Can't access "settings" or open Malwarebytes

[ljwin47]

Rookie mistake and I can't find a fix.

 

Using Malwarebytes on a new machine running Windows 7 and Malwarebytes Premium.  No problem until, today, when I clicked the enable self-proctection box in the settings menu.   Computer froze and went to a blue dos-type screen with warnings and suggestions to restart.  Restarted and all good except Malwarebytes will not start.  I found out how to remove, clean up, and reinstall the program, but I can't do it because I don't know how to access the "settings" to unclick the "enable self protection".

 

Can anyone guide me as to how to get to the "settings" menu so I can unclick the self-protection?  Every way I try gives me the option screen ("Do you want this program to make changes to your computer?"), I click yes, but the program fails to open.  Any help is much appreciated.

[1PW]

Hello ljwin47 and

Normally you would access it through: Dashboard > Settings > Advanced Settings and untick "Enable self-protection module".
 
See the Malwarebytes Anti-Malware User-Guide.

However, your system may have an aggressive User Account Control (UAC) setting or a protective Software Restriction Policy (SRP) setting.

If this is not the case, please start here:

• Please try the following and let us know if this corrects your issue or not. MBAM Clean Removal Process 2.x.
• If that does not correct the issue then please read the following and attach the 3 requested logs in a reply to this thread. - Diagnostic Logs.
• NOTE: There is an FAQ section with valuable information located here: - Common Questions, Issues, and their Solutions.

Please let us know, in a reply to this thread, if the above steps have helped you with your issue.

Thank You.

[ljwin47]

Thanks for the reply, but my problem is I can't get to the dashboard.  I can't get the program to open at all.  I can't run the MBM Clean Removal because I cannot unclick the self protection in the "Settings" because I can't get to the settings.  Everytime I try to access the program, nothing happens.

 

I've attached the logs, as requested.

Addition.txt

FRST.txt

[ljwin47]

I was finally able to remove the old program and run MBAM Removal.  Installed newest updated version and all is good.  Thanks for your time.

[1PW]

Hello ljwin47:

Thank you for the feedback and the great news!

Please let us know if we can help you further.