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igdpmg64 BSoD; Yontoo; Blue Coat K9 Web Protection

zia16sun
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zia16sun

zia16sun

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Greetings, experts.

 

I'm dealing with a real pain right now.  System frequently blue screens with igdpmg64 error, Blue Coat K9 seizes everything up when I try to fix other issues, no known admin password for it and cannot uninstall without it. 

 

FRST Log and Addition Logs will not paste here no matter how hard I try....help!  Thanks in advance.

 

 

 

 

 

FRST.txt

Addition.txt

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MrCharlie

MrCharlie

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Welcome to the forum.

General P2P/Piracy Warning:

 

1. If you're using Peer 2 Peer software such uTorrent, BitTorrent or similar you must either fully uninstall it or completely disable it from running while being assisted here.

2. If you have illegal/cracked software (MS Office, Adobe Products), cracks, keygens, custom (Adobe) host file, etc. on the system, please remove or uninstall them now and read the policy on Piracy.

Failure to remove such software will result in your topic being closed and no further assistance being provided.

Please run a Quick Scan with Malwarebytes

For Malwarebytes ver: 1.75

Open up Malwarebytes > Settings Tab > Scanner Settings > Under action for PUP > Select: Show in Results List and Check for removal.

Please Update and run a Quick Scan with Malwarebytes Anti-Malware, post the report.

Make sure that everything is checked, and click Remove Selected.

For Malwarebytes 2.0, please run a Threat Scan

Click on Settings > Detection and Protection > Non-Malware Protection > PUP (Potentially Unwanted Program) detections > Make sure it's set to Treat detections as malware

Same for PUM (Potentially Unwanted Modifications)

Quarantine all that's found

Then.......

Please download and run RogueKiller 32 bit to your desktop.

RogueKiller<---use this one for 64 bit systems

Which system am I using?

Quit all running programs.

For Windows XP, double-click to start.

For Vista or Windows 7-8, do a right-click on the program, select Run as Administrator to start, & when prompted Allow to run.

Click Scan to scan the system.

When the scan completes > Close out the program > Don't Fix anything!

Don't run any other options, they're not all bad!!!!!!!

Post back the report which should be located on your desktop.

(please don't put logs in code or quotes and use the default font)

MrC

Note:

Please read all of my instructions completely including these.

Make sure system restore is turned on and running. Create a new restore point

Make sure you're subscribed to this topic: Click on the Follow This Topic Button (at the top right of this page), make sure that the Receive notification box is checked and that it is set to Instantly

Removing malware can be unpredictable...unlikely but things can go very wrong! Backup any files that cannot be replaced. You can copy them to a CD/DVD, external drive or a pen drive

<+>Please don't run any other scans, download, install or uninstall any programs while I'm working with you.

<+>The removal of malware isn't instantaneous, please be patient.

<+>When we are done, I'll give to instructions on how to cleanup all the tools and logs

<+>Please stick with me until I give you the "all clear" and Please don't waste my time by leaving before that.

------->Your topic will be closed if you haven't replied within 3 days!<--------

If I don't respond within 24 hours, please send me a PM

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MrCharlie

MrCharlie

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Make sure you have created a restore point and.....
bwebb7v.jpgDownload Delfix from Here and save it to your desktop.

  • Place a check mark in front of .......
  • Create registry backup <---only!
  • Uncheck the rest!
  • Click the Run button.

    Close the tool out when it's done....we'll use it later.

    --------------------------------

    Please uninstall all of these if possible:
    DefaultTab
    DomaIQ
    iLivid
    MyPC Backup
    Strongvault Online Backup
    RewardsArcadeSuite

    ----------------------------------

    Download the attached fixlist.txt to the same folder as FRST.exe/FRST64.exe.
    Run FRST.exe/FRST64.exe and click Fix only once and wait
    The tool will create a log (Fixlog.txt) in the folder, please post it to your reply.

    ---------------------------------

    Please download AdwCleaner from HERE or HERE to your desktop.
    • Double click on AdwCleaner.exe to run the tool.
      Vista/Windows 7/8 users right-click and select Run As Administrator
    • Click on the Scan button.
    • AdwCleaner will begin...be patient as the scan may take some time to complete.
    • When it's done you'll see: Pending: Please uncheck elements you don't want removed.
    • Now click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
    • Look over the log especially under Files/Folders for any program you want to save.
    • If there's a program you may want to save, just uncheck it from AdwCleaner.
    • If you're not sure, post the log for review. (all items found are adware/spyware/foistware)
    • If you're ready to clean it all up.....click the Clean button.
    • After rebooting, a logfile report (AdwCleaner[s0].txt) will open automatically.
    • Copy and paste the contents of that logfile in your next reply.
    • A copy of that logfile will also be saved in the C:\AdwCleaner folder.
    • Items that are deleted are moved to the Quarantine Folder: C:\AdwCleaner\Quarantine
    • To restore an item that has been deleted:
    • Go to Tools > Quarantine Manager > check what you want restored > now click on Restore.
    Next..................

    thisisujrt.gif Please download Junkware Removal Tool to your desktop.
    • Shut down your protection software now to avoid potential conflicts.
    • Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
    • The tool will open and start scanning your system.
    • Please be patient as this can take a while to complete depending on your system's specifications.
    • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
    • Post the contents of JRT.txt into your next message.
    Next.........


    If you're using Malwarebytes 2.0, please run a Threat Scan
    Click on settings > Detection and Protection > Non-Malware Protection > PUP (Potentially Unwanted Program) detections > Make sure it's set to Treat detections as malware
    Same for PUM (Potentially Unwanted Modifications)
    Quarantine All that's found

    MrC
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MrCharlie

MrCharlie

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OK...Next:

Please read the directions carefully so you don't end up deleting something that is good!!

If in doubt about an entry....please ask or choose Skip!!!!

Don't Delete anything unless instructed to!

If you get the warning about a file UnsignedFile.Multi.Generic or LockedFile.Multi.Generic please choose

Skip and click on Continue

If a suspicious object is detected, the default action will be Skip, click on Continue

Please note that TDSSKiller can be run in safe mode if needed.

Please download the latest version of TDSSKiller from HERE and save it to your Desktop.

  • Doubleclick on TDSSKiller.exe to run the application, then click on Change parameters. (Leave the KSN box checked)

    tds2.jpg

  • Put a checkmark beside loaded modules.

    13040712472913819.png

  • A reboot will be needed to apply the changes. Do it.
  • TDSSKiller will launch automatically after the reboot. Also your computer may seem very slow and unusable. This is normal. Give it enough time to load your background programs.
  • Then click on Change parameters in TDSSKiller.
  • Check all boxes then click OK.

    clip.jpg

  • Click the Start Scan button.

    19695967.jpg

  • The scan should take no longer than 2 minutes.
  • If a suspicious object is detected, the default action will be Skip, click on Continue.

    67776163.jpg

    Any entries like this: \Device\Harddisk0\DR0 ( TDSS File System ) - please choose Skip.

    If in doubt about an entry....please ask or choose Skip

  • If malicious objects are found, they will show in the Scan results - Select action for found objects and offer three options.

    Ensure Cure (default) is selected, then click Continue > Reboot now to finish the cleaning process.

    62117367.jpg

    Note: If Cure is not available, please choose Skip instead, do not choose Delete unless instructed.

  • A report will be created in your root directory, (usually C:\ folder) in the form of "TDSSKiller.[Version]_[Date]_[Time]_log.txt". Please copy and paste the contents of that file here. There may be 3 logs > so post or attach all of them.
  • Sometimes these logs can be very large, in that case please attach it or zip it up and attach it.

Here's a summary of what to do if you would like to print it out:

If in doubt about an entry....please ask or choose Skip

Don't Delete anything unless instructed to!

If a suspicious object is detected, the default action will be Skip, click on Continue

If you get the warning about a file UnsignedFile.Multi.Generic or LockedFile.Multi.Generic please choose

Skip and click on Continue

Any entries like this: \Device\Harddisk0\DR0 ( TDSS File System ) - please choose Skip.

If malicious objects are found, they will show in the Scan results and offer three (3) options.

Ensure Cure is selected, then click Continue => Reboot now to finish the cleaning process.

Note: If Cure is not available, please choose Skip instead, do not choose Delete unless instructed.

~~~~~~~~~~~~~~~~~~~~

You can attach the logs if they're too long:

Bottom right corner of this page.

reply1.jpg

New window that comes up.

replyer1.jpg

Then...........

Please download and run ComboFix.

The most important things to remember when running it is to disable all your malware programs and run Combofix from your desktop.

Please visit this webpage for download links, and instructions for running ComboFix

http://www.bleepingcomputer.com/combofix/how-to-use-combofix

http://www.bleepingcomputer.com/download/combofix/dl/12/ <---ComboFix direct download

Please make sure you click download buttons that look similar to this, not "sponsored ad links":

bleep-crop.jpg

Ensure you have disabled all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Information on disabling your malware programs can be found Here.

Make sure you run ComboFix from your desktop.

Give it at least 30-45 minutes to finish if needed.

Please include the C:\ComboFix.txt in your next reply for further review.

---------->NOTE<----------

If you get the message Illegal operation attempted on registry key that has been marked for deletion after you run ComboFix....please reboot the computer, this should resolve the problem. You may have to do this several times if needed.

MrC

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MrCharlie

MrCharlie

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Looks Good.......

Clean out temp files:

Download TFC from here and save it to your desktop.
http://oldtimer.geekstogo.com/TFC.exe
http://www.bleepingcomputer.com/download/tfc/dl/92/
Close any open programs and Internet browsers.
Double click TFC.exe to run it on XP (for Vista and Windows 7 right click and choose "Run as administrator") and once it opens click on the Start button on the lower left of the program to allow it to begin cleaning.
Please be patient as clearing out temp files may take a while.
Once it completes you may be prompted to restart your computer, please do so.
Once it's finished you may delete TFC.exe from your desktop or save it for later use for the cleaning of temporary files.

Then............

Re-scan with FRST and Make sure the addition box is checked.

Post or attach the logs.

MrC

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zia16sun

zia16sun

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Overall, the system seems much better. 

 

Much to my surprise, it blue screened again today for the first time since we started removing all of the hidden joys.  At that point I realized I misidentified the blue screen error in my thread title and tag, which should've been igdpmd64.sys. I did a little research into that BSOD code and found it was due to the KB2670838 Windows update, which I've since uninstalled and stopped from recurring as is discussed in a multitude of places, including the instruction set I followed found here.  

 

As for the Blue Coat K9 Web Protection, yes I would like to find a way to remove this if at all possible.  Before we began this endeavor, I found that I could not use Firefox or Chrome due to them both locking up within moments of opening.  My previous attempts to uninstall K9 only locked down IE as well as it "requires" an admin password to uninstall, which my friends do not know and their typical passwords do not work.  I hoped the removal of the other problems on this system would resolve the Firefox/Chrome locking up issue but it has not and I highly suspect K9 to be the culprit.

 

Any miracles up your sleeve?

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MrCharlie

MrCharlie

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See if this works:

http://www1.k9webprotection.com/support/kb/k9146.html

Then I would try this if above doesn't work:

Download and install Revo Uninstaller:

http://www.revouninstaller.com/

Instructions:

Download the free trial of the Pro (paid) version ( the free one won't work). Then simply open up Revo Uninstaller, select K9 Web Protection, click uninstall. Once the window pops up, click advanced and click scan. Then select all the files related to K9 and click delete. In the next section, do the same thing---select all the files related to K9 and click delete. Finally, once it has been uninstalled, delete C:\Windows\System32\drivers\bckd.sys. Then restart, and K9 should be removed.

------------------------------------------------

If needed you can reset the browsers that are problematic:

http://en.kioskea.net/faq/6361-reset-your-browser-restore-your-browser-to-default-settings

Let me know......MrC

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zia16sun

zia16sun

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Sorry. I had something come up and hadn't been able to get back to this quite yet. I hope to be back on it tonight. I'm already a Revo Uninstaller user and used that to uninstall it before starting this thread and that's what locked everything internet related down so I had to restore it. Hopefully these extra items you've added will make that uninstall work! I'll let you know.

Thx for your patience and assistance.

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zia16sun

zia16sun

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Hooray!  K9 is gone!  Thank you!

 

I did not attempt the first option after reading the instructions and seeing "DO NOT ATTEMPT TO UNINSTALL K9 WITHOUT A PASSWORD. By design, K9 will block all internet access should one attempt to uninstall K9 without using a password. Attempts to modify K9 at the registry level will have the same effect."  That was precisely my problem, as neither of my friends knows what password was used when K9 was installed on the computer, and it, indeed, locked everything down after I tried uninstalling it using Free Revo.

 

I did follow the Revo Pro Trial instructions instead and it worked like a charm.  I didn't know about the Free version not working nor about the follow-up driver uninstall and with those minor revisions to the uninstall process, it was a breeze. 

 

So far, everything else seems to be running well and I do not know of any other items needing attention.  I believe it's ready for clean-up unless you deem otherwise. 

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MrCharlie

MrCharlie

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Lets check your computers security before you go and we have a little cleanup to do also:

Download Security Check by screen317 from HERE or HERE.

  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • If you get Unsupported operating system. Aborting now, just reboot and try again.
  • A Notepad document should open automatically called checkup.txt.
  • Please Post the contents of that document.
  • Do Not Attach It!!!
MrC
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zia16sun

zia16sun

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Security Check results are as follows:

 

 Results of screen317's Security Check version 0.99.85 
 Windows 7 Service Pack 1 x64 (UAC is enabled) 
 Internet Explorer 11 
``````````````Antivirus/Firewall Check:``````````````
 Windows Firewall Enabled! 
Microsoft Security Essentials  
 Antivirus up to date! 
`````````Anti-malware/Other Utilities Check:`````````
 JavaFX 2.1.1   
 Java 7 Update 25 
 Java version out of Date!
 Adobe Flash Player 14.0.0.145 
 Adobe Reader XI 
````````Process Check: objlist.exe by Laurent```````` 
 Microsoft Security Essentials MSMpEng.exe
 Microsoft Security Essentials msseces.exe
 Malwarebytes Anti-Malware mbamservice.exe 
 Malwarebytes Anti-Malware mbam.exe 
 Malwarebytes Anti-Malware mbamscheduler.exe  
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C: 3%
````````````````````End of Log``````````````````````
 

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MrCharlie

MrCharlie

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Out dated programs on the system are vulnerable to malware.
Please update or uninstall them:

-------------------------------

Please uninstall these and anyother Java listed in your Programs and Features:
JavaFX 2.1.1
Java 7 Update 25

Java version out of Date! <-------Download and install the latest version (Java™ 7 Update 60) from Here. Uncheck the box to install the Ask toolbar!!!, McAfee Security Scan Plus or any other free "stuff".

-------------------------------

A little clean up to do....

Please Uninstall ComboFix: (if you used it)

Press the Windows logo key + R to bring up the "run box"

Copy and paste next command in the field:

ComboFix /uninstall

Make sure there's a space between Combofix and /

cf2.jpg

Then hit enter. (it may look like CF is re-installing but it's not)
This will uninstall Combofix, delete its related folders and files, hide file extensions, hide the system/hidden files and clears System Restore cache and create new Restore point

(If that doesn't work.....you can simply rename ComboFix.exe to Uninstall.exe and double click it to complete the uninstall or download and run the uninstaller)

---------------------------------

bwebb7v.jpgDownload Delfix from here and save it to your desktop. (you may already have this)

  • Ensure Remove disinfection tools is checked.
  • Click the Run button.
  • Reboot

Any other programs or logs that are still remaining, you can manually delete. (right click.....Delete)
IE: RogueKiller.exe, RKreport.txt, RK_Quarantine folder, C:\FRST folder, FRST-OlderVersion folder, MBAR folder, etc....AdwCleaner > just run the program and click uninstall.

Note:
If you used FRST and can't delete the quarantine folder:
Download the fixlist.txt to the same folder as FRST.exe.
Run FRST.exe and click Fix only once and wait
That will delete the quarantine folder created by FRST.
The rest you can manually delete.

-------------------------------

Any questions...please post back.

If you think I've helped you, please leave a comment > click on my avatar picture > click Profile Feed.

Take a look at My Preventive Maintenance to avoid being infected again.

Good Luck and Thanks for using the forum, MrC

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