Malwarebytes is prevented from running

[bluewing10]

 

 

I am unable to connect with Malwarebytes related sites EXCEPT for www.malwarebytes.org. Attempting to connect to www.malwarebytes.org/antimalware/, www.malwarebytes.org/antimalware/premium/, or www.malwarebytes.org/update/ (using Chrome browser) gives error msg: CANNOT CONNECT TO THE REAL MALWAREBYTES.ORG. Using Internet Explorer gives a similar message.

 

Running a system scan with Malwarebytes results in the scan hanging up in the heuristics scan section.

Clicking on Cancel Scan produces no result. In order to stop the scan I have to close the program and that results in being unable to restart Malwarebytes (mbam.exe fails)

 

In an effort to resolve this, I uninstalled Malwarebytes using Add/Remove Programs, then I installed a copy of mbam-clean-2.0.2.0.exe, disabled my antivirus program, and ran mbam-clean.

 

Then I installed a new copy of Malwarebytes using mbam-setup-2.0.2.1012.exe and tried a new scan. The results are the same. The scan hangs up, mbam.exe fails, and I cannot connect to the Malwarebytes web sites as indicated above.

 

A scan with Avast antivirus found nothing.

 

Clearly there's a problem. Can anyone help?

[Firefox]

Hello and

Let's try this first....

• Please uninstall your current version of MBAM and reinstall the latest build - MBAM Clean Removal Process 2x
• If that does not correct the issue, then please read the following and post back the 3 requested logs - Diagnostic Logs

  (the three files should be CheckResults.txt, FRST.txt and Addition.txt)

• NOTE: There is an FAQ section with valuable information located here - Common Questions, Issues, and their Solutions

Thank You,

Firefox

[bluewing10]

Thank you for your reply, Firefox. The three logs are attached.

FRST.txt

Addition.txt

CheckResults.txt

[AdvancedSetup]

The logs indicate that you have something that is causing conflicts on the system and multiple items are not running correctly. This could be software issue or malware issue.

I would suggest following the advice from the topic here Available Assistance for Possibly Infected Computers and having one of the Experts assist you with looking into your issue.

Thanks

[bluewing10]

Okay. Thank you for your time.