Malwarebytes freezes and/or BSODs my computer

[MadDemon64]

I have had no problem using the previous version of Malwarebytes, but ever since I installed the new version, it makes my computer run extremely slow, freezes it up, and almost always results in a BSOD whenever I run the scanner.

 

What is going on?

[John L. Galt]

Hi,MadDemon64, and

• Please uninstall your current version of MBAM and reinstall the latest version. MBAM Clean Removal Process 2x
• If that does not correct the issue then please read the following and post back the requested logs. - Diagnostic Logs
• NOTE: There is an FAQ section with valuable information located here: - Common Questions, Issues, and their Solutions

Thank You

[MadDemon64]

This happened after I installed the latest version.

[Firefox]

Did you perform all the steps mentioned above in post #2 by John L. Galt? If so you need to attach the logs for review. There should be three of them...

[MadDemon64]

No not yet.

[Firefox]

In order for us to be able to assist you, you need to try and do the recommended steps.

[MadDemon64]

Ok here are the results

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

MBAM Registry Settings and License Info (part 2):

==================================================

 

 

HKEY_USERS\S-1-5-18\SOFTWARE\Malwarebytes' Anti-Malware

alwaysscanfiles               REG_DWORD 1

alwaysscanheuristics          REG_DWORD 1

alwaysscanmemory              REG_DWORD 1

alwaysscanregistry            REG_DWORD 1

alwaysscanstartups            REG_DWORD 1

autosavelog                   REG_DWORD 1

openlog                       REG_DWORD 1

contextmenu                   REG_DWORD 1

defaultscan                   REG_DWORD 0

reportthreats                 REG_DWORD 1

terminateie                   REG_DWORD 0

startwithwindows              REG_DWORD 1

startfsdisabled               REG_DWORD 0

silentipmode                  REG_DWORD 0

trialpromptshown              REG_DWORD 0

HKEY_USERS\.DEFAULT\SOFTWARE\Malwarebytes' Anti-Malware

alwaysscanfiles               REG_DWORD 1

alwaysscanheuristics          REG_DWORD 1

alwaysscanmemory              REG_DWORD 1

alwaysscanregistry            REG_DWORD 1

alwaysscanstartups            REG_DWORD 1

autosavelog                   REG_DWORD 1

openlog                       REG_DWORD 1

contextmenu                   REG_DWORD 1

defaultscan                   REG_DWORD 0

reportthreats                 REG_DWORD 1

terminateie                   REG_DWORD 0

startwithwindows              REG_DWORD 1

startfsdisabled               REG_DWORD 0

silentipmode                  REG_DWORD 0

trialpromptshown              REG_DWORD 0

 

 

 

Context Menu Entries:

=====================

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

List of MBAM Related Directories:

=================================

 

===============================================================

END OF FILE

 

 

Addition.txt

CheckResults.txt

FRST.txt

[AdvancedSetup]

Yes, you're having a bad conflict going on here from something. I would suggest following the advice from the topic here Available Assistance for Possibly Infected Computers and having one of the Experts assist you with looking into your issue.

Thanks

[MadDemon64]

I sent a contact support email a while ago (just before the July 4th weekend) but haven't gotten a reply yet.  How long does it usually take?

[daledoc1]

Hi:

 

The help desk is very busy, and the last weekend was a 3-day, holiday weekend in the U.S., where Malwarebytes headquarters is located.

It could take 3 or 4 business days, perhaps a bit longer because of the recent holiday backlog.

 

Or, you could post your logs in a new, separate topic in the malware removal section >>HERE<< for free, one-on-one help.

 

Thanks for your patience,

[Firefox]

Just to add, make sure that you check your spam filters/junk mail folders to make sure there is not reply from Malwarebytes that may have been tagged as spam....

[AdvancedSetup]

If you're unable to obtain locate your reply from the help desk we can help you here on the forum by following the advice below.

I would suggest following the advice from the topic here Available Assistance for Possibly Infected Computers and having one of the Experts assist you with looking into your issue.

I will go ahead and close this topic now. Please either continue to work with the help desk or submit a new topic as requested in the other forum with your logs and we'll be happy to help you here.

Thanks again.