Database not updating

[leotheachar]

Hi,

I have Malwarebytes the full program. It's been working fine for about 6 moths, but now all of a sudden it won't update the databases.  A little window keeps popping up in the bottom right-hand corner of my computer saying Update Now but when I push it nothing happens.  I also tried going into the program itself to update from there and it's the same problem: I press the update button and nothing happens.

 

Thanks

[daledoc1]

Hello and welcome back. ,

A couple of easy things to check:

First, please be sure your system date/time are correct.

Then, please check that your AV and firewall both give MBAM full permissions. It's possible that your AV or firewall might be treating the new build as a new program and may be blocking it -- the files that need to be excluded can be found HERE. Please post back if you need help doing that.

Also, please check to be sure there are no "Detected Threats" that need to be dealt with first, as this can prevent the program from updating: Click the "Scan" button at the top of the dashboard and verify that there are no detected threats (especially PUPs or PUMs) awaiting your actions.

If those suggestions don't resolve your issue:

• Please uninstall your current version of MBAM and reinstall the latest build - MBAM Clean Removal Process 2x
• If that does not correct the issue, then please read the following and post back the 3 requested logs - Diagnostic Logs
• NOTE: There is an FAQ section with valuable information located here - Common Questions, Issues, and their Solutions

Thanks,