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Malwarebytes does not work


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I dowloaded the trial version before purchasing the antimalware and is showing an error when it is trying to update. The program closes very quickly. I already try chamaleon but nothing. Here it is the log

 

mbam-check result log version:     2.1.1.1001
========================================
 
User Account type:                 Administrator
OS:                                Windows 8.1  64 bit Operating System
Current Version and Build:         6.3.9200.0 
Malwarebytes Anti-Malware:         2.0.2.1012
Installed On:                      2014/07/05
Malware Database:                  2014.03.04.09
Rootkit Database:                  2014.02.20.01
Remediation Database:              2013.10.16.01
IP Database:                       0000.00.00.00
Domain Database:                   0000.00.00.00
License:                           Free
Malware Protection:                0 <--CAN NOT OPEN SC_HANDLE, SERVICE IS NOT RUNNING FOR: MBAMProtector
Malicious Website Protection:      0 <--CAN NOT OPEN SC_HANDLE, SERVICE IS NOT RUNNING FOR: MBAMWebAccessControl
Chameleon:                         0 <--CAN NOT OPEN SC_HANDLE, SERVICE IS NOT RUNNING FOR: MBAMChameleon
Log Created:                       2014/07/05 12:45:16
Compatibility Flag Settings:
=================================
 
 
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows NT\CurrentVersion\appCompatFlags\Layers
C:\Program Files (x86)\Dell\Dell Display Manager\ddm.exeREG_SZ RUNASADMIN
 
 
Malwarebytes Anti-Malware Shell Extension Block Check:
======================================================
 
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Shell Extensions\Blocked:
 
MBAM Startup Entries: 
=====================
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Run
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\RunOnce
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnce
 
Malwarebytes Anti-Malware Service and Driver Status:
=======================================================
 
--------------Driver File Info:--------------
C:\WINDOWS\system32\drivers\mbam.sys
File Size: 25816     BYTES FileVersion: 0.1.13.0 MD5: [f92b0e478c0faa6d6661e6e977247e60]
C:\WINDOWS\system32\drivers\mwac.sys
File Size: 64216     BYTES FileVersion: 1.0.1.0 MD5: [0664f6335f108f38fe08c3ca747311ee]
C:\WINDOWS\system32\drivers\mbamswissarmy.sys
File Size: 119000    BYTES FileVersion: 0.1.3.0 MD5: [b429327b1ccd987efd87fa603870827d]
C:\WINDOWS\system32\drivers\mbamchameleon.sys
File Size: 91352     BYTES FileVersion: 1.0.4.0 MD5: [9d9ed48f841ea37aa5310d54b9e5d3c7]
 
 
Please help! Thank you.
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Hello and welcome aboard.

 

You "chopped" the report such that not all of it is here.  Going forward, just only please, attach any diagnostic report.

 

The little description you gave points to a hiccup that can be cured.

First, be sure that you are logged in to Windows with a Administrator-level rights account.   That is one big key.

Be sure to SAVE to your system first any download.  No running of any download right from the browser program !.

 

If you have both realtime protection as well as self-protection selected in MBAM, you need to first turn off the self-protection using the programs Settings >>Advanced Settings screen.


Our Anti-Malware -does- indeed run on Windows 8.1   ( that is not a factor here ) !

If you are unable to update Malwarebytes Anti-Malware's database, please follow the steps below :

1: Download our netconf replacement tool from the link below

https://malwarebytes.box.com/shared/static/4pro228sfm3mzl3f7eyl.zip

2: Unzip the zip file to Extract the "Net Conf Fix" folder on your desktop.

3: Once extracted, open the **Net Conf Fix** folder.

4: Double click on the net-replacement.bat file. If you are using Windows Vista or higher, please **right-click** the **net-replacement.bat** file and click Run as Administrator from the menu.

5: After the tool has run, launch Malwarebytes Anti-Malware and click Update Now

Please let me know if you are able to update the database after running this tool.


 If you are unsure how to extract the contents of the .zip folder, please see this tutorial from Microsoft:

http://windows.microsoft.com/en-us/windows/compress-uncompress-files-zip-files

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This was a great help! Thank you. I wasn't able to get past the update after downloading. This worked for me.

 

Oh, I heard about Malwarebytes through BleepingComputer while trying to fix some popups that were showing up every time I started my computer. 

 

Thank you again!  :)

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