bynumd Posted June 30, 2014 ID:847590 Share Posted June 30, 2014 I just updated to 2.0.2.1012 on a 32-bit Windows 7 machine. I have been using Malwarebytes very happily for years. As of updating to this new version, it crashes when I attempt to run the update database. The crash is instantanious. I have uninstalled and reinstalled and the result is the same. I had an older version (1.7.x) saved and installed that (the database was 450 days old) and that ran just fine. Your assistance would be much appreciated. Regards, Don. Link to post Share on other sites More sharing options...
1PW Posted June 30, 2014 ID:847596 Share Posted June 30, 2014 Hello bynumd and Please do a clean re-install of MBAM 2.0.2.1012, attempt an update, and proceed below: Please read the following and attach the 3 requested logs in a reply to this thread. - Diagnostic Logs. Thank You. Link to post Share on other sites More sharing options...
bynumd Posted July 1, 2014 Author ID:847800 Share Posted July 1, 2014 Diagnostic files as requestedCheckResults.txtAddition.txtFRST_30-06-2014_21-49-42.txt Link to post Share on other sites More sharing options...
1PW Posted July 1, 2014 ID:847814 Share Posted July 1, 2014 Hello bynumd: Your logs show issues in multiple areas, including Compatibility Flags, that are best dealt with by the Malware Removal Experts for now: I recommend following the advice from the topic: Available Assistance for Possibly Infected Computers and have one of the Malware Removal Experts assist you with your issue. If, as recommended, you do open a topic in Malware Removal Help, please make reference to this thread. Thank you. Link to post Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now