V2 Blows Away My Settings

[hedera]

My major objection to version 2 is that it doesn't maintain my schedule settings.  I run a hyper scan every day, and a threat scan once a week on a specific day.  I also have certain specific security items checked.  Every time you release an update to v2 (currently on 2.02.1012) all my settings go away and I have to reset my schedules and rechoose all my options.  This never happened with v1.  I also just looked at my schedule settings and my threat scan was there, but it had changed to "repeat every 0 weeks" which is absurd; and since you don't allow editing schedule settings (and why not?), I had to delete it and create a new one.  I have to do this much too often.

 

If this continues I'm going to follow advice I've seen elsewhere and backlevel to v. 1.75 - this is totally ridiculous.  Can't you store settings in a config file like everyone else?  There's no way to export my settings and re-import them.

 

While I'm complaining, let me also object to the absence of control menus, and hiding the "About" information under the "Settings" menu; I've been running v2 since it came out and I only just found it.

[daledoc1]

Hi:
 
It sounds as if you have a number of issues.
I'm not sure why your settings aren't being retained -- that is not normal behavior.
 

As this is not a good area of the forum to provide support, I suggest that you might first want to:

1. Cleanly reinstall the program, as this most often resolves many minor issues.  To do so, please follow the instructions here: MBAM Clean Removal Process 2x
2. If that doesn't resolve your issue, then please read this pinned topic (Diagnostic Logs) and then please start a new topic (with the 3 requested logs) in the MBAM support area >>HERE<<.

We will be happy to help you sort things out.
 
Until then, you might be interested in some additional information about the different scan types.

The different types of scans were renamed in version 2, and it has caused a bit of confusion.

"Flash" is now "Hyper"
"Quick" is now "Threat"
"Full" is now "Custom"

Hyper scan is available only to paid, PREMIUM users and is not routinely needed or recommended -- if anything is found, a subsequent Threat scan will be needed anyway.
THREAT scan is the most important and most useful scan -- it is the one that ought be run on a regular basis (daily is the default setting now in 2.0).
Custom depends on what drives, folders and files are selected -- routine use of a "full" system scan is neither necessary nor recommended, as it's a task better suited to your antivirus.

As far as scan times, version 2.0 is more powerful and more thorough than version 1.x.
Scans may take a bit longer -- that is normal and nothing to worry about.

There are many, many system variables that contribute to scan times.
However, leaving antirootkit (ARK) scanning disabled and disabling archive scanning can shorten scan times a bit.

ALSO, for additional information:
There is an FAQ Section here: Common Questions, Issues, and their Solutions
And here are links to the MBAM 2.0 User Guide: Online and PDF
And there are many useful KB topics and videos at the helpdesk support page

 

Thanks,

[exile360]

It was actually a necessity for us to do this in version 2.0 due to differences in the available options for scheduled scans and updates in 2.0 compared to version 1.75 such as the newly added capability of checking for updates before scans and the removal of the option to perform a Flash scan after a successful update. Most other options should be retained after upgrade though.

The settings for 2.x are stored in config files and should be retained when upgrading to a newer version of 2.x. If they are not, then that is a bug and I would suggest contacting Support so that they can troubleshoot it with you to find out what's going on and get it fixed.