Malwarebytes will not run

[Viper112]

Hello,

 

Use the Malwarebytes premium program, that is until now.  It will not start.  I used the Chamelon program and went through all thirteen versions and still no luck.  Tried starting Windows 7 in safe mode and unable to do so.  Found your website and have downloaded and run the Fabar Recovery Tool.  Attaching two files from the scan:  FRST an addition.

Addition.txt

FRST.txt

[1PW]

Hello Viper112 and

 

I see from your Additional.txt log you have experienced multiple 0x40000015 exceptions with MSVCR100.dll

 

A Malwarebytes staffer may be able to help you with that.

 

I will send a Private Message (PM) to the appropriate staff employee now.

 

Please await their advice.

 

Thank you.

[1PW]

Hello Viper112:

 

I have been instructed, by a Malwarebytes staffer, to send the following to you:

 

First, (but only if the program is running) let's shutdown the realtime Malwarebytes Anti-Malware. Go to the desktop Taskbar. See the blue-color MBAM icon in the notification area.

Do a Right-click on it with your mouse, and select EXIT.

I have attached a zip file which you need to Save to your system.

Once saved, unzip it to extract all contents. which will be 2 files.

Next, double-click on **net_replacement.bat** file.

It should run fairly quickly in a command-prompt window.

I would suggest then a Logoff >> Shutdown >> Restart so that your pc is then in a new Windows session.

Once that is done, restart the Anti-Malware and let me know if it works normally.

Please let us know, in a reply to this thread, if your issue has been resolved.

Thank you.

Netconf-batch-file.zip

[Viper112]

IPW, thank you for your help.  First, after contacting the forum late last night I found, through my son's help, how to get into safe mode on my laptop.  I also found the Malwarebytes removal tool and ran than.  This allowed me to reinstall the program and it ran fine.  I did just run the zip file you sent me and followed your instructions.  Everything is in order except I've lost the MBAM icon in the notification area of my taskbar.  But I can live with that.  I would consider this issue resolved.  Again, thanks for the help.

[1PW]

Hello Viper112:

We are pleased that your issue has been resolved.

Sometimes, after a reboot, the MBAM icon looses the software race to the system tray with this known Windows issue.

However, if the MBAM processes are truly active, this is a mere cosmetic issue and typically resolved with the next system restart.

Thank you.

[fcignarella]

I am having the same issue Malewarebytes wont run went through all 13 Chamelon test no good, downloaded iexplore ran that below are the results but still wont start. Any help would be appreciated

 

Program started at: 07/19/2014 04:42:04 PM in x64 mode.
Windows Version: Windows 7 Home Premium Service Pack 1

Checking for Windows services to stop:

 * No malware services found to stop.

Checking for processes to terminate:

 * No malware processes found to kill.

Checking Registry for malware related settings:

 * No issues found in the Registry.

Resetting .EXE, .COM, & .BAT associations in the Windows Registry.

Performing miscellaneous checks:

 * Windows Defender Disabled

   [HKLM\SOFTWARE\Microsoft\Windows Defender]
   "DisableAntiSpyware" = dword:00000001

Checking Windows Service Integrity:

 * Windows Defender (WinDefend) is not Running.
   Startup Type set to: Manual

Searching for Missing Digital Signatures:

 * No issues found.

Checking HOSTS File:

 * No issues found.

Program finished at: 07/19/2014 04:42:42 PM
Execution time: 0 hours(s), 0 minute(s), and 38 seconds(s)

[Firefox]

Hi, and , fcignarella:

Sorry to hear you are having issues.

Each computer is unique.

Problems that sound "the same" most often are not.

The same is true for solutions.

They most often need to be individualized.

It is less confusing for everyone if we try to stick to "one user per topic".

Please start a NEW, SEPARATE topic using the button.

The staff and experts will be able to more easily provide both you and the OP with individual help to get you both up and running.

Thanks for your patience and understanding,

Firefox