Program is unable to update its database

[fredvries]

My Premium Malwarebytes Anti-Malware suddenly claims that

[1] Your databases are out of date

[2] Unable to access update server

 

When I started my computer this morning, I experienced no problems. When I started it this afternoon MBAM 'malfunctioned'.

 

It did try to fix it by checking if the service of MBAM (services.msc) but that showed no problems.

 

Running Windows 8

 

Please advice.

[1PW]

Hello Fred:

Your fame precedes you sir and welcome back!

We generally urge the users to restart from a known good point:

• Please try the following and let us know if this corrects your issue or not. MBAM Clean Removal Process 2.x.
• If that does not correct the issue, then please read the following and attach the 3 requested logs in a reply to this thread. - Diagnostic Logs.
• NOTE: There is an FAQ section with valuable information located here: - Common Questions, Issues, and their Solutions.

Please let us know, in a reply to this thread, if the above steps have helped you with your issue.

Thank You.

[fredvries]

[edit]

[fredvries]

I did not even know I had some kind of fame here

 

Thank you, Firefox, for your time and help. Removing MBAM and reinstalling it did the trick.

 

Best wishes, Fred

[1PW]

Thank you for the good news update.

 

Please let us know if we can help further.

[Firefox]

Great, glad to hear you got it working....

Kudos go to 1PW for the instructions, I only pointed you in the right direction... all in all we are all here to help......

[Jekko]

Thanks for addressing the issue 1PW and Firefox.  You two have been a great help to all of us, staff and users alike.  

[Firefox]

Thanks for addressing the issue 1PW and Firefox.  You two have been a great help to all of us, staff and users alike.  

Your welcome, glad we could help...

[1PW]

Thanks for addressing the issue 1PW and Firefox.  You two have been a great help to all of us, staff and users alike.  

Some of us have had the very distinct honor of standing on the shoulders of giants.

Thank you.