Malwarebytes keeps asking for update

[Marty112]

Hi,

 

Malwarebytes keeps asking for update even though it has been updated. Orange exclamation mark never goes off. I have tried to reinstall the program aswell but it didn't help. Is there anything I can do?

[Maurice Naggar]

Hello Marty,

 

Can you please double-check your system clock and be certain the Date is all correct (  month + day + year).

An incorrect system date will result in a repeating prompt like this one.

 

Second, please tell me just what it shows for database version on the Dashboard.  That is very important to know.

By chance does it show 2014.03.04 ?   Does it look like the sample I have here ( below )?

 

Please get this tool and attach the diagnostic log in your next reply.

This tool will collect some information on the installation of Malwarebytes and create a report I need to review: .
Download mbam-check.exe and save it to your desktop    from  http://downloads.malwarebytes.org/file/mbam_check
On Vista/Windows 7, 8, Right-click on mbam-check.exe & select Run as Administrator & allow to Run when prompted by User Account Control.
On XP,Double-click on mbam-check.exe to run it.

Do have patience while the tool runs.  It may take a while, and will flash a command prompt window.  And then it will start your text editor ( default is typically NOTEPAD).

It should then open a log file CheckResults.txt.  Just do a File >> Exit in NOTEPAD.
You should attach the CheckResults.txt file located on your desktop so that I can review.

 

 

 

[Ironranger]

I am getting the same window popping up. Will try and attach the check results file here.

 

CheckResults.txt

 

Thank you for your time,

Bill

[Ironranger]

Disregard my post. I followed instructions in regards to another post, and found out why mine wasn't updating. When I attempted to scan my computer, a window popped up and there were 4 actions needed taken care of. Once I took care of those 4 actions, I was able to update the program.

 

Guess I should have looked around more before posting.

 

Thanks for the help with the other poster, in regards to my getting help on my problem.

 

Bill

[Marty112]

Here is my check log.

CheckResults.txt

[Maurice Naggar]

Lets have you make very sure that there are NO detected items that are left around and not dealt with.

Sometimes we see your symptom when folks have not fully followed up on items tagged in the previous Scan runs.

 

Start the Anti-Malware program.

Click the Settings icon at the top bar.   Then click on Detection and Protection.

Look at yours selections there:

Especially look at the Non-Malware protection
For each of the lines marked
**PUP**
**PUM**

be sure your setting is made to Treat detections as malware
 

Click the Scan icon at the top bar.

Take a first look at the Scan window.

 

Do you see a green tick mark and a green line of text  ( like from the last scheduled scan).

 

If you see a button marked Main menu at the bottom right, then click it.

 

In any event, have the selection selected for Threat scan and then click Scan now.

If it displays a orange sign with Updates are available, press the Update now button.

 

Have lots of patience as it gets and processes the Update.  Even if your Windows bar shows ( not responding) keep patient and it eventually finishes after a bit. 

A Threat Scan will begin.
When the scan is complete, if there have been detections, click **Apply Actions** to allow MBAM to clean what was detected.
In some cases, a restart will be required.
Wait for the prompt to restart the computer to appear, then click on Yes.



Click on the History tab  > Application Logs.
Double click on the scan log which shows the Date and time of the scan just performed.
Click **'Copy to Clipboard'**
Paste the contents of the clipboard into your reply.

[Ironranger]

Hope this works. My system wouldn't allow me to copy then paste from clipboard, so I just copied what was in the report and pasted it here. Everything is working fine now that I clicked on the 'actions needed' yesterday.

 

Thank you so much for your help Maurice!

 

Malwarebytes Anti-Malware
www.malwarebytes.org

Scan Date: 7/6/2014
Scan Time: 10:43:20 AM
Logfile:
Administrator: Yes

Version: 2.00.2.1012
Malware Database: v2014.07.06.06
Rootkit Database: v2014.07.03.01
License: Premium
Malware Protection: Enabled
Malicious Website Protection: Enabled
Self-protection: Disabled

OS: Windows 8
CPU: x86
File System: NTFS
User: Bill

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 283726
Time Elapsed: 7 min, 9 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 0
(No malicious items detected)

Registry Values: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Folders: 0
(No malicious items detected)

Files: 0
(No malicious items detected)

Physical Sectors: 0
(No malicious items detected)


(end)

[Maurice Naggar]

To Ironranger:  You are good to go.  

[Marty112]

I would like to close this topic because of the fact that the problem somehow disappeared. I have done all the steps mentioned up in the Maurice Naggar's reply but it didn't solve the issue. Although exclamation mark stopped to appear next day on the morning. Dunno what happened but I'm happy that it's done.

[Ironranger]

To Ironranger:  You are good to go.  

Whew! lol

 

Thank you Maurice. Was hoping you would say that.

 

@Marty, hope your system is also working normal again.

[Maurice Naggar]

You are welcome.