MWB 2.0.2.1012 Crashing when clicking Scan or Fix Now

[ricknorris_1]

When I upgraded to Malwarebytes 2.0.2.1012, it opened without problems.  I would run it and get an error stating that the program stopped working (like the one in the picture).  I tried the uninstall and clean method more than once with no working result.  I am running Windows 7 32-bit edition.  I have 1 administrator account and 2 standard user accounts.  I installed MWB 2.0 while logged in under the administrator account.  This is where I would get the crash issue.  I logged out of the administrator account and logged in under one of the standard accounts.  Then I ran MWB 2.0.  Amazingly it worked fine without crashing.  Then I logged back into the administrator account and MWB 2.0 has been working fine ever since.  I have no idea how this corrected the issue, but it did for me.  Hope this helps others in their plight.

[1PW]

Hello ricknorris_1 and
 
Please read the following and attach the 3 requested logs in a reply to this thread: Diagnostic Logs.

 

Thank you.

[Maurice Naggar]

Hello nicknorris1 and welcome aboard.

I understand you to say, that the program is running ok now. That now it is not "crashing" at all. Correct?

Thanks for your feedback.

[ricknorris_1]

Yes, Maurice, that is correct.  I don't know why there was an issue in the beginning.  I installed it as usual under the administrator account.  I even did the clean your system and re-install method under the administrator account.  It would not work until I went into one of the standard user accounts and ran the program.  I will run the diagnostic tests and upload the files when I get time to.  I will also try to recreate the symptoms and  upload those files as well.

[ricknorris_1]

Here are the log files for when the program is working properly.

Addition.txt

CheckResults.txt

FRST.txt

[ricknorris_1]

I was able to recreate the error.  Here are the log files and a screenshot.

Addition.txt

CheckResults.txt

FRST.txt

[1PW]

Hello ricknorris_1:

Please follow the instructions within the pinned topic What to do: Runtime error - database stuck on 2014.03.04 - program stopped.

Then let us know, in a reply to this topic, if the above has corrected your issue.

Thank you.

[ricknorris_1]

Yes, 1PW, this method worked for me.  Why is it that net.conf is not operating properly?  I see that the batch file replaced net.conf inside the Malwarebytes program folder.  Was this file corrupt with the new release?  Also, what made it work after changing user accounts?

[1PW]

Hello ricknorris_1:

 

Thank you for the good news feedback!

 

I am merely a volunteer forum helper, and I can only relate what we believe is the best path for you to follow to success. Because Malwarebytes' products are not open-source, and revealing details might give competitors or purveyors of badware unwanted insight, we may never know more than what we know now. However, near future updates to MBAM2 likely will correct this issue

 

If Malwarebytes staffers weigh-in, more information might be available.

 

Please let us know if we can help you further.

[AdvancedSetup]

For some reason we're still researching there does appear to be some type of corruption encountered by some systems for this file.

 

Thank you