Jump to content
NewVillage

Installed MAE but can't see GUI

Recommended Posts

Hello,

 

mbae-setup-1.03.2.1220.exe
XP SP3
 
I am a licensed user.
 
Before installing, I turned off Avira AV real-time protection.
At the end of the install, the setup doesn't ask to reboot. Is it supposed to? I manually rebooted.
 
In procexp, 2 processes are running: mbae.exe, mbae-svc.exe
 
Picking "Malwarebytes Anti-Exploit" desktop icon starts new mbae.exe process, which runs ~3 seconds, then closes.
 
Per a suggestion in another post, ran chkdsk during boot, fix errors option.
 
I've attached the logs.
 
Please assist.
 
Chris
 
 

Share this post


Link to post
Share on other sites

Hi Chris, you should see an orange shield traybar icon next to your clock. Simply double-click that icon and MBAE will open.

Share this post


Link to post
Share on other sites

Thanks for responding, pbust. Much appreciated.

 

It's the same shield icon as the desktop, correct? I checked the task tray for that earlier. It's not showing. I restarted the service - also rebooted. Both to no avail.

Share this post


Link to post
Share on other sites

Hi again, pbust...

 

I just read a seemingly related topic: https://forums.malwarebytes.org/index.php?/topic/151877-mbae-seems-installed-but-not-working-thus-cant-register-it/#entry848624

 

You mention that business licenses differ. I forgot to mention - I have a business license.

 

I guess I need to follow the "Standalone MBAE Admin Guide" to activate so I can see the icon, huh?  :unsure: 

Share this post


Link to post
Share on other sites

Correct!

We'll be changing this shortly so that the installer for the ForBusiness version asks for the license key during installation so it's more obvious.

I'll move this thread to the Business Support section as well.

Thanks!

Share this post


Link to post
Share on other sites

Added a couple of useful posts in the MBAE Business Support section. Please read up specifically on this one.

Share this post


Link to post
Share on other sites

Hey pbust,

 

I followed the steps in the link. It works.

 

Thanks.

 

...and Thank you for also checking via email.

Share this post


Link to post
Share on other sites

Hi pbust,

 

I'm having trouble with 1 XP SP3 32-bit station. All the previous ones activated fine. Just this one...  :mellow:

 

I activated all per steps in https://forums.malwarebytes.org/index.php?/topic/151885-activating-mbae-for-business-with-license-key/

 

Same symptoms, the 2 processes are running but I can't see the gui.

 

I re-installed.

 

I also ran chkdsk to fix errors on boot.

Share this post


Link to post
Share on other sites

It works!

 

I forgot to mention other steps I took before the re-install...

 

After uninstalling, I removed some registry keys, starting with the ID and Key. There were maybe 1 or 2 more (I don't remember exactly) I removed.

 

After my most recent reply, I checked  the setup again.

 

Although the REG /IMPORT seemed to work, i.e. no error was reported, it actually didn't. What happened?

 

Browsing the registry ID and Key values, I noticed it wasn't there. Inspecting the .reg file you gave, I forgot to wrap the ID and Key headers with quotes. You originally had them quoted but I guess I removed them during the adventure  :blush:. I put them back then registered. Viola!

Share this post


Link to post
Share on other sites

You're the perfect support customer, you always figure it out by yourself before I have a chance to respond :)

 

Anyway I added a note to the article to highlight the importance of having the ID and KEY enclosed by quotes.

 

Thanks!

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

  • Recently Browsing   0 members

    No registered users viewing this page.

×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.