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Malwarebytes is prevented from running

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I am unable to connect with Malwarebytes related sites EXCEPT for www.malwarebytes.org. Attempting to connect to www.malwarebytes.org/antimalware/, www.malwarebytes.org/antimalware/premium/, or www.malwarebytes.org/update/ (using Chrome browser) gives error msg: CANNOT CONNECT TO THE REAL MALWAREBYTES.ORG. Using Internet Explorer gives a similar message.


Running a system scan with Malwarebytes results in the scan hanging up in the heuristics scan section.

Clicking on Cancel Scan produces no result. In order to stop the scan I have to close the program and that results in being unable to restart Malwarebytes (mbam.exe fails)


In an effort to resolve this, I uninstalled Malwarebytes using Add/Remove Programs, then I installed a copy of mbam-clean-, disabled my antivirus program, and ran mbam-clean.


Then I installed a new copy of Malwarebytes using mbam-setup- and tried a new scan. The results are the same. The scan hangs up, mbam.exe fails, and I cannot connect to the Malwarebytes web sites as indicated above.


A scan with Avast antivirus found nothing.


Clearly there's a problem. Can anyone help?

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Hello and :welcome:

Let's try this first....

Thank You,


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  • Root Admin

The logs indicate that you have something that is causing conflicts on the system and multiple items are not running correctly. This could be software issue or malware issue.

I would suggest following the advice from the topic here Available Assistance for Possibly Infected Computers and having one of the Experts assist you with looking into your issue.


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