Real-Time Protection Problem

[ellene]

As recommended by 1PW at Malwarebytes Anti-Malware Help, please open a topic at
Malware Removal Help. Same TopicTitle was used for both Sub-forum.

Warning advice of "Your system is not protected" sometimes shown on  Anti-Malware Page. When I clicked into Detection and Protection Option under Settings, I noticed that Malicious Website Protection is Disabled. I then clicked on the Enable button but it soon returns to Disabled.
I then repeated the process for several times and the result was still the same. But sometimes it is normal showing Your system is fully protected.

No " END OF FILE " shown on CheckResults.txt log, Same result is  found even when mbam-check exe is run again after 2-4 hours and has to delete the screen manually.

Required log texts are enclosed for your reference and further advice. Many thanks!

FRST.txt

ScanLog.txt

CheckResults.txt

Addition.txt

[AdvancedSetup]

Please read the following and post back the logs when ready and we'll see about getting you cleaned up.

General P2P/Piracy Warning:
 
 

 

If you're using

Peer 2 Peer

software such as

uTorrent, BitTorrent

or similar you must either fully uninstall them or completely disable them from running while being assisted here.

Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.

If you have

illegal/cracked software, cracks, keygens etc

. on the system, please remove or uninstall them now and read the policy on

Piracy

.

 
Before we proceed further, please read all of the following instructions carefully.
If there is anything that you do not understand kindly ask before proceeding.
If needed please print out these instructions.

• Please do not post logs using CODE, QUOTE, or FONT tags. Just paste them as direct text.
• If the log is too large then you can use attachments by clicking on the More Reply Options button.
• Please enable your system to show hidden files: How to see hidden files in Windows
• Make sure you're subscribed to this topic:
  
  • Click on the Follow This Topic Button (at the top right of this page), make sure that the Receive notification box is checked and that it is set to Instantly
    

  [*]Removing malware can be unpredictable...It is unlikely but things can go very wrong! Please make sure you Backup all files that cannot be replaced if something were to happen. You can copy them to a CD/DVD, external drive or a pen drive [*]Please don't run any other scans, download, install or uninstall any programs unless requested by me while I'm working with you. [*]The removal of malware is not instantaneous, please be patient. Often we are also on a different Time Zone. [*]Perform everything in the correct order. Sometimes one step requires the previous one. [*]If you have any problems while following my instructions, Stop there and tell me the exact nature of the issue. [*]You can check here if you're not sure if your computer is 32-bit or 64-bit [*]Please disable your antivirus while running any requested scanners so that they do not interfere with the scanners. [*]When we are done, I'll give you instructions on how to cleanup all the tools and logs [*]Please stick with me until I give you the "all clear" and Please don't waste my time by leaving before that. [*]Your topic will be closed if you haven't replied within 3 days [*](If I have not responded within 24 hours, please send me a Private Message as a reminder)
  

 
STEP 0
RKill is a program that was developed at BleepingComputer.com that attempts to terminate known malware processes
so that your normal security software can then run and clean your computer of infections.
When RKill runs it will kill malware processes and then removes incorrect executable associations and fixes policies
that stop us from using certain tools. When finished it will display a log file that shows the processes that were
terminated while the program was running.

As RKill only terminates a program's running process, and does not delete any files, after running it you should not reboot
your computer as any malware processes that are configured to start automatically will just be started again.
Instead, after running RKill you should immediately scan your computer using the requested scans I've included.

Please download Rkill by Grinler from one of the links below and save it to your desktop.
 

Link 1

Link 2

• On Windows XP double-click on the Rkill desktop icon to run the tool.
• On Windows Vista/Windows 7 or 8, right-click on the Rkill desktop icon and select Run As Administrator
• A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
• If not, delete the file, then download and use the one provided in Link 2.
• If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
• If the tool does not run from any of the links provided, please let me know.
• Do not reboot the computer, you will need to run the application again.
  

STEP 01
Backup the Registry:
Modifying the Registry can create unforeseen problems, so it always wise to create a backup before doing so.

• Please download ERUNT from one of the following links: Link1 | Link2 | Link3
• ERUNT (Emergency Recovery Utility NT) is a free program that allows you to keep a complete backup of your registry and restore it when needed.
• Double click on erunt-setup.exe to Install ERUNT by following the prompts.
• NOTE: Do not choose to allow ERUNT to add an Entry to the Startup folder. Click NO.
• Start ERUNT either by double clicking on the desktop icon or choosing to start the program at the end of the setup process.
• Choose a location for the backup.
  
  • Note: the default location is C:\Windows\ERDNT which is acceptable.
    

  [*]Make sure that at least the first two check boxes are selected. [*]Click on OK [*]Then click on YES to create the folder. [*]Note: if it is necessary to restore the registry, open the backup folder and start ERDNT.exe
  

STEP 02
Please run a Threat Scan with MBAM.  If you're unable to run or complete the scan as shown below please see the following:  MBAM Clean Removal Process 2x
When reinstalling the program please try the latest version.

Right click and choose "Run as administrator" to open Malwarebytes Anti-Malware and from the Dashboard please Check for Updates by clicking the Update Now... link
Open up Malwarebytes > Settings > Detection and Protection > Enable Scan for rootkit and Under Non Malware Protection set both PUP and PUM to Treat detections as malware.
Click on the SCAN button and run a Threat Scan with Malwarebytes Anti-Malware by clicking the Scan Now>> button.
Once completed please click on the History > Application Logs and find your scan log and open it and then click on the "copy to clipboard" button and post back the results on your next reply.
 
 
STEP 03
Please download RogueKiller and save it to your desktop.

You can check here if you're not sure if your computer is 32-bit or 64-bit

• RogueKiller 32-bit | RogueKiller 64-bit
• Quit all running programs.
• For Windows XP, double-click to start.
• For Vista,Windows 7/8, Right-click on the program and select Run as Administrator to start and when prompted allow it to run.
• Read and accept the EULA (End User Licene Agreement)
• Click Scan to scan the system.
• When the scan completes Close the program > Don't Fix anything!
• Don't run any other options, they're not all bad!!
• Post back the report which should be located on your desktop.
  

Thank you
 

[ellene]

Sorry for the late reply as I am under Medical Check-up at Hospital for past 2 days. Please extend 2 more days for me to back-up my files first prior under your advice on Malware Removal;
I find difficulty in getting following item done :
•Make sure you're subscribed to this topic:
Click on the Follow This Topic Button (at the top right of this page), make sure that the Receive notification box is checked and that it is set to Instantly.
Please advise how to change the Topic Button to Follow this topic as it now shows Unfollow this topic and nothing shown for notification box.
 

[AdvancedSetup]

No problem, hopefully your health is okay - that's much more important than the computer.

 

Go ahead and post back when you're ready

[ellene]

Please advise how to change the Topic Button to Follow this topic as it now shows

 

•Make sure you're subscribed to this topic:
Click on the Follow This Topic Button (at the top right of this page), make sure that the Receive notification box is checked and that it is set to Instantly.
 

Unfollow this topic and nothing shown for notification box.

[ellene]

Requested reports and text files are enclosed for your checking and advice on further action.

Thanks for the assistance!

Rkill.txt

scan log.txt

RKreport_SCN_07072014_124754.log

[AdvancedSetup]

Please go ahead and run through the following steps and post back the logs when ready.
 
STEP 04
Please download Junkware Removal Tool to your desktop.

• Shutdown your antivirus to avoid any conflicts.
• Right click over JRT.exe and select Run as administrator on Windows Vista or Windows 7, double-click on XP.
• The tool will open and start scanning your system.
• Please be patient as this can take a while to complete.
• On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
• Post the contents of JRT.txt into your next reply message
• When completed make sure to re-enable your antivirus
  

STEP 05
Lets clean out any adware now: (this will require a reboot so save all your work)

Please download AdwCleaner by Xplode and save to your Desktop.

• Double click on AdwCleaner.exe to run the tool.
  Vista/Windows 7/8 users right-click and select Run As Administrator
• Click on the Scan button.
• AdwCleaner will begin...be patient as the scan may take some time to complete.
• When it's done you'll see: Pending: Please uncheck elements you don't want removed.
• Now click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
• Look over the log especially under Files/Folders for any program you want to save.
• If there's a program you may want to save, just uncheck it from AdwCleaner.
• If you're not sure, post the log for review. (all items found are adware/spyware/foistware)
• If you're ready to clean it all up.....click the Clean button.
• After rebooting, a logfile report (AdwCleaner[s0].txt) will open automatically.
• Copy and paste the contents of that logfile in your next reply.
• A copy of that logfile will also be saved in the C:\AdwCleaner folder.
• Items that are deleted are moved to the Quarantine Folder: C:\AdwCleaner\Quarantine
• To restore an item that has been deleted:
• Go to Tools > Quarantine Manager > check what you want restored > now click on Restore.
  

STEP 06
Please open Malwarebytes Anti-Malware and from the Dashboard please Check for Updates by clicking the Update Now... link
Open up Malwarebytes > Settings > Detection and Protection > Enable Scan for rootkits, Under Non Malware Protection set both PUP and PUM to Treat detections as malware.
Click on the SCAN button and run a Threat Scan with Malwarebytes Anti-Malware by clicking the Scan Now>> button. Remove any threats found
Once completed please click on the History > Application Logs and find your scan log and open it and then click on the "copy to clipboard" button and post back the results on your next reply.


STEP 07


Please go here to run the online antivirus scannner from ESET.

• Turn off the real time scanner of any existing antivirus program while performing the online scan
• Tick the box next to YES, I accept the Terms of Use.
• Click Start
• When asked, allow the activex control to install
• Click Start
• Make sure that the option Remove found threats is unticked
• Click on Advanced Settings and ensure these options are ticked:
  
  • Scan for potentially unwanted applications
  • Scan for potentially unsafe applications
  • Enable Anti-Stealth Technology
    

  
  [*]Click Scan [*]Wait for the scan to finish [*]If any threats were found, click the 'List of found threats' , then click Export to text file.... [*]Save it to your desktop, then please copy and paste that log as a reply to this topic.
  

STEP 08
Please download the Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatibale with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

• Double-click to run it. When the tool opens click Yes to disclaimer.
• Press the Scan button.
• It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
• The first time the tool is run, it also makes another log (Addition.txt). Please attach it to your reply as well.
  

[ellene]

Requested reports and text files are enclosed for your checking and advice on further action.

MBAM is working well while performing such operations except after running of FRST, it shows "your system is not fully protected".

Thanks for the assistance!

JRT.txt

AdwCleanerS0.txt

scan log.txt

eset.txt

FRST.txt

Addition.txt

[AdvancedSetup]

Please uninstall cpuz132 - no program should be installed and run from the temp directory. If you want to use the program then reinstall it but choose it's own folder not the temp folder.

 

 

Please download the attached fixlist.txt file and save it to the Desktop.
NOTE. It's important that both files, FRST or FRST64 and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system.

Run FRST or FRST64 and press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Desktop (Fixlog.txt). Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.
 

fixlist.txt

[ellene]

cpuz132 cannot be uninstalled as there is no such file in Temp folder at location : 

C:\ Documents & Settings \ david \ Local Settings \Temp

Fixlog txt is submitted for your reference.

After fixing, MBAM still shows "your computer is not fully protected" with Malicious Website Disabled on.

Fixlog.txt

[AdvancedSetup]

Please visit this webpage and read the ComboFix User's Guide:

• Once you've read the article and are ready to use the program you can download it directly from the link below.
• Important! - Please make sure you save combofix to your desktop and do not run it from your browser
• Direct download link for: ComboFix.exe
• Please make sure you disable your security applications before running ComboFix.
• Once Combofix has completed it will produce and open a log file.  Please be patient as it can take some time to load.
• Please attach that log file to your next reply.
• If needed the file can be located here:  C:\combofix.txt
• NOTE: If you receive the message "illegal operation has been attempted on a registry key that has been marked for deletion", just reboot the computer.
  

 

[ellene]

Log file is now enclosed for your checking and further advice. Many thanks!

log.txt

[AdvancedSetup]

Well you have an invalid TCPIP.SYS file that we need to replace. I've written a cleanup script for you to do that.
 
Please download the attached file CFScript.txt and save it to the same location as Combofix and then quit your browser.
Then drag-and-drop the file CFScript.txt onto Combofix to run it again. When done it will produce a new log. Please post back that new log on your next reply.

 

 

CFScript.txt

[ellene]

Log file is now enclosed for your checking and further advice.

Is it advisable to remove Google Toolbar Notifier and No Chrome Offer Until from Registry since doesn't know it still exists as I have already unchecked those items? Please advise their removal if feasible and how to prevent them to be installed again?

Many thanks!

 

log.txt

[AdvancedSetup]

You need to stop syncing Chrome and then clean up any issues. The when done and clean you can re-enable syncing if you like.

 

A. Go into the dashboard. Log in. https://www.google.com/settings/dashboard?hl=en

B. Scroll down to “Chrome Sync” and click “Manage Chrome Sync” on the right.

C. Go to bottom of resulting summary page and click “Stop and Clear.” It will ask you if you really want to, and if you do, in fact, really want to, click “Ok.”

 

 

After you have disabled it then do the following.

 

 

Please visit each of the following sites and lets reset all of your browsers back to defaults to prevent unexpected issues.
If you are not using one of the browsers but it is installed then you may want to consider uninstalling it as older versions of some software can pose an increase in the potential for an infection to get in.

Internet Explorer
How to reset Internet Explorer settings

Firefox
Click on Help / Troubleshooting Information then click on the Reset Firefox button.

Chrome
Chrome - Reset browser settings

Opera
How to Perform a (really) clean Reinstall of Opera
 
 
 

Then restart your computer and let me know if you're still having any redirects or other signs of an infection.

[ellene]

Sorry for late reply as still wondering to reset Chrome as never installed this tool before don't know why there is system record of it. I therefore would like to seek your advice first before proceeding with the resettomg of those browsers. Thanks!

[AdvancedSetup]

Well you or someone else could very easily have installed Chrome as many 3rd party applications attempt to install it as they get a few pennies from Google to get you to install it.

If  you don't use Chrome and did not knowingly install it then go into your Control Panel, Add/Remove and simply uninstall it and when it asks if you want to keep your personal settings say No, let it remove them.

[ellene]

There is no such file"Chrome" found on Add/Remove program on Control Panel but Google Toolbar Notifier and No Chrome Offer Until exist under Google at HKEY_CURRENU_USER of System Registry. Do I commence to stop syncing Chrome and clean out any issues and then continue resetting those browsers of IE / Firefox now? Is it then neceesary to remove GoogleToolbar Notifier and No Chrome Offer Until under Google at System Registry manually? Many thanks for the advice!

[AdvancedSetup]

That's up to you but personally I don't want, like, or need any toolbars -- including those from Google.

 

Let me have you restart your computer and then run a new FRST scan and make sure  you place a check mark in the ADDITIONS.TXT check box and post back both new logs.

 

Let me know what current issues you're seeing or having.

[ellene]

Requested text files are submitted for your checking and advice.

Each time after newly reboot of system, MBAM shows normal. Then after some time, it becomes "your system is not fully protected". Under Settings on Detection & Protection Topic, Malicious Website Protection is Disabled. After I clicked on Eabled button, it resumes back to Disabled again in seconds.

FRST.txt

Addition.txt

[AdvancedSetup]

Let me have you do a clean removal and reinstall of the program again. May not fix the issue but will ensure that all the files and settings are correct.

1. Please uninstall your current version of MBAM and reinstall the latest version. MBAM Clean Removal Process 2x
   

 

 

Please download aswMBR ( 4.5MB ) to your desktop.

• Double click the aswMBR.exe icon, and click Run.
• There will be a short delay before the next dialog box comes up.  Please just wait a minute or two.
• When asked if you'd like to "download the latest Avast! virus definitions", click Yes.
• Typically this is about a 100MB download so depending on your connection speed it can take a short while to download and become ready.
• Click the Scan button to start the scan once the update has finished downloading
• On completion of the scan, click the save log button, save it to your desktop, then copy and paste it in your next reply.
  

Note: There will also be a file on your desktop named MBR.dat do not delete this for now.  It is an actual backup of the MBR (master boot record).
 

 

[ellene]

AswMBR log text is enclosed for your checking and advice.

Do I have to run the complete scan of the system again after newly installed MBAM? I just keep it as it is after updated and wait for your furhter advice. Thanks! 

aswMBR.txt

[AdvancedSetup]

Please go into Control Panel, Add/Remove and uninstall ALL versions of Java and then run the following.
 
Please download JavaRa-1.16 and save it to your computer.

• Double click to open the zip file and then select all and choose Copy.
• Create a new folder on your Desktop named RemoveJava and paste the files into this new folder.
• Quit all browsers and other running applications.
• Right-click on JavaRa.exe in RemoveJava folder and choose Run as administrator to start the program.
• From the drop-down menu, choose English and click on Select.
• JavaRa will open; click on Remove Older Versions to remove the older versions of Java installed on your computer.
• Click Yes when prompted. When JavaRa is done, a notice will appear that a logfile has been produced. Click OK.
• A logfile will pop up. Please save it to a convenient location and post it in your next reply.
  

Next:
 
Please Run TFC by OldTimer to clear temporary files:

• Download TFC from here and save it to your desktop.
• http://oldtimer.geekstogo.com/TFC.exe
• Close any open programs and Internet browsers.
• Double click TFC.exe to run it on XP (for Vista and Windows 7 right click and choose "Run as administrator") and once it opens click on the Start button on the lower left of the program to allow it to begin cleaning.
• Please be patient as clearing out temp files may take a while.
• Once it completes you may be prompted to restart your computer, please do so.
• Once it's finished you may delete TFC.exe from your desktop or save it for later use for the cleaning of temporary files.
  

 
 

 

Please open Malwarebytes Anti-Malware and from the Dashboard please Check for Updates by clicking the Update Now... link
Open up Malwarebytes > Settings > Detection and Protection > Enable Scan for rootkits, Under Non Malware Protection set both PUP and PUM to Treat detections as malware.
Click on the SCAN button and run a Threat Scan with Malwarebytes Anti-Malware by clicking the Scan Now>> button. Remove any threats found
Once completed please click on the History > Application Logs and find your scan log and open it and then click on the "copy to clipboard" button and post back the results on your next reply.
 

[ellene]

JavaRa.exe is not allowed to run as I haven't any password for Administrator and it shows following error message of "The application encountered an unexpected error and needs to close. Sorry for the inconvenience." . I have tried 4-5 times and the result is still the same. Do I have to set the password for Administrator and start again? Thanks! 

[AdvancedSetup]

No, but is your own account an Admin level account? Is this your own computer?