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Might be infected. Slow startup and two instances of csrss.exe

smurfcakes
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smurfcakes

smurfcakes

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Hi, just signed up to get some assistance. My pc has been starting up very slowly recently. I was looking in my system processes and found two instances of csrss.exe running and they are nearly identical with the only difference being the Memory Usage. I'll attach the FRST logs. I just want my computer to start up the way it used to T.TAddition.txtFRST.txt

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MrCharlie

MrCharlie

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Welcome to the forum.

General P2P/Piracy Warning:

 

1. If you're using Peer 2 Peer software such uTorrent, BitTorrent or similar you must either fully uninstall it or completely disable it from running while being assisted here.

2. If you have illegal/cracked software (MS Office, Adobe Products), cracks, keygens, custom (Adobe) host file, etc. on the system, please remove or uninstall them now and read the policy on Piracy.

Failure to remove such software will result in your topic being closed and no further assistance being provided.

Please run a Quick Scan with Malwarebytes

For Malwarebytes ver: 1.75

Open up Malwarebytes > Settings Tab > Scanner Settings > Under action for PUP > Select: Show in Results List and Check for removal.

Please Update and run a Quick Scan with Malwarebytes Anti-Malware, post the report.

Make sure that everything is checked, and click Remove Selected.

For Malwarebytes 2.0, please run a Threat Scan

Click on Settings > Detection and Protection > Non-Malware Protection > PUP (Potentially Unwanted Program) detections > Make sure it's set to Treat detections as malware

Same for PUM (Potentially Unwanted Modifications)

Quarantine all that's found

Then.......

Please download and run RogueKiller 32 bit to your desktop.

RogueKiller<---use this one for 64 bit systems

Which system am I using?

Quit all running programs.

For Windows XP, double-click to start.

For Vista or Windows 7-8, do a right-click on the program, select Run as Administrator to start, & when prompted Allow to run.

Click Scan to scan the system.

When the scan completes > Close out the program > Don't Fix anything!

Don't run any other options, they're not all bad!!!!!!!

Post back the report which should be located on your desktop.

(please don't put logs in code or quotes and use the default font)

MrC

Note:

Please read all of my instructions completely including these.

Make sure system restore is turned on and running. Create a new restore point

Make sure you're subscribed to this topic: Click on the Follow This Topic Button (at the top right of this page), make sure that the Receive notification box is checked and that it is set to Instantly

Removing malware can be unpredictable...unlikely but things can go very wrong! Backup any files that cannot be replaced. You can copy them to a CD/DVD, external drive or a pen drive

<+>Please don't run any other scans, download, install or uninstall any programs while I'm working with you.

<+>The removal of malware isn't instantaneous, please be patient.

<+>When we are done, I'll give to instructions on how to cleanup all the tools and logs

<+>Please stick with me until I give you the "all clear" and Please don't waste my time by leaving before that.

------->Your topic will be closed if you haven't replied within 3 days!<--------

If I don't respond within 24 hours, please send me a PM

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smurfcakes

smurfcakes

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Thank you for helping me out MrCharlie.

 

My first post logs are out of date due to a system restore that was done, I'll attach the new files.

 

The Malwarebytes threat scan is as follows. Would you still like me to scan with RogueKiller?

 

Malwarebytes Anti-Malware
www.malwarebytes.org
 
Scan Date: 7/8/2014
Scan Time: 11:41:46 AM
Logfile: 
Administrator: No
 
Version: 2.00.2.1012
Malware Database: v2014.07.08.06
Rootkit Database: v2014.07.07.01
License: Free
Malware Protection: Disabled
Malicious Website Protection: Disabled
Self-protection: Disabled
 
OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: Billy
 
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 367508
Time Elapsed: 7 min, 31 sec
 
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled
 
Processes: 0
(No malicious items detected)
 
Modules: 0
(No malicious items detected)
 
Registry Keys: 0
(No malicious items detected)
 
Registry Values: 0
(No malicious items detected)
 
Registry Data: 0
(No malicious items detected)
 
Folders: 0
(No malicious items detected)
 
Files: 0
(No malicious items detected)
 
Physical Sectors: 0
(No malicious items detected)
 
 
(end)

Addition.txt

FRST.txt

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MrCharlie

MrCharlie

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OK, lets run some scans:

Make sure you have created a restore point and.....

bwebb7v.jpgDownload Delfix from Here and save it to your desktop.

  • Place a check mark in front of .......
  • Create registry backup <---only!
  • [color-red]Uncheck the rest!
  • Click the Run button.

    Close the tool out when it's done....we'll use it later.

    --------------------------------------------

    Please read the directions carefully so you don't end up deleting something that is good!!

    If in doubt about an entry....please ask or choose Skip!!!!

    Don't Delete anything unless instructed to!

    If you get the warning about a file UnsignedFile.Multi.Generic or LockedFile.Multi.Generic please choose

    Skip and click on Continue

    If a suspicious object is detected, the default action will be Skip, click on Continue

    Please note that TDSSKiller can be run in safe mode if needed.

    Please download the latest version of TDSSKiller from HERE and save it to your Desktop.

    • Doubleclick on TDSSKiller.exe to run the application, then click on Change parameters. (Leave the KSN box checked)

      tds2.jpg

    • Put a checkmark beside loaded modules.

      13040712472913819.png

    • A reboot will be needed to apply the changes. Do it.
    • TDSSKiller will launch automatically after the reboot. Also your computer may seem very slow and unusable. This is normal. Give it enough time to load your background programs.
    • Then click on Change parameters in TDSSKiller.
    • Check all boxes then click OK.

      clip.jpg

    • Click the Start Scan button.

      19695967.jpg

    • The scan should take no longer than 2 minutes.
    • If a suspicious object is detected, the default action will be Skip, click on Continue.

      67776163.jpg

      Any entries like this: \Device\Harddisk0\DR0 ( TDSS File System ) - please choose Skip.

      If in doubt about an entry....please ask or choose Skip

    • If malicious objects are found, they will show in the Scan results - Select action for found objects and offer three options.

      Ensure Cure (default) is selected, then click Continue > Reboot now to finish the cleaning process.

      62117367.jpg

      Note: If Cure is not available, please choose Skip instead, do not choose Delete unless instructed.

    • A report will be created in your root directory, (usually C:\ folder) in the form of "TDSSKiller.[Version]_[Date]_[Time]_log.txt". Please copy and paste the contents of that file here. There may be 3 logs > so post or attach all of them.
    • Sometimes these logs can be very large, in that case please attach it or zip it up and attach it.

    Here's a summary of what to do if you would like to print it out:

    If in doubt about an entry....please ask or choose Skip

    Don't Delete anything unless instructed to!

    If a suspicious object is detected, the default action will be Skip, click on Continue

    If you get the warning about a file UnsignedFile.Multi.Generic or LockedFile.Multi.Generic please choose

    Skip and click on Continue

    Any entries like this: \Device\Harddisk0\DR0 ( TDSS File System ) - please choose Skip.

    If malicious objects are found, they will show in the Scan results and offer three (3) options.

    Ensure Cure is selected, then click Continue => Reboot now to finish the cleaning process.

    Note: If Cure is not available, please choose Skip instead, do not choose Delete unless instructed.

    ~~~~~~~~~~~~~~~~~~~~

    You can attach the logs if they're too long:

    Bottom right corner of this page.

    reply1.jpg

    New window that comes up.

    replyer1.jpg

    Then...........

    Please download and run ComboFix.

    The most important things to remember when running it is to disable all your malware programs and run Combofix from your desktop.

    Please visit this webpage for download links, and instructions for running ComboFix

    http://www.bleepingcomputer.com/combofix/how-to-use-combofix

    http://www.bleepingcomputer.com/download/combofix/dl/12/ <---ComboFix direct download

    Please make sure you click download buttons that look similar to this, not "sponsored ad links":

    bleep-crop.jpg

    Ensure you have disabled all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

    Information on disabling your malware programs can be found Here.

    Make sure you run ComboFix from your desktop.

    Give it at least 30-45 minutes to finish if needed.

    Please include the C:\ComboFix.txt in your next reply for further review.

    ---------->NOTE<----------

    If you get the message Illegal operation attempted on registry key that has been marked for deletion after you run ComboFix....please reboot the computer, this should resolve the problem. You may have to do this several times if needed.

    MrC

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MrCharlie

MrCharlie

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Please download AdwCleaner from HERE or HERE to your desktop.

  • Double click on AdwCleaner.exe to run the tool.
    Vista/Windows 7/8 users right-click and select Run As Administrator
  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • When it's done you'll see: Pending: Please uncheck elements you don't want removed.
  • Now click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
  • Look over the log especially under Files/Folders for any program you want to save.
  • If there's a program you may want to save, just uncheck it from AdwCleaner.
  • If you're not sure, post the log for review. (all items found are either adware/spyware/foistware)
  • If you're ready to clean it all up.....click the Clean button.
  • After rebooting, a logfile report (AdwCleaner[s0].txt) will open automatically.
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of that logfile will also be saved in the C:\AdwCleaner folder.
  • Items that are deleted are moved to the Quarantine Folder: C:\AdwCleaner\Quarantine
  • To restore an item that has been deleted:
  • Go to Tools > Quarantine Manager > check what you want restored > now click on Restore.

Next..................

thisisujrt.gif Please download Junkware Removal Tool to your desktop.

  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.

MrC

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smurfcakes

smurfcakes

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Thank you very much for helping me MrC

 

# AdwCleaner v3.215 - Report created 08/07/2014 at 20:22:29
# Updated 09/07/2014 by Xplode
# Operating System : Windows 7 Home Premium Service Pack 1 (64 bits)
# Username : Billy - MASTERCOMPUTER
# Running from : C:\Users\Billy\Desktop\AdwCleaner.exe
# Option : Clean
 
***** [ Services ] *****
 
 
***** [ Files / Folders ] *****
 
 
***** [ Shortcuts ] *****
 
 
***** [ Registry ] *****
 
 
***** [ Browsers ] *****
 
-\\ Internet Explorer v11.0.9600.17126
 
 
-\\ Google Chrome v35.0.1916.153
 
[ File : C:\Users\Billy\AppData\Local\Google\Chrome\User Data\Default\preferences ]
 
 
*************************
 
AdwCleaner[R0].txt - [767 octets] - [07/07/2014 22:26:49]
AdwCleaner[R1].txt - [885 octets] - [08/07/2014 20:20:55]
AdwCleaner[s0].txt - [827 octets] - [07/07/2014 22:27:48]
AdwCleaner[s1].txt - [807 octets] - [08/07/2014 20:22:29]
 
########## EOF - C:\AdwCleaner\AdwCleaner[s1].txt - [866 octets] ##########
 
JRT file
 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 6.1.4 (04.06.2014:1)
OS: Windows 7 Home Premium x64
Ran by Billy on Tue 07/08/2014 at 20:30:40.00
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 
 
 
 
~~~ Services
 
 
 
~~~ Registry Values
 
 
 
~~~ Registry Keys
 
 
 
~~~ Files
 
 
 
~~~ Folders
 
Failed to delete: [Folder] "C:\Program Files (x86)\coupons"
 
 
 
~~~ Event Viewer Logs were cleared
 
 
 
 
 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Tue 07/08/2014 at 20:35:39.79
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 
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MrCharlie

MrCharlie

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Clean out temp files:

Download TFC from here and save it to your desktop.
http://oldtimer.geekstogo.com/TFC.exe
http://www.bleepingcomputer.com/download/tfc/dl/92/
Close any open programs and Internet browsers.
Double click TFC.exe to run it on XP (for Vista and Windows 7 right click and choose "Run as administrator") and once it opens click on the Start button on the lower left of the program to allow it to begin cleaning.
Please be patient as clearing out temp files may take a while.
Once it completes you may be prompted to restart your computer, please do so.
Once it's finished you may delete TFC.exe from your desktop or save it for later use for the cleaning of temporary files.

------------------------------------------------------

Download and run Panda Cloud Cleaner:
http://www.pandasecurity.com/usa/homeusers/support/card?id=1674


MrC

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smurfcakes

smurfcakes

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Used the panda cloud cleaner, it came up with a few things. 2 suspicious files I skipped(they weren't checked by default) 

 

I believe this is the log 

 

Broken Link. FILE: File not found:C:\PROGRAM FILES (X86)\COMMON FILES\ADOBE\OOBE\PDAPP\UWA\UPDATERSTARTUPUTILITY.EXE "-MODE=SCHEDULED" to be deleted.
 
Broken Link. TASK: Task\[AdobeAAMUpdater-1.0-BadAss-Billy]. Task to be deleted.
 
Broken Link. FILE: File not found:RMDIR to be deleted.
 
Broken Link. REGKEY: HKUS\S-1-5-18\SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnce[spUninstallDeleteDir]. Value: SpUninstallDeleteDir To be deleted.
 
Broken Link. REGKEY: HKUS\.DEFAULT\SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnce[spUninstallDeleteDir]. Value: SpUninstallDeleteDir To be deleted.
 
Broken Link. REGKEY: HKUS\S-1-5-18\SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnce[spUninstallDeleteDir]. Value: SpUninstallDeleteDir To be deleted.
 
Broken Link. REGKEY: HKUS\.DEFAULT\SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnce[spUninstallDeleteDir]. Value: SpUninstallDeleteDir To be deleted.
 
. FILE: C:\WINDOWS\TEMP\CPNPRT2X64.CID to be deleted.
 
Malware. REGKEY: HKLM\SOFTWARE\CLIENTS\STARTMENUINTERNET\IEXPLORE.EXE\SHELL\OPEN\COMMAND. Value: (null) To be changed to: C:\Program Files\Internet Explorer\IEXPLORE.EXE.
 
Suspicious Policy. POLICY: HKCU\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\EXPLORER\ADVANCED[sHOWSUPERHIDDEN] to be changed to: 0
 
Suspicious Policy. POLICY: HKCU\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\EXPLORER\ADVANCED[sHOWSUPERHIDDEN] to be changed to: 0
 
Malware. REGKEY: HKLM\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\POLICIES\SYSTEM[DISABLEREGISTRYTOOLS]. Value: DISABLEREGISTRYTOOLS To be deleted.
 
Malware. REGKEY: HKCU\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\POLICIES\SYSTEM[DISABLEREGISTRYTOOLS]. Value: DISABLEREGISTRYTOOLS To be deleted.
 
Malware. REGKEY: HKCU\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\POLICIES\SYSTEM[DISABLETASKMGR]. Value: DISABLETASKMGR To be deleted.
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smurfcakes

smurfcakes

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Rescanned and checked everything for deletion. I believe this is the log

 

Broken Link. FILE: File not found:RMDIR to be deleted.
 
Broken Link. REGKEY: HKUS\S-1-5-18\SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnce[spUninstallDeleteDir]. Value: SpUninstallDeleteDir To be deleted.
 
Broken Link. REGKEY: HKUS\.DEFAULT\SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnce[spUninstallDeleteDir]. Value: SpUninstallDeleteDir To be deleted.
 
Broken Link. REGKEY: HKUS\S-1-5-18\SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnce[spUninstallDeleteDir]. Value: SpUninstallDeleteDir To be deleted.
 
Broken Link. REGKEY: HKUS\.DEFAULT\SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnce[spUninstallDeleteDir]. Value: SpUninstallDeleteDir To be deleted.
 
. FILE: C:\WINDOWS\TEMP\CPNPRT2X64.CID to be deleted.
 
Suspicious Policy. POLICY: HKCU\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\EXPLORER\ADVANCED[sHOWSUPERHIDDEN] to be changed to: 0
 
Suspicious Policy. POLICY: HKCU\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\EXPLORER\ADVANCED[sHOWSUPERHIDDEN] to be changed to: 0
 
Malware. REGKEY: HKCU\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\POLICIES\SYSTEM[DISABLEREGISTRYTOOLS]. Value: DISABLEREGISTRYTOOLS To be deleted.
 
Malware. REGKEY: HKCU\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\POLICIES\SYSTEM[DISABLETASKMGR]. Value: DISABLETASKMGR To be deleted.
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smurfcakes

smurfcakes

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I cleaned all the temp files with CCLeaner and my system does seem to be starting up and shutting down at a faster rate. 

 

I do have a concern though, when I open my processes tab in task manager and show processes from all users, two dllhost.exe appear for about 3 seconds and then vanish. The process descriptions are COM Surrogate.

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smurfcakes

smurfcakes

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Norton scan comes up clean

Scan Statistics:
  Scan Start:
   Local: 7/10/2014 11:40 AM
   UTC: 7/10/2014 3:40 PM
  Scan Time: 134 seconds
  Scan Targets: Commonly infected areas
  Counts:
   Total items scanned: 5,430
   - Files & Directories: 2,784
   - Registry Entries: 657
   - Processes & Start-up Items: 1,406
   - Network & Browser Items: 576
   - Other: 4
   - Trusted Files: 587
   - Skipped Files: 0
 
   Total security risks detected: 0
   Total items resolved: 0
   Total items that require attention: 0
 
Resolved Threats:
No risks have been resolved
 
Unresolved Threats:
No unresolved risks
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MrCharlie

MrCharlie

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Good......

Lets check your computers security before you go and we have a little cleanup to do also:

Download Security Check by screen317 from HERE or HERE.

  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • If you get Unsupported operating system. Aborting now, just reboot and try again.
  • A Notepad document should open automatically called checkup.txt.
  • Please Post the contents of that document.
  • Do Not Attach It!!!
MrC
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