Help needed - csrss.exe winlogin.exe shows no description no username in task manager

[dpwoodpecker]

Hello - I've just signed up to get help with same problem that was in earlier post that's been resolved and locked: "csrss.exe winlogin.exe. No description no username, started by cactusjack73, Dec 15 2013". The symptoms are the same, both of these show under "processes" tab of task manager without username or description. Rightclick options of "Open file location" and "Properties" do not work.

 

Attached is a screenshot of task manager and my system specs. Additionally, the internal hard drive is SAMSUNG SSD PM830 mSATA 128GB ATA Device, ACHI enabled and I have 2 Seagate Free Agent USB HDDs - 640GB and 1 TB that I've been using with my old laptop running XP and could be sources of possible malware, although I have scanned both drives with MalwareBytes Anti-Malware free version with 1 PUP detected (FreeFileSync program - no toolbars were installed - log is also attached.

 

I'm still new in using Windows 7 and haven't finished installing all the core programs / printers I use. I'd appreciate getting some timely help before continuing with the program installation and migrating my data to the internal SSD in between a full class schedule!  ---dpwoodpecker

20140618 mbam log.txt

[kevinf80]

Hello and

 

P2P/Piracy Warning:

  

 

If you're using Peer 2 Peer software such as uTorrent, BitTorrent or similar you must either fully uninstall them or completely disable them from running while being assisted here.

Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.

If you have illegal/cracked software, cracks, keygens etc. on the system, please remove or uninstall them now and read the policy on Piracy.

 

Download Farbar Recovery Scan Tool and save it to your desktop.

 

Note: You need to run the version compatible with your system (32 bit or 64 bit). If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

• 
  

Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

 

Next,

 

Please download RogueKiller and save it to your desktop from the following link: http://www.bleepingcomputer.com/download/roguekiller/

 

• 
  

Quit all running programs.
For Windows XP, double-click to start.
For Vista,Windows 7/8, Right-click on the program and select Run as Administrator to start and when prompted allow it to run.
Read and accept the EULA (End User Licene Agreement)
Click Scan to scan the system.
When the scan completes Close the program > Don't Fix anything!
Post back the report which should be located on your desktop.

 

Kevin....

[dpwoodpecker]

Thank you...I will post the logs as soon as I can run those programs.---dpwoodpecker

[dpwoodpecker]

Here are the logs....thankyou!

FRST.txt

Addition.txt

RKreport_SCN_06232014_004556.log

[kevinf80]

Download attached fixlist.txt file and save it to the Desktop, or the folder you saved FRST into.

NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work.

 

Run FRST and press the Fix button just once and wait.

The tool will make a log on the Desktop (Fixlog.txt) or the folder it was ran from. Please post it to your reply.

 

Next,

 

Open Malwarebytes 2.0, run a Threat Scan

 

 

• On the Dashboard, click the 'Update Now >>' link

• After the update completes, click the 'Scan Now >>' button.
• Or, on the Dashboard, click the Scan Now >> button.
• If an update is available, click the Update Now button.
• A Threat Scan will begin.
• When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
• In most cases, a restart will be required.
• Wait for the prompt to restart the computer to appear, then click on Yes.

   

   

Post log:

 

• After the restart once you are back at your desktop, open MBAM once more.

• Click on the History tab > Application Logs.

• Double click on the scan log which shows the Date and time of the scan just performed.

• Click 'Copy to Clipboard'

• Paste the contents of the clipboard into your reply.

 

 

Next,

 

Download AdwCleaner by Xplode onto your Desktop.

 

• Double click on Adwcleaner.exe to run the tool.

• Click on Scan

• Once the scan is done, click on the Clean button.

• You will get a prompt asking to close all programs. Click OK.

• Click OK again to reboot your computer.

• A text file will open after the restart. Please post the content of that logfile in your reply.

• You can also find the logfile at C:\AdwCleaner[sn].txt. Where n in the scan reference number

 

 

Next,

 

Please download Junkware Removal Tool to your desktop.

 

• Shut down your protection software now to avoid potential conflicts.

• Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".

• The tool will open and start scanning your system.

• Please be patient as this can take a while to complete depending on your system's specifications.

• On completion, a log (JRT.txt) is saved to your desktop and will automatically open.

• Post the contents of JRT.txt into your next message.

 

Next,

 

Download Farbar Service Scanner from here: http://www.bleepingcomputer.com/download/farbar-service-scanner/dl/62/ and run it on the computer with the issue.

Make sure the following options are checked:

 

 

• Internet Services

• Windows Firewall

• System Restore

• Security Center/Action Center

• Windows Update

• Windows Defender

 

•  

• Press "Scan".
• It will create a log (FSS.txt) in the same directory the tool is run.
• Please copy and paste the log to your reply.

 

Let me see those logs, also give an update on any remaining issues or concerns....

 

Kevin...

 

 

 

 

fixlist.txt

[dpwoodpecker]

A clarification before I download and run these programs,....do I keep both external HDDs plugged and will they also get scanned by default with the instructions given for each above programs? As these will be hard disks I'll use with this laptop - one for semi-frequently-accessed data and the 2nd for image backups of the OS and data daily backups, I want to make sure that they get scanned at some point to rule out that they are not infected. Many thanks!

[kevinf80]

Unplug those external Hard drives, we can scan those later..

[dpwoodpecker]

Okay...all HDDs are unplugged and programs downloaded. Here is the first log (fixit)....on to running MalwareBytes 2.0.2.1012 per instructions.

Fixlog.txt

[dpwoodpecker]

and here is the log from MalwareBytes scan log:...on to AdwCleaner.

 

Malwarebytes Anti-Malware
www.malwarebytes.org

Scan Date: 6/23/2014
Scan Time: 10:06:26 AM
Logfile:
Administrator: No

Version: 2.00.2.1012
Malware Database: v2014.06.23.11
Rootkit Database: v2014.06.20.01
License: Free
Malware Protection: Disabled
Malicious Website Protection: Disabled
Self-protection: Disabled

OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: Staff

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 218178
Time Elapsed: 3 min, 22 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 0
(No malicious items detected)

Registry Values: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Folders: 0
(No malicious items detected)

Files: 0
(No malicious items detected)

Physical Sectors: 0
(No malicious items detected)


(end)

[dpwoodpecker]

Here is the AdwCleaner log

 

Then, unfortunately, I made an error in not turning off Kaspersky before running JRT and here is the log file. I was going to turn off Kaspersky to re-run JRT again but the password I had set to safeguard the settings no longer works so I cannot access to pause protection. Can I revert the JRT step or just uninstall and reinstall Kaspersky again?

AdwCleanerS0.txt

JRT.txt

[kevinf80]

No need to redo JRT, we can continue. It will be necessary to turn off Kaspersky for the next step, if an uninstall is the only way please do so. It is worthwhile plugging in the USB HD`s for this next scan...

 

We need to run an online AV scan to ensure there are no remnants of any infection left on your system that may have been missed. This scan is very thorough and well worth running, it can take several hours please be patient and let it complete:

 

Run Eset Online Scanner

 

**Note** You will need to use Internet explorer for this scan - Vista and Windows 7/8 right click on IE shortcut and run as admin

 

Go to Eset web page http://www.eset.com/us/online-scanner/ to run an online scan from ESET.

 

• 
  

Turn off the real time scanner of any existing antivirus program while performing the online scan
click on the Run ESET Online Scanner button
Tick the box next to YES, I accept the Terms of Use.
Click Start
When asked, allow the add/on to be installed
Click Start
Make sure that the option "Remove found threats"  is ticked
Click on Advanced Settings, ensure the options
Scan for potentially unwanted applications, Scan for potentially unsafe applications, and Enable Anti-Stealth Technology are ticked.
Select "Change" next to Current scan targets A new window will open, select any extra drives, Flash drives etc as required.
Click Scan
wait for the virus definitions to be downloaded
Wait for the scan to finish

 

When the scan is complete

 

• 
  

If no threats were found
put a checkmark in "Uninstall application on close"
close program
report to me that nothing was found

 

If threats were found

 

• 
  

click on "list of threats found"
click on "export to text file" and save it as ESET SCAN and save to the desktop
Click on back
put a checkmark in "Uninstall application on close"
click on finish

 

close program

 

Copy and paste the report in next reply.

 

Next,

 

Download Security Check by screen317 from either of the following:

http://screen317.spywareinfoforum.org/SecurityCheck.exe or http://screen317.changelog.fr/SecurityCheck.exe

Save it to your Desktop. (If your security alerts either accept the alert, or turn the security off while Secuirity Check runs)

Double click SecurityCheck.exe (Vista or Windows 7/8 users right click and select "Run as Administrator") and follow the onscreen instructions inside of the black box. Press any key when asked.

A Notepad document should open automatically called checkup.txt; please post the contents of that document.

If Security Check will not run or you get an alert saying it is not supported, Re-boot your PC then try again...

 

Thanks,

 

Kevin....

[dpwoodpecker]

That's a relief that my mistake didn't cause more trouble.....after removing Kaspersky, I still need to do the FarBar service scanner before doing the ESET scan, correct?

[kevinf80]

Yes please, I also forget about that step.....

[dpwoodpecker]

Okay...just finished the Farbar Service Scanner and here's the log. I did have to uninstall Kaspersky (couldn't even set it to manually start or disable - access denied). Just FYI: also noticed that certain features in my Outlook are missing and Firefox...I do understand that "work is in progress". Will now plug in the 2 ext HDDs to scan with ESET.

 

When should I re-install Kaspersky or at least turn Window Defender on temporarily? Actually, I had been thinking of using Comodo Internet Security (antivirus & firewall) although Kaspersky is paid for till 2015....can you comment? would you know of a safe link for downloading - planned to go directly to Comodo site (was reading a review on gizmo???)

FSS.txt

[dpwoodpecker]

Hi....in reading the FSS log, I saw that it had connection error and ran the program again in case internet access was necessary. Here's the log for that instance:

FSS - internet.txt

[dpwoodpecker]

Below is the log from ESET Scan....now onto security check program.

 

C:\Users\Staff\Downloads\FreeFileSync_6.6_Windows_Setup.disable    Win32/OpenCandy potentially unsafe application    deleted - quarantined
E:\Softwares\Tools\FoxitReader620.0429_enu_Setup.exe    a variant of Win32/OpenCandy.A potentially unsafe application    deleted - quarantined
F:\Win7Pro installation\After clean install Win7Pro\questionable\vlcmediaplayer 2-0-1-setup.exe    Win32/DownloadAdmin.G potentially unwanted application    deleted - quarantined
F:\Win7Pro installation\After clean install Win7Pro\recommended\FoxitReader620.0429_enu_Setup.exe    a variant of Win32/OpenCandy.A potentially unsafe application    deleted - quarantined
G:\autorun.inf    Win32/AutoRun.ZB worm    cleaned by deleting - quarantined
G:\Downloads\Programs\cbsidlm-tr1_13-DivX_Plus_Software-SEO-10062728.exe    Win32/DownloadAdmin.G potentially unwanted application    deleted - quarantined
G:\Softwares\Foxit Reader\FoxitReader544.11281_enu_Setup.exe    a variant of Win32/Bundled.Toolbar.Ask.D potentially unsafe application    deleted - quarantined
G:\UBC - Admin's docs\CommWork\Tidbits\Orders\xvidsetup.exe    Win32/Adware.180Solutions application    cleaned by deleting - quarantined
H:\autorun.inf    Win32/AutoRun.ZB worm    cleaned by deleting - quarantined
H:\Downloads\Programs\cbsidlm-tr1_13-DivX_Plus_Software-SEO-10062728.exe    Win32/DownloadAdmin.G potentially unwanted application    deleted - quarantined
H:\Softwares\Foxit Reader\FoxitReader544.11281_enu_Setup.exe    a variant of Win32/Bundled.Toolbar.Ask.D potentially unsafe application    deleted - quarantined
 

[dpwoodpecker]

Here's the results of the security check program (and as of riht now, Kaspersky is still uninstalled). I'd also appreciate if you could share links to safe freeware downloads for programs that were quarantined (FoxIt reader, VLC, etc. - all on external HDDs' partitions) and how to better protect the external HDDs from gettng infected again. Many thanks!

 

Results of screen317's Security Check version 0.99.85  
 Windows 7 Service Pack 1 x64 (UAC is enabled)  
 Internet Explorer 11  
``````````````Antivirus/Firewall Check:``````````````
 Windows Firewall Enabled!  
 WMI entry may not exist for antivirus; attempting automatic update.
`````````Anti-malware/Other Utilities Check:`````````
 Mozilla Firefox (30.0)
````````Process Check: objlist.exe by Laurent````````  
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C: 9%
````````````````````End of Log``````````````````````
 

[dpwoodpecker]

I thought I had checked box "Uninstall application on close" for ESET but apparently not since there's still a ESET folder within which is a Quarantine folder along with the onlinescanner activeX control file, the OnlineScannerApp.exe and OnlineScannerUninstaller.exe - should I run the uninstaller?

[kevinf80]

Yes you can remove ESET, then do the following;

 

Select start, into the search box type services.msc select ok or tap enter. The services window should open.

 

Scroll to Background Intelligence Transfer Service (BITS) Right click on that service, select "Properties"

 

In the new window that opens expand the "Startup Type" drop down, now select "Automatic (delayed start)"  then select "Apply" and finally "ok"

 

Close out all windows and re-boot your PC.....

 

Re-run FSS and post a fresh log, also give an update on any remaining issues or concerns...

 

Kevin...

[dpwoodpecker]

Sorry, I only have a few minutes to check for a reply - will need to run the test later. I am still logging in on the standard user account so assume that I will need o run the services as an administrator, right?

[kevinf80]

Yes please....

[dpwoodpecker]

Here's the fresh log of FSS (FYI: laptop has access to internet and Window Defender is turned on):

 

[dpwoodpecker]

The file didn't get attached for some reason

FSS.txt

[kevinf80]

What is the current status of your system, are there any remaining issues or concerns?

 

Also you may want to install Panda USB Vaccine on your main PC, that will protect against possibly infected USB devices.... Link follows:

 

http://www.pandasecurity.com/uk/homeusers/downloads/usbvaccine/

[dpwoodpecker]

I just checked the processes tab of the task manager and the two executable files are still with no username and no description.

 

Please note that I still have not reinstalled Kaspersky, only Window Defender & Firewall are on. Since I have to install a security program, what would you recommend for security protection? do you have any experience with Comodo Antivirus & Firewall?

 

Also, would you mind explaining the log results of the steps done? So I would understand better on how to maintain the 'healthy' readings as well as knowing what was done to possiblly cause the errors. Much appreciation for your continued help!