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New version auto-installed, crashes on attempting database update or scan

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When I opened Malwarebytes today to run a scan, a message popped up saying three was a new version -- need to install update.  It look suspicious somehow, so I cancelled.  On checking the Malwarebyte site, I say that there was a ndew version out last month, so when I tried again to launch the Software and got the box about install update, I accepted.  On running the setup that downloaded, launching, I got screenshot 1, attached.  Whenever I click either "update database" or "scan", the program crashes -- see screenshot 2.   


Any help appreciated.  Thanks





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Hello and :welcome: ,

It sounds as if something went awry during the update process.

Assuming that a reboot or two doesn't resolve the issue, let's try this first:


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I tried to follow your instructions, but the reinstalled version doesn't offer an activation button.  For some reason, it still has my account information even after reinstall.  It's stuck unable to update and unable to scan.  What other steps do you recommend?  Thanks

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Your logs have signs of an infection..., feel free to follow the instructions below to receive free, one-on-one expert assistance in checking your system and clearing out any infections and correcting any damage done by the malware.

Please see the following pinned topic which has information on how to get help with this: Available Assistance for Possibly Infected Computers

Thank you

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