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Hello All, first post.
After getting infected with 4 virus' (Speedial Search, Jolly Wallet, Optimizer Pro and a Google Redirect) I wound up at iYogi tech support. I thought they were affiliated with Norton.

I know, I know.

Anyways the tech guy took control of my PC and tried to get the infections removed. I think he did on 1 or 2 of them then said he would fix it by making another identity.

So now I sign on with the new identy and everything seems to be OK. I removed every trace of the tools iYogi gave me and am now running Norton with Malwarebytes pro and MB anti-exploit.

My question is what would happen if I deleted the old identy. Would the infections migrate to the new identity? Or would the go away with the original ID. I'm thinking about trying to delete it and if that fails do a wipe with DBAN, and start over. I don't use this PC for work only play and back-up things I want to keep on an external HD.

 

I know I was gouged, plz don't rub-it-in.

 

Oh yeah I downloaded the infections form a DRM service to play a PC game- uPlay form Ubisoft.

Any advice would be much appreaciated.

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Hi:

 

Welcome. :)

 

Given that you were infected and that a (questionable) support service had control of your computer for possibly questionable "clean up", I would suggest having one of our experts run some checks on your system.

 

We can't work on malware diagnostics and removal in this sub-section of the forum.
So, I suggest that you please follow the advice in this pinned topic: Available Assistance For Possibly Infected Computers.
A malware analyst will assist you with looking into your issue.

 

Please be patient --  the forum is quite busy, many of the helpers are volunteers, and this is a long holiday weekend in the U.S., where many helpers are based.

Thanks,

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