Staffie Posted June 25, 2014 ID:846118 Share Posted June 25, 2014 I can't get rid of pup.Optional.Superfish every time I scan there's two of them and after i remove them they go but return again within a couple of days. A apart from it being a potentially unwanted program i've no idea what it is, where it is, how i got it. Can you help remove it for good please. Below is scan results after a full scan and the removal of the two pups. Thank youDebbie Malwarebytes Anti-Malware 1.75.0.1300www.malwarebytes.org Database version: v2014.06.25.11 Windows 8 x64 NTFSInternet Explorer 11.0.9600.17126Staffiez :: STAFFIEZ [administrator] 25/06/2014 14:58:42mbam-log-2014-06-25 (14-58-42).txt Scan type: Full scan (C:\|D:\|)Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUMScan options disabled: P2PObjects scanned: 455027Time elapsed: 1 hour(s), 11 minute(s), 30 second(s) Memory Processes Detected: 0(No malicious items detected) Memory Modules Detected: 0(No malicious items detected) Registry Keys Detected: 0(No malicious items detected) Registry Values Detected: 0(No malicious items detected) Registry Data Items Detected: 0(No malicious items detected) Folders Detected: 0(No malicious items detected) Files Detected: 2C:\Users\Staffiez\AppData\Local\Google\Chrome\User Data\Default\Local Storage\http_www.superfish.com_0.localstorage (PUP.Optional.Superfish.A) -> Quarantined and deleted successfully.C:\Users\Staffiez\AppData\Local\Google\Chrome\User Data\Default\Local Storage\http_www.superfish.com_0.localstorage-journal (PUP.Optional.Superfish.A) -> Quarantined and deleted successfully. (end) Link to post Share on other sites More sharing options...
MrCharlie Posted June 25, 2014 ID:846154 Share Posted June 25, 2014 Welcome to the forum. General P2P/Piracy Warning: 1. If you're using Peer 2 Peer software such uTorrent, BitTorrent or similar you must either fully uninstall it or completely disable it from running while being assisted here. 2. If you have illegal/cracked software, cracks, keygens, custom (Adobe) host file, etc. on the system, please remove or uninstall them now and read the policy on Piracy. Failure to remove such software will result in your topic being closed and no further assistance being provided. <====><====><====><====><====><====><====><====> Please run a Quick Scan with Malwarebytes (if possible) For Malwarebytes ver: 1.75 Open up Malwarebytes > Settings Tab > Scanner Settings > Under action for PUP > Select: Show in Results List and Check for removal. Please Update and run a Quick Scan with Malwarebytes Anti-Malware, post the report. Make sure that everything is checked, and click Remove Selected. For Malwarebytes 2.0, please run a Threat Scan Click on Settings > Detection and Protection > Non-Malware Protection > PUP (Potentially Unwanted Program) detections > Make sure it's set to Treat detections as malware Same for PUM (Potentially Unwanted Modifications) Quarantine all that's found Post the log Then...... Please download Farbar Recovery Scan Tool (FRST) and save it to a folder. (use correct version for your system.....Which system am I using?) FRST <----for 32 bit systems FRST64 <----for 64 bit systemsDouble-click to run it. When the tool opens click Yes to disclaimer.Press Scan button. (make sure the Addition box is checked)It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.If the logs are large, you can attach them: To attach a log: Bottom right corner of this page. New window that comes up. Last................ Please download and run RogueKiller 32 bit to your desktop. RogueKiller<---use this one for 64 bit systems Which system am I using? Quit all running programs. For Windows XP, double-click to start. For Vista or Windows 7-8, do a right-click on the program, select Run as Administrator to start, & when prompted Allow to run. Click Scan to scan the system. When the scan completes > Close out the program > Don't Fix anything! Don't run any other options, they're not all bad!!!!!!! Post back the report which should be located on your desktop. (please don't put logs in code or quotes and use the default font) Note: Please read all of my instructions completely including these. Make sure system restore is turned on and running. Create a new restore point Make sure you're subscribed to this topic: Click on the Follow This Topic Button (at the top right of this page), make sure that the Receive notification box is checked and that it is set to Instantly Removing malware can be unpredictable...unlikely but things can go very wrong! Backup any files that cannot be replaced. You can copy them to a CD/DVD, external drive or a pen drive <+>Please don't run any other scans, download, install or uninstall any programs while I'm working with you. <+>The removal of malware isn't instantaneous, please be patient. <+>When we are done, I'll give to instructions on how to cleanup all the tools and logs <+>Please stick with me until I give you the "all clear" and Please don't waste my time by leaving before that.------->Your topic will be closed if you haven't replied within 3 days!<-------- If I don't respond within 24 hours, please send me a PM Link to post Share on other sites More sharing options...
Staffie Posted June 28, 2014 Author ID:847084 Share Posted June 28, 2014 Could you please link me to a site you know is safe to download the programs as i don't like downloading from sites i don't know. Thank you Debbie Link to post Share on other sites More sharing options...
Staffie Posted June 28, 2014 Author ID:847092 Share Posted June 28, 2014 I had to reboot and it hasn't given me a report log. This is the 1st time i have used the 2.0 version. Is there a copy I could find or do i need to rescan? Link to post Share on other sites More sharing options...
MrCharlie Posted June 28, 2014 ID:847109 Share Posted June 28, 2014 Could you please link me to a site you know is safe to download the programs as i don't like downloading from sites i don't know. Thank you Debbie Those are all good sites from the author of the programs ----------------------------------------- Logs can be located by clicking on the History button. You can double click a log and choose to export in either text or xml file formats. In most cases you can simply click on the Copy to Clipboard button when the log is opened and then paste it back to a reply here on the forum if looking for help or someone requested you to post the log. Please do not post xml log files on the forum unless requested by a helper or Staff member. The logs are also stored in the following location by default for Vista/Win7/8 unless you move the path. C:\ProgramData\Malwarebytes\Malwarebytes Anti-Malware\Logs The path for Windows XP is: C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes Anti-Malware\Logs MrC Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted July 13, 2014 Root Admin ID:852437 Share Posted July 13, 2014 Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread. Thanks! Link to post Share on other sites More sharing options...
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