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Hello Cjz21j and :welcome:

For Malwarebytes Anti-Malware 2.x, please exclude the following files from your Anti-Virus software (we are unsure what version of you are using):

Note: If using a software firewall besides the built in Windows Firewall you will need to exclude them from it as well

For 32-bit (x86) versions of Windows XP, and above:

  • C:\Program Files\Malwarebytes Anti-Malware\mbam.exe
  • C:\Program Files\Malwarebytes Anti-Malware\mbamdor.exe
  • C:\Program Files\Malwarebytes Anti-Malware\mbampt.exe
  • C:\Program Files\Malwarebytes Anti-Malware\mbamservice.exe
  • C:\Program Files\Malwarebytes Anti-Malware\mbamscheduler.exe
For 64-bit versions of Windows Vista and above:
  • C:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exe
  • C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamdor.exe
  • C:\Program Files (x86)\Malwarebytes Anti-Malware\mbampt.exe
  • C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamservice.exe
  • C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamscheduler.exe
Note: If using a software firewall besides the built in Windows Firewall you will need to exclude mbam.exe and mbamservice.exe from it as well

Note: Once that is done, please make sure that if either of those programs has any sort of web filter, that you add the following as a trusted site:

Please let us know, in a reply to this thread, how it went.

Thank you. :)

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Well I have done these two things this way will not work out conflict?

Yes, if possible, please explain in more detail what this "conflict" is.

Also, in order to better assist you, please read the following and post back the 3 requested logs - Diagnostic Logs


The staff will review the logs and advise you about how to resolve your issues.



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Hello Cjz21j:

The exclusion entries sent to you are quite effective when significant system slowing is experienced as when two on-access scanners (Anti-Virus and Anti-Malware) could conflict while working simultaneously. Those exclusions are not always necessary.

I hope this has helped.

Thank you.

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