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Can't remove a file from my Desktop + Just a checkup


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  • Root Admin

Hello and :welcome:

Please read the following and post back the logs when ready and we'll see about getting you cleaned up.

General P2P/Piracy Warning:
 
 

 
If you're using
Peer 2 Peer
software such as
uTorrent, BitTorrent
or similar you must either fully uninstall them or completely disable them from running while being assisted here.

Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.

If you have
illegal/cracked software, cracks, keygens etc
. on the system, please remove or uninstall them now and read the policy on
Piracy
.



 
Before we proceed further, please read all of the following instructions carefully.
If there is anything that you do not understand kindly ask before proceeding.
If needed please print out these instructions.
  • Please do not post logs using CODE, QUOTE, or FONT tags. Just paste them as direct text.
  • If the log is too large then you can use attachments by clicking on the More Reply Options button.
  • Please enable your system to show hidden files: How to see hidden files in Windows
  • Make sure you're subscribed to this topic:
    • Click on the Follow This Topic Button (at the top right of this page), make sure that the Receive notification box is checked and that it is set to Instantly

    [*]Removing malware can be unpredictable...It is unlikely but things can go very wrong! Please make sure you Backup all files that cannot be replaced if something were to happen. You can copy them to a CD/DVD, external drive or a pen drive [*]Please don't run any other scans, download, install or uninstall any programs unless requested by me while I'm working with you. [*]The removal of malware is not instantaneous, please be patient. Often we are also on a different Time Zone. [*]Perform everything in the correct order. Sometimes one step requires the previous one. [*]If you have any problems while following my instructions, Stop there and tell me the exact nature of the issue. [*]You can check here if you're not sure if your computer is 32-bit or 64-bit [*]Please disable your antivirus while running any requested scanners so that they do not interfere with the scanners. [*]When we are done, I'll give you instructions on how to cleanup all the tools and logs [*]Please stick with me until I give you the "all clear" and Please don't waste my time by leaving before that. [*]Your topic will be closed if you haven't replied within 3 days [*](If I have not responded within 24 hours, please send me a Private Message as a reminder)


 
STEP 0
RKill is a program that was developed at BleepingComputer.com that attempts to terminate known malware processes
so that your normal security software can then run and clean your computer of infections.
When RKill runs it will kill malware processes and then removes incorrect executable associations and fixes policies
that stop us from using certain tools. When finished it will display a log file that shows the processes that were
terminated while the program was running.

As RKill only terminates a program's running process, and does not delete any files, after running it you should not reboot
your computer as any malware processes that are configured to start automatically will just be started again.
Instead, after running RKill you should immediately scan your computer using the requested scans I've included.

Please download Rkill by Grinler from one of the links below and save it to your desktop.
 


Link 2

  • On Windows XP double-click on the Rkill desktop icon to run the tool.
  • On Windows Vista/Windows 7 or 8, right-click on the Rkill desktop icon and select Run As Administrator
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
  • If the tool does not run from any of the links provided, please let me know.
  • Do not reboot the computer, you will need to run the application again.

STEP 01
Backup the Registry:
Modifying the Registry can create unforeseen problems, so it always wise to create a backup before doing so.
  • Please download ERUNT from one of the following links: Link1 | Link2 | Link3
  • ERUNT (Emergency Recovery Utility NT) is a free program that allows you to keep a complete backup of your registry and restore it when needed.
  • Double click on erunt-setup.exe to Install ERUNT by following the prompts.
  • NOTE: Do not choose to allow ERUNT to add an Entry to the Startup folder. Click NO.
  • Start ERUNT either by double clicking on the desktop icon or choosing to start the program at the end of the setup process.
  • Choose a location for the backup.
    • Note: the default location is C:\Windows\ERDNT which is acceptable.

    [*]Make sure that at least the first two check boxes are selected. [*]Click on OK [*]Then click on YES to create the folder. [*]Note: if it is necessary to restore the registry, open the backup folder and start ERDNT.exe


STEP 02
Please run a Threat Scan with MBAM.  If you're unable to run or complete the scan as shown below please see the following:  MBAM Clean Removal Process 2x
When reinstalling the program please try the latest version.

Right click and choose "Run as administrator" to open Malwarebytes Anti-Malware and from the Dashboard please Check for Updates by clicking the Update Now... link
Open up Malwarebytes > Settings > Detection and Protection > Enable Scan for rootkit and Under Non Malware Protection set both PUP and PUM to Treat detections as malware.
Click on the SCAN button and run a Threat Scan with Malwarebytes Anti-Malware by clicking the Scan Now>> button.
Once completed please click on the History > Application Logs and find your scan log and open it and then click on the "copy to clipboard" button and post back the results on your next reply.
 
 
STEP 03
Please download RogueKiller and save it to your desktop.

You can check here if you're not sure if your computer is 32-bit or 64-bit

  • RogueKiller 32-bit | RogueKiller 64-bit
  • Quit all running programs.
  • For Windows XP, double-click to start.
  • For Vista,Windows 7/8, Right-click on the program and select Run as Administrator to start and when prompted allow it to run.
  • Read and accept the EULA (End User Licene Agreement)
  • Click Scan to scan the system.
  • When the scan completes Close the program > Don't Fix anything!
  • Don't run any other options, they're not all bad!!
  • Post back the report which should be located on your desktop.


Thank you
 

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  • Root Admin

Please go ahead and run through the following steps and post back the logs when ready.
 
STEP 04
Please download Junkware Removal Tool to your desktop.

  • Shutdown your antivirus to avoid any conflicts.
  • Right click over JRT.exe and select Run as administrator on Windows Vista or Windows 7, double-click on XP.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next reply message
  • When completed make sure to re-enable your antivirus


STEP 05
Lets clean out any adware now: (this will require a reboot so save all your work)

Please download AdwCleaner by Xplode and save to your Desktop.

  • Double click on AdwCleaner.exe to run the tool.
    Vista/Windows 7/8 users right-click and select Run As Administrator
  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • When it's done you'll see: Pending: Please uncheck elements you don't want removed.
  • Now click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
  • Look over the log especially under Files/Folders for any program you want to save.
  • If there's a program you may want to save, just uncheck it from AdwCleaner.
  • If you're not sure, post the log for review. (all items found are adware/spyware/foistware)
  • If you're ready to clean it all up.....click the Clean button.
  • After rebooting, a logfile report (AdwCleaner[s0].txt) will open automatically.
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of that logfile will also be saved in the C:\AdwCleaner folder.
  • Items that are deleted are moved to the Quarantine Folder: C:\AdwCleaner\Quarantine
  • To restore an item that has been deleted:
  • Go to Tools > Quarantine Manager > check what you want restored > now click on Restore.


STEP 06
Please open Malwarebytes Anti-Malware and from the Dashboard please Check for Updates by clicking the Update Now... link
Open up Malwarebytes > Settings > Detection and Protection > Enable Scan for rootkits, Under Non Malware Protection set both PUP and PUM to Treat detections as malware.
Click on the SCAN button and run a Threat Scan with Malwarebytes Anti-Malware by clicking the Scan Now>> button.
Once completed please click on the History > Application Logs and find your scan log and open it and then click on the "copy to clipboard" button and post back the results on your next reply.


STEP 07
button_eos.gif

Please go here to run the online antivirus scannner from ESET.

  • Turn off the real time scanner of any existing antivirus program while performing the online scan
  • Tick the box next to YES, I accept the Terms of Use.
  • Click Start
  • When asked, allow the activex control to install
  • Click Start
  • Make sure that the option Remove found threats is unticked
  • Click on Advanced Settings and ensure these options are ticked:
    • Scan for potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth Technology


    [*]Click Scan [*]Wait for the scan to finish [*]If any threats were found, click the 'List of found threats' , then click Export to text file.... [*]Save it to your desktop, then please copy and paste that log as a reply to this topic.


STEP 08
Please download the Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatibale with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

  • Double-click to run it. When the tool opens click Yes to disclaimer.
  • Press the Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
  • The first time the tool is run, it also makes another log (Addition.txt). Please attach it to your reply as well.

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  • Root Admin

Please create an mbam-check log:

  • Download mbam-check.exe from here and save it to your desktop
  • Double-click on mbam-check.exe to run it, it should then open a log file
  • Please do not copy and paste the entire contents of the log into your next post, instead please attach the log CheckResults.txt file which should now be located on your desktop to your next post


 

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I don' get an error message. I click delete or Shift + delete, and my computer freezes... 

 

The name of the file is: PLEASE F****** WORK_Master.wav 

The start marks being the f word. It's on my desktop.

 

Isn't there a way of using OTL to remove the file by shutting down other services?

Also, explorer.exe freezes at times when I'm copying/pasting/removing or just browsing files on my computer.

The thumbnails take forever to load.

 

Thanks so much for your help..

Edited by AdvancedSetup
Removed word
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  • Root Admin

Please download the correct version of SystemLook for your computer and save it to your desktop.
You can check here if you're not sure if your computer is 32-bit or 64-bit

SystemLook 32-bit x86 | or | SystemLook 64-bit x64

  • If using Windows XP just double click on SystemLook.exe to run it.
  • For all other versions of Windows, right click over SystemLook.exe or SystemLook_x64.exe and choose Run as administrator to run it
  • Copy the contents of the following code box into the main text field - including the colon characters.
    :filefind*PLEASE*.wav
  • Click the Look button to start the scan
  • When finished, a notepad window will open with the results of the scan. Please post this log in your next reply.
  • Note: The log can also be found on your Desktop named SystemLook.txt
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Here is what the log generated:

 

 

 

SystemLook 30.07.11 by jpshortstuff
Log created at 12:15 on 09/07/2014 by NeoX12
Administrator - Elevation successful
 
========== filefind ==========
 
Searching for "*PLEASE*.wav"
C:\Users\NeoX12\Desktop\PLEASE censoredING WORK_Master.wav --a---- 55520356 bytes [20:28 16/06/2014] [20:30 16/06/2014] 138FAFBA326EDBD16FCF1F104464B6ED
 
-= EOF =-
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And one more thing. My browser keeps redirecting me to my-online-search and bing, when I clearly specified it not to take me anywhere other than google.ca

 

Is there a fix for that? I need all my history/bookmarks/synced pages intact.

 

Thanks

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  • Root Admin

The computer is infected, keeping synced history or similar synced operations is almost certainly going to be damaged in any clean up routine as it should be because often synced data is the reason infections return as they're stored on the Internet on some Cloud service in an infected state. Removing and disabling the your Google, Firefox sync should be done. Then clean the computer and once it's clean then start a NEW sync to upload to the server.

 

 

Please download the attached fixlist.txt file and save it to the Desktop.
NOTE. It's important that both files, FRST or FRST64 and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system.

Run FRST or FRST64 and press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Desktop (Fixlog.txt). Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.
 

fixlist.txt

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  • Root Admin

We're not quite done yet so don't jump the gun and remove stuff. We'll do that when we're finished.

 

Please restart your computer and then run the following.

 

 

Please download MiniToolBox save it to your desktop and run it.

Checkmark the following check-boxes:

  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices
  • List Users, Partitions and Memory size.
  • List Minidump Files


Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.

Note: When using Reset FF Proxy Settings option Firefox should be closed.
 

 

 

Then run a NEW FRST scan and make sure you put a check mark in the ADDITIONS.TXT check box and post back all 3 new logs.

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  • Root Admin

Well using BitTorrent is often a big lag on a computer. Not to mention an increased threat level for infections from untrusted other computers.

 

Error: (07/11/2014 01:38:59 AM) (Source: Bonjour Service) (EventID: 100) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

 

 

It also shows your Bluetooth driver crashed recently

 

Error: (07/11/2014 00:01:54 PM) (Source: Application Error) (User: )
Description: Faulting application name: BlueSoleilCS.exe, version: 9.0.723.0, time stamp: 0x5062b290

 

 

I'd reinstall iTunes which will probably fix the Bonjour issue

The Bluetooth may have been a fluke or you may need to reinstall but both of those issues are not related to malware which is what this forum is dedicated to for finding and removing. Damage or mis-configured software need to be addressed in a General PC forum.

 

How is the computer running now?

Are there still any signs of an infection?

 

Please download Security Check by screen317 from HERE or HERE.

  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • If you get Unsupported operating system. Aborting now, just reboot and try again.
  • A Notepad document should open automatically called checkup.txt.
  • Please Post the contents of that document.
  • Do Not Attach It!!!


 

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 Results of screen317's Security Check version 0.99.85  

   x64 (UAC is enabled)  

 Internet Explorer 10 Out of date! 

``````````````Antivirus/Firewall Check:`````````````` 

 Windows Firewall Enabled!  

Windows Defender   

 WMI entry may not exist for antivirus; attempting automatic update. 

`````````Anti-malware/Other Utilities Check:````````` 

 Google Chrome 35.0.1916.153  

````````Process Check: objlist.exe by Laurent````````  

`````````````````System Health check````````````````` 

 Total Fragmentation on Drive C:  % 

````````````````````End of Log`````````````````````` 

 

 

And yes my bluetooth drivers never work. System gives me a BSOD when I try to connect using Bluetooth.

I will go and uninstall iTunes then. Anything else I need to keep an eye on? 

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