Version and Build: 6.3.9200.0 Malwarebytes Anti-Malware: 2.0.2.1012Installed On: 2014/07/05Malware Database: 2014.03.04.09Rootkit Database: 2014.02.20.01Remediation Database: 2013.10.16.01IP Database: 0000.00.00.00Domain Database: 0000.00.00.00License: FreeMalware Protection: 0 <--CAN NOT OPEN SC_HANDLE, SERVICE IS NOT RUNNING FOR: MBAMProtectorMalicious Website Protection: 0 <--CAN NOT OPEN SC_HANDLE, SERVICE IS NOT RUNNING FOR: MBAMWebAccessControlChameleon: 0 <--CAN NOT OPEN SC_HANDLE, SERVICE IS NOT RUNNING FOR: MBAMChameleonLog Created: 2014/07/05 12:45:16Compatibility Flag Settings:================================= HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows NT\CurrentVersion\appCompatFlags\LayersC:\Program Files (x86)\Dell\Dell Display Manager\ddm.exeREG_SZ RUNASADMIN Malwarebytes Anti-Malware Shell Extension Block Check:====================================================== HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Shell Extensions\Blocked: MBAM Startup Entries: =====================HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\RunHKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\RunOnceHKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\RunHKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnce Malwarebytes Anti-Malware Service and Driver Status:======================================================= --------------Driver File Info:--------------C:\WINDOWS\system32\drivers\mbam.sysFile Size: 25816 BYTES FileVersion: 0.1.13.0 MD5: [f92b0e478c0faa6d6661e6e977247e60]C:\WINDOWS\system32\drivers\mwac.sysFile Size: 64216 BYTES FileVersion: 1.0.1.0 MD5: [0664f6335f108f38fe08c3ca747311ee]C:\WINDOWS\system32\drivers\mbamswissarmy.sysFile Size: 119000 BYTES FileVersion: 0.1.3.0 MD5: [b429327b1ccd987efd87fa603870827d]C:\WINDOWS\system32\drivers\mbamchameleon.sysFile Size: 91352 BYTES FileVersion: 1.0.4.0 MD5: [9d9ed48f841ea37aa5310d54b9e5d3c7] Please help! Thank you. Link to post Share on other sites More sharing options...
daledoc1 Posted July 5, 2014 ID:849463 Share Posted July 5, 2014 Hello and : I understand that MBAM is not running properly on your Windows 8.1 computer.Unfortunately, that log is not complete, and we need a bit more information in order to better help you. Please read the following and post back attached to your next reply all 3 of the requested logs - Diagnostic Logs Thank you, Link to post Share on other sites More sharing options...
Maurice Naggar Posted July 5, 2014 ID:849464 Share Posted July 5, 2014 Hello and welcome aboard. You "chopped" the report such that not all of it is here. Going forward, just only please, attach any diagnostic report. The little description you gave points to a hiccup that can be cured.First, be sure that you are logged in to Windows with a Administrator-level rights account. That is one big key.Be sure to SAVE to your system first any download. No running of any download right from the browser program !. If you have both realtime protection as well as self-protection selected in MBAM, you need to first turn off the self-protection using the programs Settings >>Advanced Settings screen.Our Anti-Malware -does- indeed run on Windows 8.1 ( that is not a factor here ) !If you are unable to update Malwarebytes Anti-Malware's database, please follow the steps below :1: Download our netconf replacement tool from the link belowhttps://malwarebytes.box.com/shared/static/4pro228sfm3mzl3f7eyl.zip2: Unzip the zip file to Extract the "Net Conf Fix" folder on your desktop.3: Once extracted, open the **Net Conf Fix** folder.4: Double click on the net-replacement.bat file. If you are using Windows Vista or higher, please **right-click** the **net-replacement.bat** file and click Run as Administrator from the menu.5: After the tool has run, launch Malwarebytes Anti-Malware and click Update NowPlease let me know if you are able to update the database after running this tool. If you are unsure how to extract the contents of the .zip folder, please see this tutorial from Microsoft:http://windows.microsoft.com/en-us/windows/compress-uncompress-files-zip-files Link to post Share on other sites More sharing options...
kellygirl924 Posted July 5, 2014 ID:849489 Share Posted July 5, 2014 This was a great help! Thank you. I wasn't able to get past the update after downloading. This worked for me. Oh, I heard about Malwarebytes through BleepingComputer while trying to fix some popups that were showing up every time I started my computer. Thank you again! Link to post Share on other sites More sharing options...
Maurice Naggar Posted July 5, 2014 ID:849498 Share Posted July 5, 2014 Hello Kellygirl and welcome to Malwarebytes forum. That's great. For any others with the same identical issue, I have posted a fix at this sticky note at the top of this sub-forum What to do: Runtime error - database stuck on 2014.03.04 - program stopped Link to post Share on other sites More sharing options...
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