Jump to content

New version auto-installed, crashes on attempting database update or scan


Recommended Posts

When I opened Malwarebytes today to run a scan, a message popped up saying three was a new version -- need to install update.  It look suspicious somehow, so I cancelled.  On checking the Malwarebyte site, I say that there was a ndew version out last month, so when I tried again to launch the Software and got the box about install update, I accepted.  On running the setup that downloaded, launching, I got screenshot 1, attached.  Whenever I click either "update database" or "scan", the program crashes -- see screenshot 2.   

 

Any help appreciated.  Thanks

 

 

post-168038-0-50939400-1404163061_thumb.

post-168038-0-00704000-1404163105_thumb.

Link to post
Share on other sites

Hello and :welcome: ,

It sounds as if something went awry during the update process.

Assuming that a reboot or two doesn't resolve the issue, let's try this first:

Thanks,

Link to post
Share on other sites

I tried to follow your instructions, but the reinstalled version doesn't offer an activation button.  For some reason, it still has my account information even after reinstall.  It's stuck unable to update and unable to scan.  What other steps do you recommend?  Thanks

Link to post
Share on other sites

Your logs have signs of an infection..., feel free to follow the instructions below to receive free, one-on-one expert assistance in checking your system and clearing out any infections and correcting any damage done by the malware.

Please see the following pinned topic which has information on how to get help with this: Available Assistance for Possibly Infected Computers

Thank you

Link to post
Share on other sites

Guest
This topic is now closed to further replies.
 Share

  • Recently Browsing   0 members

    No registered users viewing this page.

Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.