Need help removing adware from my web browsers

[lingsha]

Hello, I'm having trouble finding a way to remove adware from my browsers. (This start happening 2 days ago).

When I open my browsers (Chrome, IE,Firefox) and browse through internet, there are these ads that pop up out of nowhere.

Including ads from Offerswizard, a fake Bing search bar, overtaking the normal right click options into something else, ad videos and many other annoying stuff.

I have done some search on the internet as to how to remove adware but none of the method I have tried worked.

Here are  the list of things I have already tried: (mostly following this guide I found from the internet: http://malwaretips.com/blogs/remove-adware-popup-ads/)

- reset browser settings

- made sure that I don't have any extensions enabled for my browsers

- remove any suspicious software from control panel (which I really didn't find any, like none was named offerswizard or the names suggested by the malware removal guide

- download malware removal softwares and run them (I used hitmanpro and some other ones recommended by the guide on top of my own AVG anti-virus), removed all the suggestion threat and the ads still exists in the browser)

 

I really don't know what else to do to get rid of the adware from my browser and it is getting really frustrating.

(Also put an attached screenshot of what the screen looks like covered with random ads  )

I will appreciate any help or suggestions to get rid of them.

[lingsha]

bump

I have also tried adware cleaner and the adware is still there afterwards. 

[MrCharlie]

Welcome to the forum.

General P2P/Piracy Warning:

 

1. If you're using Peer 2 Peer software such uTorrent, BitTorrent or similar you must either fully uninstall it or completely disable it from running while being assisted here.

2. If you have illegal/cracked software, cracks, keygens, custom (Adobe) host file, etc. on the system, please remove or uninstall them now and read the policy on Piracy.

Failure to remove such software will result in your topic being closed and no further assistance being provided.

 

<====><====><====><====><====><====><====><====>

 

Please run a Quick Scan with Malwarebytes (if possible)

For Malwarebytes ver: 1.75

Open up Malwarebytes > Settings Tab > Scanner Settings > Under action for PUP > Select: Show in Results List and Check for removal.

Please Update and run a Quick Scan with Malwarebytes Anti-Malware, post the report.

Make sure that everything is checked, and click Remove Selected.

For Malwarebytes 2.0, please run a Threat Scan

Click on Settings > Detection and Protection > Non-Malware Protection > PUP (Potentially Unwanted Program) detections > Make sure it's set to Treat detections as malware

Same for PUM (Potentially Unwanted Modifications)

Quarantine all that's found

Post the log

Then......

Please download Farbar Recovery Scan Tool (FRST) and save it to a folder.

(use correct version for your system.....Which system am I using?)

FRST <----for 32 bit systems

FRST64 <----for 64 bit systems

• Double-click to run it. When the tool opens click Yes to disclaimer.
• Press Scan button. (make sure the Addition box is checked)
• It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
• The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

If the logs are large, you can attach them:

To attach a log:

Bottom right corner of this page.

New window that comes up.

Last................

Please download and run RogueKiller 32 bit to your desktop.

RogueKiller<---use this one for 64 bit systems

Which system am I using?

Quit all running programs.

For Windows XP, double-click to start.

For Vista or Windows 7-8, do a right-click on the program, select Run as Administrator to start, & when prompted Allow to run.

Click Scan to scan the system.

When the scan completes > Close out the program > Don't Fix anything!

Don't run any other options, they're not all bad!!!!!!!

Post back the report which should be located on your desktop.

(please don't put logs in code or quotes and use the default font)

 

Note:

Please read all of my instructions completely including these.

Make sure system restore is turned on and running. Create a new restore point

Make sure you're subscribed to this topic: Click on the Follow This Topic Button (at the top right of this page), make sure that the Receive notification box is checked and that it is set to Instantly

Removing malware can be unpredictable...unlikely but things can go very wrong! Backup any files that cannot be replaced. You can copy them to a CD/DVD, external drive or a pen drive

<+>Please don't run any other scans, download, install or uninstall any programs while I'm working with you.

<+>The removal of malware isn't instantaneous, please be patient.

<+>When we are done, I'll give to instructions on how to cleanup all the tools and logs

<+>Please stick with me until I give you the "all clear" and Please don't waste my time by leaving before that.

------->Your topic will be closed if you haven't replied within 3 days!<--------

If I don't respond within 24 hours, please send me a PM

[lingsha]

Hello,

Thank you so much for the reply.

I have followed your instruction and logged/quarantine from the software you mentioned.

I have put the logs in attachment.

 

Please let me know what to do next 

Addition.txt

FRST.txt

malewarebytes scan log.xml

RKreport_SCN_06232014_013407.log

[MrCharlie]

Make sure you have created a restore point and.....
Download Delfix from Here and save it to your desktop.

• Place a check mark in front of .......
• Create registry backup <---only!
• Uncheck the rest!
• Click the Run button.
  
  Close the tool out when it's done....we'll use it later.
  
  ---------------------------------------
  
  See if you can uninstall these:
  
  FTDownloader
  Software Version Updater
  WhiteSmoke New Toolbar
  QvodPlayer
  Thunder Network
  
  ----------------------------------------------
  
  Download the attached fixlist.txt to the same folder as FRST.exe.
  Run FRST.exe and click Fix only once and wait
  The tool will create a log (Fixlog.txt) in the folder, please post it to your reply.
  
  ----------------------------------------------
  
  Please download AdwCleaner from HERE or HERE to your desktop.
  • Double click on AdwCleaner.exe to run the tool.
    Vista/Windows 7/8 users right-click and select Run As Administrator
  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • When it's done you'll see: Pending: Please uncheck elements you don't want removed.
  • Now click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
  • Look over the log especially under Files/Folders for any program you want to save.
  • If there's a program you may want to save, just uncheck it from AdwCleaner.
  • If you're not sure, post the log for review. (all items found are adware/spyware/foistware)
  • If you're ready to clean it all up.....click the Clean button.
  • After rebooting, a logfile report (AdwCleaner[s0].txt) will open automatically.
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of that logfile will also be saved in the C:\AdwCleaner folder.
  • Items that are deleted are moved to the Quarantine Folder: C:\AdwCleaner\Quarantine
  • To restore an item that has been deleted:
  • Go to Tools > Quarantine Manager > check what you want restored > now click on Restore.
  Next..................
  
  Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.
  Next.........
  
  Please run a Quick Scan with Malwarebytes like this: (Ver: 1.75)
  Open up Malwarebytes > Settings Tab > Scanner Settings > Under action for PUP > Select: Show in Results List and Check for removal.
  Please Update and run a Quick Scan with Malwarebytes Anti-Malware, post the report.
  Make sure that everything is checked, and click Remove Selected.
  
  If you're using Malwarebytes 2.0, please run a Threat Scan
  Click on settings > Detection and Protection > Non-Malware Protection > PUP (Potentially Unwanted Program) detections > Make sure it's set to Treat detections as malware
  Same for PUM (Potentially Unwanted Modifications)
  Quarantine All that's found
  
  Last:
  
  Re-scan with FRST and please make sure the Addition Box is checked.
  Post or attach the logs.
  
  MrC

[AdvancedSetup]

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