Malwarebytes Pro crashes on update or scan

[MayhemFTW]

Hi worked with a tech to remove malware and got my system cleaned up

he couldnt get mbam 2 to work was running 1.7

he said the free version was having some issues

 

so i bought the PRO version but same issue

 

error details:

Update:

Faulting application name: mbam.exe, version: 1.0.0.532, time stamp: 0x53518532

Faulting module name: MSVCR100.dll, version: 10.0.40219.325, time stamp: 0x4df2be1e

Exception code: 0x40000015

Fault offset: 0x0008d6fd

Faulting process id: 0x148c

Faulting application start time: 0x01cf97e37a9a7374

Faulting application path: C:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exe

Faulting module path: C:\Program Files (x86)\Malwarebytes Anti-Malware\MSVCR100.dll

Report Id: d537ecf9-03d6-11e4-ab10-40167e224ef3

 

SCAN:

Faulting application name: mbam.exe, version: 1.0.0.532, time stamp: 0x53518532

Faulting module name: MSVCR100.dll, version: 10.0.40219.325, time stamp: 0x4df2be1e

Exception code: 0x40000015

Fault offset: 0x0008d6fd

Faulting process id: 0x1454

Faulting application start time: 0x01cf97e2af1710e8

Faulting application path: C:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exe

Faulting module path: C:\Program Files (x86)\Malwarebytes Anti-Malware\MSVCR100.dll

Report Id: f4795ab7-03d5-11e4-ab10-40167e224ef3

 

 

[MayhemFTW]

nvm

 

fixed it using instructions in this post

https://forums.malwarebytes.org/index.php?/topic/149840-crash-when-database-update-attempted/

 

looks like this is a common problem

[1PW]

Thank you for the good news feedback.

Please let us know if we can help further.

[rcfc87]

Signed up to forum just to say thanks for posting the solution, it worked perfectly for me

[Maurice Naggar]

Hello RCF87 and welcome aboard.

 

While that does cure the unfortunate glitch, the better remedy is ( at this time) to get the Release Candidate 1 which is Version 2.0.3.1025

See the announcements on the forum

https://forums.malwarebytes.org/index.php?/topic/158226-malwarebytes-anti-malware-203-release-candidate-1/

https://forums.malwarebytes.org/index.php?/topic/158224-malwarebytes-anti-malware-203-rc-1-known-issues/

 

This version of 2.0.3 is now what I would recommend, until the final general Released version is available.

Regards.