Your system is not fully protected.

[kybunnies]

Okay this morning I had a popup from Malware telling me my system was not fully protected.  I click on the popup and see what is in the image below

 

 

 

I click on the Fix Now button and nothing happens.  I went to settings and saw this

 

 

 

 

 

So I put the little dot in Enabled.  After going back to the dashboard I still see what is in the first image.  I have restarted my computer and tried again.  Nothing changed. 

 

So what have I done wrong?

[kybunnies]

Sorry I submitted that before I was ready

 

I have Windows 7 Professional on an Acer Aspire 5733

 

Intel ® Core i3 CPU M 370 @ 2.40 GHz
4.00 GB (RAM)
64-bit Operating System
 

Internet is satellite (if that makes a difference)

 

Ran the full scan and did not find anything on my computer.

Ran MS Security Essentials - did not find anything

 

When asking questions please take into considertation that I am NOT tech savvy. 

[Maurice Naggar]

Hello,

 

(1)

I would like for you to start the program. Please  check Settings >> About button.

now, click on the My Account icon at the very top bar. Does that show license state as "Licensed" ?


Click the Settings icon >> then Detection and Protection
are the 2 protections on for Malware protection + Malicious website protection ?

Click whichever one is not "ON" **slowly and wait just a bit**. They typically will get going but require some patience.

Then too, sometimes after doing the above, you also need to do a Start >> Logoff >> Shutdown >> Restart.

 

(2)

Malwarebytes Anti-Malware works well and should run alongside antivirus software without conflicts. In some rare instances, exclusions may need to be set for your specific antivirus product to achieve the best possible system performance.
I suggest putting in trust settings in your antivirus, as follows:
Please "put as Trusted" (i.e., put Trust settings) for the following MBAM exe files within your Antivirus Software whitelist :

Note: If using a software firewall besides the built in "Windows Firewall" you'll need to exclude them from it as well

For 32-bit Windows Vista or Windows 7 or Windows XP:

C:\Program Files\Malwarebytes Anti-Malware\mbam.exe
C:\Program Files\Malwarebytes Anti-Malware\mbamdor.exe
C:\Program Files\Malwarebytes Anti-Malware\mbampt.exe
C:\Program Files\Malwarebytes Anti-Malware\mbamservice.exe
C:\Program Files\Malwarebytes Anti-Malware\mbamscheduler.exe

For 64 bit versions of Windows Vista or Windows 7 or Windows 8:

C:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exe
C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamdor.exe
C:\Program Files (x86)\Malwarebytes Anti-Malware\mbampt.exe
C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamservice.exe
C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamscheduler.exe

Note: If using a software firewall besides the built in Windows Firewall you'll need to exclude MBAM.EXE and MBAMSERVICE.EXE from it as well

Note: Once that's done, please make sure that if either of those programs has any sort of web filter, that you add the following as a trusted site:
data-cdn.mbamupdates.com

Check your Anti-Virus/Internet-Security application to see if you can add exclusions for specific applications/files to ignore.
You may need to contact their technical support or check their support website for instructions.
You will need to set your Anti-Virus/Internet-Security to ignore/exclude the files I listed above.
 

[kybunnies]

(answer to questions 1) Here is the image for the license.  But (if it makes a difference) I purchased this linces 3-5 years ago. 

 

( removed by moderator)

 

(answer to question 2)

I added the links to the exclude files & locations in MS Security Essentials. 

I only use the firewall that came with Windows.  If I need something different let me know and it will be downloaded. 

 

Sorry I know nothing about a web filter.  I use FireFox and have the "Do Not Track Me" plugin.

[Maurice Naggar]

I removed the screenshot of the license/about screen.  I did not need that. I was just asking for you to look on your own.  I just wanted to insure you activated your License.

 

The "web filter" reference was about whether your "antivirus" program had that.  You have MS Security Essentials so that is not in it.  So no worries on that count.

 

Please do a Threat & Rootkit Scan:
Start the Anti-Malware program.

Click the Settings icon ( on the top bar) > then click **Detection and Protection** subtab, Detection Options, tick the box 'Scan for rootkits'.
Click on the Scan tab, then click on Scan Now >> . If an update is available, click the Update Now button.
A Threat Scan will begin.

With _some infections_, you may see this message box.
'Could not load DDA driver'
Click 'Yes' to this message, to allow the driver to load after a restart.

Allow the computer to restart. Continue with the rest of these instructions.
When the scan is complete, click Apply Actions.
Wait for the prompt to restart the computer to appear, then click on Yes.

After the scan has completed, Click on the **History tab** > Application Logs.
Double click on the scan log which shows the Date and time of the scan just performed.
Click **'Copy to Clipboard'**
Paste the contents of the clipboard into your reply.
 

[kybunnies]

I got to the scan and it checked for updated and I got the following error

 

The Malwarebytes Anti-Malware database is missing or corrupt.
Would you like to download a new copy?

 

This just updated to the new look and everything yesterday (Saturday morning).

[kybunnies]

redownload something (sorry not a techie person).

 

In the process of doing the Threat Scan.

 

Will let you know the results when it is finished.

[kybunnies]

I have attached the threat scan log.  Malwarebytes threat scan log.txt

 

Message said:

Scan completed successfully! No malicious items were detected!

 

When I go back to the dashboard I still see the message:

Your system is not fully protected.

 

When I click on Settings> Detection and Protection

The Malicious Website Protection button is in the Enabled stop. 

 

but before restarting my computer If I minimized Malware the Malicious Website Protection would move to Disabled.

[Maurice Naggar]

You have the current version of the program. And it has the current database.  There is only the 1 mystery as to the setting for "malicious website protection".

 

I'll need more information to locate the source of the issue.
Please only ATTACH the log files I ask for.

 

Download DDS and save it to your desktop from here http://download.bleepingcomputer.com/sUBs/dds.com
or http://download.bleepingcomputer.com/sUBs/dds.scr

Double click dds to run the tool.  

DDS will run in a command prompt window and will take 3 to 4 minutes or so.
Follow and answer the prompts as appropriate.

When done, DDS will open two (2) logs: DDS.txt & Attach.txt
Save both reports to your desktop.
Please attach following logs in your next reply:  **DDS.txt**  +  **Attach.txt**
 

 

And tell me, if your computer has this type of a network card:  VisionTek Bigfoot Killer  or one by Qualcom.

 

[kybunnies]

Tell me how to find this info and I will let you know.

 

And tell me, if your computer has this type of a network card:  VisionTek Bigfoot Killer  or one by Qualcom.

[Maurice Naggar]

If you do not know if you have those, then please disregard and dont let it stop you.

The Visiontek is a special card that some gamers add to there system.

 

NOTE: I am not on the board all the time.  So have patience.   Do the report runs and post those (attach ) in your reply.

[kybunnies]

I know you (or any person willing to help) cannot be on 24/7.  I appreciate any help you (or anyone else) can provide.

 

Sorry not a game person.  That left me years ago.  No one in my house uses my laptop (my bunnies do not count in this since they usually eat a cable once a month).  My son has his Apple stuff and my husband has a tablet.

 

Looking in my Device Manager I see the following (don't know if this will help)

 

*under Network adapters

Atheros AR5B95 Wireless Network Adapter
Broadcom Netlink (TN) Ethernet
Microsoft Virtual WiFi Miniport Adapter

*under Network Infrastructure Devices

Microsoft Wireless Router Module

 

I have attached the files.

 

Attach.txt

DDS.txt

[Maurice Naggar]

Please turn oiff the  Spybot-S&D  Teatimer and keep it turned off.
Start Spybot-S&D, switch to the Advanced mode via the menu bar item "Mode"
then select "Advanced Mode"

On the left hand side, slect "Tools"
Then click on the "Resident" icon in the list
Uncheck "Resident TeaTimer"  and OK any prompts.
Now Logoff & Restart your computer fresh.

 

 

Next:

Save the attached W7SERV.zip file to the Desktop.

Now, close your open windows apps. Navigate ( position to ) the desktop so you can see the saved file.
Next then, un-zip ( extract all ) of W7SERV.zip to the desktop.

Right-click on W7SERV.bat and select Run as Administrator and allow to run.

This should run very quickly in a command-prompt-window then it should restart Windows.
This script is just to get some Windows services set to normal standard default settings.

 

Tell me, How is the Anti-Malware program now?

W7SERV.zip

[kybunnies]

Everything is great.  Thanks a million

 

I was going to wait until next month to get the new product out, but I am going to buy today.  That book I want can wait.  With the support provided by Malware they deserve my money more than Amazon

[Maurice Naggar]

Way cool.