ttsemans Posted June 30, 2014 ID:847701 Share Posted June 30, 2014 When I opened Malwarebytes today to run a scan, a message popped up saying three was a new version -- need to install update. It look suspicious somehow, so I cancelled. On checking the Malwarebyte site, I say that there was a ndew version out last month, so when I tried again to launch the Software and got the box about install update, I accepted. On running the setup that downloaded, launching, I got screenshot 1, attached. Whenever I click either "update database" or "scan", the program crashes -- see screenshot 2. Any help appreciated. Thanks Link to post Share on other sites More sharing options...
daledoc1 Posted June 30, 2014 ID:847702 Share Posted June 30, 2014 Hello and ,It sounds as if something went awry during the update process.Assuming that a reboot or two doesn't resolve the issue, let's try this first:Please uninstall your current version of MBAM and reinstall the latest build - MBAM Clean Removal Process 2xIf that does not correct the issue, then please read the following and post back the 3 requested logs - Diagnostic LogsNOTE: There is an FAQ section with valuable information located here - Common Questions, Issues, and their SolutionsThanks, Link to post Share on other sites More sharing options...
ttsemans Posted July 3, 2014 Author ID:848805 Share Posted July 3, 2014 I tried to follow your instructions, but the reinstalled version doesn't offer an activation button. For some reason, it still has my account information even after reinstall. It's stuck unable to update and unable to scan. What other steps do you recommend? Thanks Link to post Share on other sites More sharing options...
Firefox Posted July 4, 2014 ID:848993 Share Posted July 4, 2014 If the re-install did not solve your issue, then you need to continue with step #2 in the instructions above and provide the 3 requested logs in order to continue to help you... Link to post Share on other sites More sharing options...
ttsemans Posted July 11, 2014 Author ID:851519 Share Posted July 11, 2014 Hi, I'm attaching the diagnostics you requested. I look forward to your further advice on how to get Malwarebytes reinstalled, updated, and working. Many thanks CheckResults.txtFRST.txtAddition.txt Link to post Share on other sites More sharing options...
Firefox Posted July 11, 2014 ID:851532 Share Posted July 11, 2014 Your logs have signs of an infection..., feel free to follow the instructions below to receive free, one-on-one expert assistance in checking your system and clearing out any infections and correcting any damage done by the malware. Please see the following pinned topic which has information on how to get help with this: Available Assistance for Possibly Infected Computers Thank you Link to post Share on other sites More sharing options...
daledoc1 Posted July 11, 2014 ID:851533 Share Posted July 11, 2014 Hi: EDIT: Never mind -- I missed @Firefox's reply. Please follow his advice.When you're done getting cleaned up, your helper can assist you with updating to the current MBAM version. Thanks! Link to post Share on other sites More sharing options...
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