Brendt Posted July 4, 2014 ID:849071 Share Posted July 4, 2014 Good day. This problem has occured twice now in this week.when opening MBAM, it hangs loading the database and then crashes. this is the event log error: Faulting application name: mbam.exe, version: 1.0.0.532, time stamp: 0x53518532Faulting module name: mbamcore.dll, version: 1.0.11.0, time stamp: 0x536d8027Exception code: 0xc0000417Fault offset: 0x000b6141Faulting process id: 0x9d4Faulting application start time: 0x01cf977ef280eba4Faulting application path: C:\Program Files\Malwarebytes Anti-Malware\mbam.exeFaulting module path: C:\Program Files\Malwarebytes Anti-Malware\mbamcore.dllReport Id: 34009583-0372-11e4-ad8b-d4bed9c5fa29 Link to post Share on other sites More sharing options...
Brendt Posted July 4, 2014 Author ID:849078 Share Posted July 4, 2014 Good day. This problem has occurred twice now in this week.when opening MBAM, it hangs loading the database and then crashes. this is the event log error: Faulting application name: mbam.exe, version: 1.0.0.532, time stamp: 0x53518532Faulting module name: mbamcore.dll, version: 1.0.11.0, time stamp: 0x536d8027Exception code: 0xc0000417Fault offset: 0x000b6141Faulting process id: 0x9d4Faulting application start time: 0x01cf977ef280eba4Faulting application path: C:\Program Files\Malwarebytes Anti-Malware\mbam.exeFaulting module path: C:\Program Files\Malwarebytes Anti-Malware\mbamcore.dllReport Id: 34009583-0372-11e4-ad8b-d4bed9c5fa29 Link to post Share on other sites More sharing options...
daledoc1 Posted July 4, 2014 ID:849090 Share Posted July 4, 2014 Hello and Please uninstall your current version of MBAM and reinstall the latest build - MBAM Clean Removal Process 2xIf that does not correct the issue, then please read the following and post back the 3 requested logs - Diagnostic LogsNOTE: There is an FAQ section with valuable information located here - Common Questions, Issues, and their SolutionsThank You, Link to post Share on other sites More sharing options...
1PW Posted July 4, 2014 ID:849092 Share Posted July 4, 2014 Hello Brendt: Let's start here:Please try the following and let us know if this corrects your issue: MBAM Clean Removal Process 2.x.If that does not correct the issue, then please read the following and attach the 3 requested logs in a reply to this thread: Diagnostic Logs.The 3 files, from Step 2, to be attached from your desktop are: 1) CheckResults.txt 2) FRST.txt 3) Addition.txt. Please do not Copy and Paste them into a reply.NOTE: There is an FAQ section with valuable information located in Common Questions, Issues, and their Solutions.Please let us know the status of your issue in a reply to this thread. Thank You. Link to post Share on other sites More sharing options...
daledoc1 Posted July 4, 2014 ID:849094 Share Posted July 4, 2014 Hello and : OOPS!It looks as if you have another, duplicate topic for the same issue >>here<<?I have replied in that other thread.Please stay in that one, so that we don't all become confused, working in 2 places simultaneously. (The mod team will likely remove or close or merge that other post with this one.) Thanks! Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted July 16, 2014 Root Admin ID:853392 Share Posted July 16, 2014 Topic closed due to no response Link to post Share on other sites More sharing options...
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