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Why does it keep returning?


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I can't get rid of pup.Optional.Superfish every time I scan there's two of them and after i remove them they go but return again within a couple of days.

 

A apart from it being a potentially unwanted program i've no idea what it is, where it is, how i got it.

 

Can you help remove it for good please. Below is scan results after a full scan and the removal of the two pups.

 

Thank you

Debbie

 

Malwarebytes Anti-Malware 1.75.0.1300
www.malwarebytes.org
 
Database version: v2014.06.25.11
 
Windows 8 x64 NTFS
Internet Explorer 11.0.9600.17126
Staffiez :: STAFFIEZ [administrator]
 
25/06/2014 14:58:42
mbam-log-2014-06-25 (14-58-42).txt
 
Scan type: Full scan (C:\|D:\|)
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 455027
Time elapsed: 1 hour(s), 11 minute(s), 30 second(s)
 
Memory Processes Detected: 0
(No malicious items detected)
 
Memory Modules Detected: 0
(No malicious items detected)
 
Registry Keys Detected: 0
(No malicious items detected)
 
Registry Values Detected: 0
(No malicious items detected)
 
Registry Data Items Detected: 0
(No malicious items detected)
 
Folders Detected: 0
(No malicious items detected)
 
Files Detected: 2
C:\Users\Staffiez\AppData\Local\Google\Chrome\User Data\Default\Local Storage\http_www.superfish.com_0.localstorage (PUP.Optional.Superfish.A) -> Quarantined and deleted successfully.
C:\Users\Staffiez\AppData\Local\Google\Chrome\User Data\Default\Local Storage\http_www.superfish.com_0.localstorage-journal (PUP.Optional.Superfish.A) -> Quarantined and deleted successfully.
 
(end)
 
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Welcome to the forum.

General P2P/Piracy Warning:

 

1. If you're using Peer 2 Peer software such uTorrent, BitTorrent or similar you must either fully uninstall it or completely disable it from running while being assisted here.

2. If you have illegal/cracked software, cracks, keygens, custom (Adobe) host file, etc. on the system, please remove or uninstall them now and read the policy on Piracy.

Failure to remove such software will result in your topic being closed and no further assistance being provided.

 

<====><====><====><====><====><====><====><====>

 

Please run a Quick Scan with Malwarebytes (if possible)

For Malwarebytes ver: 1.75

Open up Malwarebytes > Settings Tab > Scanner Settings > Under action for PUP > Select: Show in Results List and Check for removal.

Please Update and run a Quick Scan with Malwarebytes Anti-Malware, post the report.

Make sure that everything is checked, and click Remove Selected.

For Malwarebytes 2.0, please run a Threat Scan

Click on Settings > Detection and Protection > Non-Malware Protection > PUP (Potentially Unwanted Program) detections > Make sure it's set to Treat detections as malware

Same for PUM (Potentially Unwanted Modifications)

Quarantine all that's found

Post the log

Then......

Please download Farbar Recovery Scan Tool (FRST) and save it to a folder.

(use correct version for your system.....Which system am I using?)

FRST <----for 32 bit systems

FRST64 <----for 64 bit systems

  • Double-click to run it. When the tool opens click Yes to disclaimer.
  • Press Scan button. (make sure the Addition box is checked)
  • It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
  • The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.
If the logs are large, you can attach them:

To attach a log:

Bottom right corner of this page.

reply1.jpg

New window that comes up.

replyer1.jpg

Last................

Please download and run RogueKiller 32 bit to your desktop.

RogueKiller<---use this one for 64 bit systems

Which system am I using?

Quit all running programs.

For Windows XP, double-click to start.

For Vista or Windows 7-8, do a right-click on the program, select Run as Administrator to start, & when prompted Allow to run.

Click Scan to scan the system.

When the scan completes > Close out the program > Don't Fix anything!

Don't run any other options, they're not all bad!!!!!!!

Post back the report which should be located on your desktop.

(please don't put logs in code or quotes and use the default font)

 

Note:

Please read all of my instructions completely including these.

Make sure system restore is turned on and running. Create a new restore point

Make sure you're subscribed to this topic: Click on the Follow This Topic Button (at the top right of this page), make sure that the Receive notification box is checked and that it is set to Instantly

Removing malware can be unpredictable...unlikely but things can go very wrong! Backup any files that cannot be replaced. You can copy them to a CD/DVD, external drive or a pen drive

<+>Please don't run any other scans, download, install or uninstall any programs while I'm working with you.

<+>The removal of malware isn't instantaneous, please be patient.

<+>When we are done, I'll give to instructions on how to cleanup all the tools and logs

<+>Please stick with me until I give you the "all clear" and Please don't waste my time by leaving before that.

------->Your topic will be closed if you haven't replied within 3 days!<--------

If I don't respond within 24 hours, please send me a PM

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Could you please link me to a site you know is safe to download the programs as i don't like downloading from sites i don't know.

 

Thank you

 

Debbie

Those are all good sites from the author of the programs

-----------------------------------------

Logs can be located by clicking on the History button. You can double click a log and choose to export in either text or xml file formats. In most cases you can simply click on the Copy to Clipboard button when the log is opened and then paste it back to a reply here on the forum if looking for help or someone requested you to post the log. Please do not post xml log files on the forum unless requested by a helper or Staff member. The logs are also stored in the following location by default for Vista/Win7/8 unless you move the path. C:\ProgramData\Malwarebytes\Malwarebytes Anti-Malware\Logs The path for Windows XP is: C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes Anti-Malware\Logs

MrC

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  • 3 weeks later...
  • Root Admin

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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