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Help! I purchased your MalwareBytes Premium and had your help cleaning up my laptop. Now it's time for my PC. It's been getting ridiculously slow and programs are starting not to work. I installed and ran the MalwareBytes Premium and the log is below:


 Malwarebytes Anti-Malware

Scan Date: 6/28/2014
Scan Time: 8:04:17 AM
Logfile: MalwareBytes scan.txt
Administrator: Yes
Malware Database: v2014.06.28.03
Rootkit Database: v2014.06.23.02
License: Premium
Malware Protection: Enabled
Malicious Website Protection: Enabled
Self-protection: Disabled
OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: Sherri
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 300880
Time Elapsed: 16 min, 58 sec
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled
Processes: 0
(No malicious items detected)
Modules: 0
(No malicious items detected)
Registry Keys: 0
(No malicious items detected)
Registry Values: 0
(No malicious items detected)
Registry Data: 0
(No malicious items detected)
Folders: 0
(No malicious items detected)
Files: 2
PUP.Optional.MindSpark.A, C:\Users\Sherri\AppData\Local\Google\Chrome\User Data\Default\Local Storage\http_fromdoctopdf.dl.tb.ask.com_0.localstorage, Quarantined, [edfdef8cea9163d316137f3cbc4632ce], 
PUP.Optional.MindSpark.A, C:\Users\Sherri\AppData\Local\Google\Chrome\User Data\Default\Local Storage\http_fromdoctopdf.dl.tb.ask.com_0.localstorage-journal, Quarantined, [0fdb5328700bea4ceb3e784327dbe818], 
Physical Sectors: 0
(No malicious items detected)
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Hello funkalicious! My name is Borislav and I will be glad to help you solve your malware problem.

Please note:

  • If you are a paying customer, you have the privilege to contact the help desk at Consumer Support. If you choose this option to get help, please let me know.
  • I recommend you to keep the instructions I will be giving you so that they are available to you at any time. You can save them in a text file or print them.
  • Make sure you read all of the instructions and fixes thoroughly before continuing with them.
  • Follow my instructions strictly and don’t hesitate to stop and ask me if you have any questions.
  • Post your log files, don't attach them. Every log file should be copy/pasted in your next reply.
  • Do not perform any kind of scanning and fixing without my instructions. If you want to proceed on your own, please let me know.
Please follow the instructions here and then post your log files in a new reply in this thread:


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