mbam 2 freezes pc on scan, logs inside

[denizb]

Well, I have attached all three logs. After updating to mbam 2, it will just freeze my pc completely upon scanning my system, requiring a reboot.

regards

FRST_22-06-2014_14-14-15.txt

Addition.txt

CheckResults.txt

[1PW]

Hello denizb and

Please open the MBAM 2.x User Interface (UI) Dashboard and goto:

Settings > Detection and Protection > Detection Options.

Untick "Scan for rootkits" and also untick "Scan within archives".

Then, perform a "Threat Scan" and please let us know, in a reply to this thread, if your issue has been resolved.

Thank you.

[denizb]

I have done so, and it now gives me a BSOD instead.

[1PW]

Hello denizb:

First, (but only if the program is running) let's shutdown the realtime Malwarebytes Anti-Malware. Go to the desktop Taskbar. See the blue-color MBAM icon in the notification area.

Do a Right-click on it with your mouse, and select EXIT.

I have attached a zip file which you need to Save to your system.

Once saved, unzip it to extract all contents. which will be 2 files.

Next, double-click on **net_replacement.bat** file.

It should run fairly quickly in a command-prompt window.

I would suggest then a Logoff >> Shutdown >> Restart so that your pc is then in a new Windows session.

Once that is done, restart the Anti-Malware and please let me know if it works normally.

Thank you.

Netconf-batch-file.zip

[denizb]

After this mbam wont start anymore. "Program has stopped working." 

I'd like to add though, I already did the complete removal before making the topic.

Regards,

Denizb

[1PW]

After this mbam won't start anymore. "Program has stopped working." 

I'd like to add though, I already did the complete removal before making the topic.

Yet I am about to escalate your issues to a Malwarebytes staffer and that is almost the first thing that will be requested is a clean re-install followed by a fresh set of diagnostic logs. So please bare with us.

• Please try the following and let us know if this corrects your issue or not. MBAM Clean Removal Process 2.x.
• If that does not correct the issue then please read the following and attach the 3 requested logs in a reply to this thread. - Diagnostic Logs.
• NOTE: There is an FAQ section with valuable information located here: - Common Questions, Issues, and their Solutions.

Please let us know, in a reply to this thread, if the above steps have helped you with your issue and thank you for your understanding.

Thank You.

[denizb]

I have already tried this a few times before making the topic. It resulted in mbam 2 starting up again, but did not resolve the freezes. Therefor the logs wont change much, either.

[1PW]

Hello denizb:

 

Would you rather defer the requested fresh diagnostic log sets to a much more convenient time if you like?

 

Thank you.

[denizb]

Logs attached below per request.
Will test scan after posting.

 

Regards,

Denizb

FRST.txt

CheckResults.txt

[denizb]

BSOD still happens,
Regards

[denizb]

Addition log attached

Addition.txt

[1PW]

Hello denizb:

 

1. Did any of the BSOD failures occur while MBAM 2.x was scanning a TrueCrypt container of any description?

 

2. If any dump files were created as a result of the BSOD, they may still be located in C:\WINDOWS\Minidump. If so, please attach them in a reply to this thread.

 

Thank you.

[denizb]

Hi,

Yes, all of my drives are encrypted.

No dump files have been created. I will look into the settings and reproduce if deemed necessary.

Regards

[1PW]

Hello denizb:

 

I have escalated your issue and a Malwarebytes staffer will help soon.

 

Thank you for your patience and fact gathering requests.

[AdvancedSetup]

The logs indicate that the computer has some type of infection.

 

I would suggest following the advice from the topic here Available Assistance for Possibly Infected Computers and having one of the Experts assist you with looking into your issue.

Thank you