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SDKDatabaseLoadDefaults failed 20012


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installed malwarebytes premium @ 28th, with Avast premium already installed had windows 8, they did work OK i dint need to do any exclusions as i read now in here, so today i install 8.1 which dint made it the 1st time due something was blocking it, i did uninstall malwarebytes&avast so 8.1 could get installed, but i dint use any uninstall tools i just did it through the uninstall programs. once they both was of the pc windows 8.1 made it ... got installed.

Now both installed and malwarebytes does that issue (SDKDatabaseLoadDefaults failed 20012) i did made it to a mini fix by >settings>update settings>and by uptick update options or put 2 days to notify instead 1(default), plus i did add exlusions to avast but negative to a fix.

i install W8 to my pc 4 days a go both hard drives i had them full data wipe before the installation avast got in at the 27th malwarebytes on 28th today W8.1 and as i explain above 

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Hi:
 
You wrote:
 

installed malwarebytes premium @ 28th, with Avast premium already installed had windows 8, they did work OK i dint need to do any exclusions as i read now in here, so today i install 8.1 which dint made it the 1st time due something was blocking it, i did uninstall malwarebytes&avast so 8.1 could get installed, but i dint use any uninstall tools i just did it through the uninstall programs.

 
It sounds as if something with the operating system upgrade and the incomplete removal of MBAM may have corrupted the database.

First, please be sure your system date/time are correct.

If that doesn't resolve your issue, please try these steps (you might want to be sure that your AV and firewall give MBAM full permissions after you reinstall it -- let us know if you need help with that):

Thanks,

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Hi:
 
Thanks for the update.

 

Just to be sure I understand correctly:

Did you actually attempt the MBAM clean reinstall, as suggested in my earlier reply?
Have you configured the AV/firewall to permit updates?

Please exclude the following files from your Antivirus Software for your version of Windows:


For 32 bit versions of Windows XP, Windows Vista, Windows 7 & Windows 8:

  • C:\Program Files\Malwarebytes Anti-Malware\mbam.exe
  • C:\Program Files\Malwarebytes Anti-Malware\mbamdor.exe
  • C:\Program Files\Malwarebytes Anti-Malware\mbampt.exe
  • C:\Program Files\Malwarebytes Anti-Malware\mbamservice.exe
  • C:\Program Files\Malwarebytes Anti-Malware\mbamscheduler.exe
     

For 64 bit versions of Windows Vista or Windows 7 & 8:

  • C:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exe
  • C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamdor.exe
  • C:\Program Files (x86)\Malwarebytes Anti-Malware\mbampt.exe
  • C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamservice.exe
  • C:\Program Files (x86)\Malwarebytes Anti-Malware \mbamscheduler.exe

Note: If you are using a software firewall besides the built in Windows Firewall, you'll need to exclude MBAM.EXE and MBAMSERVICE.EXE from it as well.

Note: Once that's done, please make sure that if either of those programs has any sort of web filter, that you add the following as a trusted site:

data-cdn.mbamupdates.com

 If that doesn't resolve the issue, please read the following and post back the 3 requested logs - Diagnostic Logs

 

Thanks,

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ehh now they work all those apps with no conflicts at all and the only exclusions been done was to windows defender @>@>Avast premium-malwarebytes premium- Revo full licence-advance system care7 full licence,  only intrupt i had was yesterday malwarebytes pop smal window (malware files are corrupt download new files? and i did download and after that they work fine i will do those logs now to see

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Hello vouvou:

Using the steps below, please perform a clean re-install of Malwarebytes Anti-Malware 2.0.2.1012. However, please make default installation to your computer's C: partition/drive/volume instead, followed by a computer restart:

Please let us know, in a reply to this thread, if the above steps have helped you with your issue.

Thank You. :)

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Hello vouvou:

Using the steps below, please perform a clean re-install of Malwarebytes Anti-Malware 2.0.2.1012. However, please make default installation to your computer's C: partition/drive/volume instead, followed by a computer restart:

Please let us know, in a reply to this thread, if the above steps have helped you with your issue.

Thank You. :)

as i did my logs on post 9  they are on top of the picture and as i do mention on post 8 they  do working fine but i did the logs as well, now have you see the logs? and did you  find an issue ? are your instructions are regards {what issue}

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Hi:

 

He's asking you to uninstall MBAM and then reinstall it on the C: drive, the Windows OS boot drive.

 

You have it installed to a different drive (G:) -- it will not work properly that way.

MBAM is designed to be installed on the same drive as the Windows OS.

Reinstalling it to the correct drive may resolve your issues.

 

Thanks,

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