Newest release does not work

[glennthompson]

When I was checking for data base updates, it downloaded and updated a new release. Now when I click 

on the desktop icon, nothing happens.  Any help is appreciated.

[1PW]

Hello glennthompson and

Since it likely your are seeking Malwarebytes Anti-Malware Help, please open your own topic in that sub-forum using the tool below:

Please start a NEW, SEPARATE topic using this >><< button.

Thank you always for your patience and understanding.

[daledoc1]

Hello and ,

 

EDIT: OOPS!  It appears that 1PW and I were posting at the same time.  You might try rebooting and then the clean reinstall (step #1 below).  If those don't solve the problem, then please proceed with the logs (step #2), but do post them in a new topic in the MBAM support section, as 1PW suggested (unless the mod team has already moved your post there by then). IOW, sometimes there's no need to start a 2nd topic, as the mods will have already relocated the original post to the correct section.

--------------------------------

 

I understand that you are having a problem with opening the program after a recent program update.

 

Have you rebooted the computer at least once since the upgrade?

If that doesn't resolve the issues, then let's start with this routine troubleshooting, please:

• Please uninstall your current version of MBAM and reinstall the latest build - MBAM Clean Removal Process 2x
• If that does not correct the issue, then please read the following and post back the 3 requested logs - Diagnostic Logs
• NOTE: There is an FAQ section with valuable information located here - Common Questions, Issues, and their Solutions

P.S.  The mod team will likely move this post to the MBAM support section >>here<<, where it belongs. No worries.

 

Thanks,