Malwarebytes crashes when I start it

[CrimsonZanian]

I recently downloaded the trial version of Malwarebytes and when trying to run the update for the program it crashes for no apparent reason. Can someone help me?

[1PW]

Hello CrimsonZanian and

If you follow these steps will be happy to assist:

• Please try the following and let us know if this corrects your issue: MBAM Clean Removal Process 2.x.
• If that does not correct the issue, then please read the following and attach the 3 requested logs in a reply to this thread: Diagnostic Logs.
• The 3 files, from Step 2, to be attached from your desktop are: 1) CheckResults.txt 2) FRST.txt 3) Addition.txt. Please do not Copy and Paste them into a reply.
• NOTE: There is an FAQ section with valuable information located in Common Questions, Issues, and their Solutions.

Please let us know the status of your issue in a reply to this thread.

Thank You.

[CrimsonZanian]

The first one didn't work so here are the three files.

Addition.txt

FRST.txt

CheckResults.txt

[Firefox]

Hello and

You may try the steps located HERE to see if that helps correct your issue...

 

That being said, your logs do show other issues that will need addressing, like having more than one Anti-virus program running at one time, outdated software, and some services failing to start.  It would be best to get help from the experts to help you resolve all these issues....

To get help with resolving your issues, feel free to follow the instructions below to receive free, one-on-one expert assistance in checking your system and clearing out any infections and correcting any damage done by the malware.

Please see the following pinned topic which has information on how to get help with this: Available Assistance for Possibly Infected Computers

Thank you

[CrimsonZanian]

Thanks a lot, I got rid of the other security software and ran the Net Conf fix and it worked. 

[Firefox]

Great glad to hear you were able to get your issue fixed...