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HijackThis Log: Please help Diagnose

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gklos

gklos

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Logfile of Trend Micro HijackThis v2.0.4

Scan saved at 22:22:52, on 20-06-2014

Platform: Windows 7 SP1 (WinNT 6.00.3505)

MSIE: Internet Explorer v11.0 (11.00.9600.17126)

Boot mode: Normal

 

Running processes:

C:\Program Files (x86)\ASUS\SmartLogon\sensorsrv.exe

C:\Program Files (x86)\Google\Drive\googledrivesync.exe

D:\Program Files (x86)\Microsoft Office\Office14\MSOSYNC.EXE

C:\Users\gklos\AppData\Local\Google\Update\1.3.24.7\GoogleCrashHandler.exe

C:\Program Files\WIDCOMM\Bluetooth Software\BluetoothHeadsetProxy.exe

C:\Program Files (x86)\Google\Drive\googledrivesync.exe

C:\Program Files (x86)\ASUS\ATK Package\ATKOSD2\ATKOSD2.exe

C:\Program Files (x86)\ASUS\ATK Package\ATK Media\DMedia.exe

C:\Program Files (x86)\ASUS\ATK Package\ATK Hotkey\HControlUser.exe

C:\Program Files (x86)\ASUS\Wireless Console 3\wcourier.exe

C:\Program Files (x86)\Pakiet Bezpieczenstwa UPC\fshoster32.exe

C:\Program Files (x86)\Pakiet Bezpieczenstwa UPC\apps\ComputerSecurity\Common\FSM32.EXE

C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe

C:\Program Files (x86)\Common Files\Research In Motion\USB Drivers\RIMBBLaunchAgent.exe

C:\Program Files (x86)\Common Files\Research In Motion\Tunnel Manager\PeerManager.exe

C:\Program Files (x86)\Common Files\Research In Motion\nginx\nginx.exe

C:\Program Files (x86)\Common Files\Research In Motion\nginx\nginx.exe

C:\Program Files (x86)\ASUS\ControlDeck\ControlDeck.exe

C:\Users\gklos\AppData\Local\Google\Chrome\Application\chrome.exe

C:\Users\gklos\AppData\Local\Google\Chrome\Application\chrome.exe

C:\Users\gklos\AppData\Local\Google\Chrome\Application\chrome.exe

C:\Users\gklos\AppData\Local\Google\Chrome\Application\chrome.exe

C:\Users\gklos\AppData\Local\Google\Chrome\Application\chrome.exe

D:\Program Files (x86)\Trend Micro\HiJackThis\HiJackThis.exe

C:\Users\gklos\AppData\Local\Google\Chrome\Application\chrome.exe

C:\Users\gklos\AppData\Local\Google\Chrome\Application\chrome.exe

D:\Program Files (x86)\Microsoft Office\Office14\OUTLOOK.EXE

C:\Users\gklos\AppData\Local\Google\Chrome\Application\chrome.exe

C:\Users\gklos\AppData\Local\Google\Chrome\Application\chrome.exe

C:\Users\gklos\AppData\Local\Google\Chrome\Application\chrome.exe

C:\Users\gklos\AppData\Local\Google\Chrome\Application\chrome.exe

C:\Windows\sysWow64\SearchProtocolHost.exe

 

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = https://login.microsoftonline.com/

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 192.168.*.*;<local>

O2 - BHO: Lync Click to Call BHO - {31D09BA0-12F5-4CCE-BE8A-2923E76605DA} - C:\Program Files\Microsoft Office 15\root\Office15\OCHelper.dll

O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - D:\PROGRA~1\MICROS~1\Office14\GROOVEEX.DLL

O2 - BHO: Java Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre7\bin\ssv.dll

O2 - BHO: Pomocnik logowania za pomocą identyfikatora Windows Live - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll

O2 - BHO: Windows Live Messenger Companion Helper - {9FDDE16B-836F-4806-AB1F-1455CBEFF289} - C:\Program Files (x86)\Windows Live\Companion\companioncore.dll

O2 - BHO: Logitech SetPoint - {AF949550-9094-4807-95EC-D1C317803333} - C:\Program Files\Logitech\SetPointP\32-bit\SetPointSmooth.dll

O2 - BHO: URLRedirectionBHO - {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files\Microsoft Office 15\root\Office15\URLREDIR.DLL

O2 - BHO: Java Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre7\bin\jp2ssv.dll

O4 - HKLM\..\Run: [ATKOSD2] C:\Program Files (x86)\ASUS\ATK Package\ATKOSD2\ATKOSD2.exe

O4 - HKLM\..\Run: [ATKMEDIA] C:\Program Files (x86)\ASUS\ATK Package\ATK Media\DMedia.exe

O4 - HKLM\..\Run: [HControlUser] C:\Program Files (x86)\ASUS\ATK Package\ATK Hotkey\HControlUser.exe

O4 - HKLM\..\Run: [Wireless Console 3] C:\Program Files (x86)\ASUS\Wireless Console 3\wcourier.exe

O4 - HKLM\..\Run: [Communicator] "C:\Program Files (x86)\Microsoft Lync\communicator.exe" /fromrunkey

O4 - HKLM\..\Run: [F-Secure Hoster (46267)] "C:\Program Files (x86)\Pakiet Bezpieczenstwa UPC\fshoster32.exe" -app -hosterid:1

O4 - HKLM\..\Run: [F-Secure Manager] "C:\Program Files (x86)\Pakiet Bezpieczenstwa UPC\apps\ComputerSecurity\Common\FSM32.EXE" /splash

O4 - HKLM\..\Run: [switchBoard] C:\Program Files (x86)\Common Files\Adobe\SwitchBoard\SwitchBoard.exe

O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"

O4 - HKLM\..\Run: [sunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"

O4 - HKLM\..\Run: [RIMBBLaunchAgent.exe] C:\Program Files (x86)\Common Files\Research In Motion\USB Drivers\RIMBBLaunchAgent.exe

O4 - HKLM\..\Run: [RIM PeerManager] "C:\Program Files (x86)\Common Files\Research In Motion\Tunnel Manager\PeerManager.exe"

O4 - HKCU\..\Run: [GoogleDriveSync] "C:\Program Files (x86)\Google\Drive\googledrivesync.exe" /autostart

O4 - HKCU\..\Run: [Google Update] "C:\Users\gklos\AppData\Local\Google\Update\GoogleUpdate.exe" /c

O4 - HKCU\..\Run: [OfficeSyncProcess] "D:\Program Files (x86)\Microsoft Office\Office14\MSOSYNC.EXE"

O4 - HKUS\S-1-5-21-1131622372-850656957-1991215119-1008\..\Run: [sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'UpdatusUser')

O4 - HKUS\S-1-5-21-1131622372-850656957-1991215119-1008\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'UpdatusUser')

O4 - Global Startup: Bluetooth.lnk = ?

O9 - Extra button: Wyślij do programu OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - D:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll

O9 - Extra 'Tools' menuitem: Wyślij &do programu OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - D:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll

O9 - Extra button: Lync Click to Call - {31D09BA0-12F5-4CCE-BE8A-2923E76605DA} - C:\Program Files\Microsoft Office 15\root\Office15\OCHelper.dll

O9 - Extra 'Tools' menuitem: Lync Click to Call - {31D09BA0-12F5-4CCE-BE8A-2923E76605DA} - C:\Program Files\Microsoft Office 15\root\Office15\OCHelper.dll

O9 - Extra button: &Notatki połączone programu OneNote - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - D:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll

O9 - Extra 'Tools' menuitem: &Notatki połączone programu OneNote - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - D:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll

O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll

O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll

O18 - Protocol: osf - {D924BDC6-C83A-4BD5-90D0-095128A113D1} - C:\Program Files\Microsoft Office 15\root\Office15\MSOSB.DLL

O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~2\COMMON~1\Skype\SKYPE4~1.DLL

O20 - AppInit_DLLs: C:\Windows\SysWOW64\nvinit.dll

O23 - Service: Adobe Acrobat Update Service (AdobeARMservice) - Adobe Systems Incorporated - C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe

O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe

O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)

O23 - Service: ASLDR Service (ASLDRService) - ASUS - C:\Program Files (x86)\ASUS\ATK Package\ATK Hotkey\ASLDRSrv.exe

O23 - Service: ATKGFNEX Service (ATKGFNEXSrv) - ASUS - C:\Program Files (x86)\ASUS\ATK Package\ATKGFNEX\GFNEXSrv.exe

O23 - Service: BlackBerry Device Manager - BlackBerry Limited - C:\Program Files (x86)\Common Files\Research In Motion\USB Drivers\BbDevMgr.exe

O23 - Service: Usługa Bonjour (Bonjour Service) - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe

O23 - Service: Bluetooth Service (btwdins) - Broadcom Corporation. - C:\Program Files\WIDCOMM\Bluetooth Software\btwdins.exe

O23 - Service: Cobian Backup 11 wywoływacz Volume Shadow Copy (cbVSCService11) - CobianSoft, Luis Cobian - d:\Program Files (x86)\Cobian Backup 11\cbVSCService11.exe

O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)

O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)

O23 - Service: F-Secure Dll Hoster (fshoster) - F-Secure Corporation - C:\Program Files (x86)\Pakiet Bezpieczenstwa UPC\fshoster32.exe

O23 - Service: F-Secure Management Agent (FSMA) - F-Secure Corporation - C:\Program Files (x86)\Pakiet Bezpieczenstwa UPC\apps\ComputerSecurity\Common\FSMA32.EXE

O23 - Service: F-Secure ORSP Client (FSORSPClient) - F-Secure Corporation - C:\Program Files (x86)\Pakiet Bezpieczenstwa UPC\apps\CCF_Reputation\fsorsp.exe

O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe

O23 - Service: Usługa Google Update (gupdatem) (gupdatem) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe

O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files (x86)\Google\Common\Google Updater\GoogleUpdaterService.exe

O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files (x86)\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe

O23 - Service: @%SystemRoot%\system32\ieetwcollectorres.dll,-1000 (IEEtwCollectorService) - Unknown owner - C:\Windows\system32\IEEtwCollector.exe (file missing)

O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)

O23 - Service: Logitech Bluetooth Service (LBTServ) - Logitech, Inc. - C:\Program Files\Common Files\LogiShrd\Bluetooth\lbtserv.exe

O23 - Service: Intel® Management and Security Application Local Management Service (LMS) - Intel Corporation - C:\Program Files (x86)\Intel\Intel® Management Engine Components\LMS\LMS.exe

O23 - Service: mental ray Satellite for Autodesk 3ds Max Design 2014 64-bit (mi-raysat_3dsmax2014_64) - Unknown owner - D:\Program Files\Autodesk\3ds Max Design 2014\NVIDIA\Satellite\raysat_3dsmax2014_64server.exe

O23 - Service: Autodesk Simulation Moldflow MITSI 2014 Job Manager (mitsijm2014) - Autodesk, Inc. - D:\Program Files\Autodesk\Inventor 2014\Moldflow\bin\mitsijm.exe

O23 - Service: Mozilla Maintenance Service (MozillaMaintenance) - Mozilla Foundation - C:\Program Files (x86)\Mozilla Maintenance Service\maintenanceservice.exe

O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)

O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)

O23 - Service: NVIDIA Display Driver Service (nvsvc) - Unknown owner - C:\Windows\system32\nvvsvc.exe (file missing)

O23 - Service: NVIDIA Update Service Daemon (nvUpdatusService) - NVIDIA Corporation - C:\Program Files (x86)\NVIDIA Corporation\NVIDIA Updatus\daemonu.exe

O23 - Service: OracleXEClrAgent - Unknown owner - C:\oraclexe\app\oracle\product\10.2.0\server\bin\OraClrAgnt.exe

O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)

O23 - Service: RIM MDNS - Apple Inc. - C:\Program Files (x86)\Common Files\Research In Motion\Tunnel Manager\mDNSResponder.exe

O23 - Service: BlackBerry Link Communication Manager (RIM Tunnel Service) - Research In Motion Limited - C:\Program Files (x86)\Common Files\Research In Motion\Tunnel Manager\tunmgr.exe

O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)

O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)

O23 - Service: Skype Updater (SkypeUpdate) - Skype Technologies - C:\Program Files (x86)\Skype\Updater\Updater.exe

O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)

O23 - Service: spmgr - Unknown owner - C:\Program Files (x86)\ASUS\NB Probe\SPM\spmgr.exe

O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)

O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)

O23 - Service: SwitchBoard - Adobe Systems Incorporated - C:\Program Files (x86)\Common Files\Adobe\SwitchBoard\SwitchBoard.exe

O23 - Service: TeamViewer 9 (TeamViewer9) - TeamViewer GmbH - C:\Program Files (x86)\TeamViewer\Version9\TeamViewer_Service.exe

O23 - Service: TurboBoost - Intel® Corporation - C:\Program Files\Intel\TurboBoost\TurboBoost.exe

O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)

O23 - Service: Intel® Management & Security Application User Notification Service (UNS) - Intel Corporation - C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe

O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)

O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)

O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)

O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\Windows\system32\Wat\WatAdminSvc.exe (file missing)

O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)

O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)

O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)

 

--

End of file - 14382 bytes

 

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MrCharlie

MrCharlie

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Posted

Welcome to the forum.

HJT isn't used anymore.......What's your concerns with the computer?????

-------------------------------------------

General P2P/Piracy Warning:

 

1. If you're using Peer 2 Peer software such uTorrent, BitTorrent or similar you must either fully uninstall it or completely disable it from running while being assisted here.

2. If you have illegal/cracked software, cracks, keygens, custom (Adobe) host file, etc. on the system, please remove or uninstall them now and read the policy on Piracy.

Failure to remove such software will result in your topic being closed and no further assistance being provided.

 

<====><====><====><====><====><====><====><====>

 

Please run a Quick Scan with Malwarebytes (if possible)

For Malwarebytes ver: 1.75

Open up Malwarebytes > Settings Tab > Scanner Settings > Under action for PUP > Select: Show in Results List and Check for removal.

Please Update and run a Quick Scan with Malwarebytes Anti-Malware, post the report.

Make sure that everything is checked, and click Remove Selected.

For Malwarebytes 2.0, please run a Threat Scan

Click on Settings > Detection and Protection > Non-Malware Protection > PUP (Potentially Unwanted Program) detections > Make sure it's set to Treat detections as malware

Same for PUM (Potentially Unwanted Modifications)

Quarantine all that's found

Post the log

Then......

Please download Farbar Recovery Scan Tool (FRST) and save it to a folder.

(use correct version for your system.....Which system am I using?)

FRST <----for 32 bit systems

FRST64 <----for 64 bit systems

  • Double-click to run it. When the tool opens click Yes to disclaimer.
  • Press Scan button. (make sure the Addition box is checked)
  • It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
  • The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.
If the logs are large, you can attach them:

To attach a log:

Bottom right corner of this page.

reply1.jpg

New window that comes up.

replyer1.jpg

Last................

Please download and run RogueKiller 32 bit to your desktop.

RogueKiller<---use this one for 64 bit systems

Which system am I using?

Quit all running programs.

For Windows XP, double-click to start.

For Vista or Windows 7-8, do a right-click on the program, select Run as Administrator to start, & when prompted Allow to run.

Click Scan to scan the system.

When the scan completes > Close out the program > Don't Fix anything!

Don't run any other options, they're not all bad!!!!!!!

Post back the report which should be located on your desktop.

(please don't put logs in code or quotes and use the default font)

 

Note:

Please read all of my instructions completely including these.

Make sure system restore is turned on and running. Create a new restore point

Make sure you're subscribed to this topic: Click on the Follow This Topic Button (at the top right of this page), make sure that the Receive notification box is checked and that it is set to Instantly

Removing malware can be unpredictable...unlikely but things can go very wrong! Backup any files that cannot be replaced. You can copy them to a CD/DVD, external drive or a pen drive

<+>Please don't run any other scans, download, install or uninstall any programs while I'm working with you.

<+>The removal of malware isn't instantaneous, please be patient.

<+>When we are done, I'll give to instructions on how to cleanup all the tools and logs

<+>Please stick with me until I give you the "all clear" and Please don't waste my time by leaving before that.

------->Your topic will be closed if you haven't replied within 3 days!<--------

If I don't respond within 24 hours, please send me a PM

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gklos

gklos

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Posted

Dear MrCharlie,

I have had my laptop for about 3 years and I noticed it slowed down. It seems to me that the reason of thet is the big number of started residential services and processes. Personally I'm not familiar with all of them so I decided to show them to the expert. Who knows, maybe the expert could give me an advice about the suspicious, redundant or harmful stuff that I could remove and then to enjoy the fast laptop again.

 

Thank you in advance for your response,

Greg

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MrCharlie

MrCharlie

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Posted

Please make sure system restore is running and create a new restore point before continuing!

bwebb7v.jpgDownload Delfix from Here and save it to your desktop.

  • Place a check mark in front of .......
  • Create registry backup <---only!
  • Uncheck the rest!
  • Click the Run button.

    Close the tool out when it's done....we'll use it later.

    -----------------------------------

    Uninstall this from your add/remove programs if possible:
    DAEMON Tools Toolbar

    ----------------------

    Download the attached fixlist.txt to the same folder as FRST.exe.
    Run FRST.exe and click Fix only once and wait
    The tool will create a log (Fixlog.txt) in the folder, please post it to your reply.

    --------------------------

    Make sure you have created that system restore point before you continue!

    Please read the directions carefully so you don't end up deleting something that is good!!

    If in doubt about an entry....please ask or choose Skip!!!!

    Don't Delete anything unless instructed to!

    If you get the warning about a file UnsignedFile.Multi.Generic or LockedFile.Multi.Generic please choose
    Skip and click on Continue

    If a suspicious object is detected, the default action will be Skip, click on Continue

    Please note that TDSSKiller can be run in safe mode if needed.

    Please download the latest version of TDSSKiller from HERE and save it to your Desktop.
    • Doubleclick on TDSSKiller.exe to run the application, then click on Change parameters. (Leave the KSN box checked)

      tds2.jpg
    • Put a checkmark beside loaded modules.

      13040712472913819.png
    • A reboot will be needed to apply the changes. Do it.
    • TDSSKiller will launch automatically after the reboot. Also your computer may seem very slow and unusable. This is normal. Give it enough time to load your background programs.
    • Then click on Change parameters in TDSSKiller.
    • Check all boxes then click OK.

      clip.jpg
    • Click the Start Scan button.

      19695967.jpg
    • The scan should take no longer than 2 minutes.
    • If a suspicious object is detected, the default action will be Skip, click on Continue.

      67776163.jpg

      Any entries like this: \Device\Harddisk0\DR0 ( TDSS File System ) - please choose Skip.

      If in doubt about an entry....please ask or choose Skip
    • If malicious objects are found, they will show in the Scan results - Select action for found objects and offer three options.
      Ensure Cure (default) is selected, then click Continue > Reboot now to finish the cleaning process.

      62117367.jpg

      Note: If Cure is not available, please choose Skip instead, do not choose Delete unless instructed.
    • A report will be created in your root directory, (usually C:\ folder) in the form of "TDSSKiller.[Version]_[Date]_[Time]_log.txt". Please copy and paste the contents of that file here. There may be 3 logs > so post or attach all of them.
    • Sometimes these logs can be very large, in that case please attach it or zip it up and attach it.

    Here's a summary of what to do if you would like to print it out:

    If in doubt about an entry....please ask or choose Skip

    Don't Delete anything unless instructed to!

    If a suspicious object is detected, the default action will be Skip, click on Continue

    If you get the warning about a file UnsignedFile.Multi.Generic or LockedFile.Multi.Generic please choose
    Skip and click on Continue

    Any entries like this: \Device\Harddisk0\DR0 ( TDSS File System ) - please choose Skip.

    If malicious objects are found, they will show in the Scan results and offer three (3) options.

    Ensure Cure is selected, then click Continue => Reboot now to finish the cleaning process.
    Note: If Cure is not available, please choose Skip instead, do not choose Delete unless instructed.

    ~~~~~~~~~~~~~~~~~~~~

    You can attach the logs if they're too long:

    Bottom right corner of this page.
    reply1.jpg

    New window that comes up.
    replyer1.jpg


    Then...........

    Please download and run ComboFix.

    The most important things to remember when running it is to disable all your malware programs and run Combofix from your desktop.

    Please visit this webpage for download links, and instructions for running ComboFix

    http://www.bleepingcomputer.com/combofix/how-to-use-combofix

    http://www.bleepingcomputer.com/download/combofix/dl/12/ <---ComboFix direct download

    Please make sure you click download buttons that look similar to this, not "sponsored ad links":

    bleep-crop.jpg

    Ensure you have disabled all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

    Information on disabling your malware programs can be found Here.

    Make sure you run ComboFix from your desktop.

    Give it at least 30-45 minutes to finish if needed.

    Please include the C:\ComboFix.txt in your next reply for further review.

    ---------->NOTE<----------

    If you get the message Illegal operation attempted on registry key that has been marked for deletion after you run ComboFix....please reboot the computer, this should resolve the problem. You may have to do this several times if needed.

    MrC


     
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MrCharlie

MrCharlie

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Clean out temp files:

Download TFC from here and save it to your desktop.
http://oldtimer.geekstogo.com/TFC.exe
http://www.bleepingcomputer.com/download/tfc/dl/92/
Close any open programs and Internet browsers.
Double click TFC.exe to run it on XP (for Vista and Windows 7 right click and choose "Run as administrator") and once it opens click on the Start button on the lower left of the program to allow it to begin cleaning.
Please be patient as clearing out temp files may take a while.
Once it completes you may be prompted to restart your computer, please do so.
Once it's finished you may delete TFC.exe from your desktop or save it for later use for the cleaning of temporary files.

-----------------------------------------------

Please download AdwCleaner from HERE or HERE to your desktop.

  • Double click on AdwCleaner.exe to run the tool.
    Vista/Windows 7/8 users right-click and select Run As Administrator
  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • When it's done you'll see: Pending: Please uncheck elements you don't want removed.
  • Now click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
  • Look over the log especially under Files/Folders for any program you want to save.
  • If there's a program you may want to save, just uncheck it from AdwCleaner.
  • If you're not sure, post the log for review. (all items found are adware/spyware/foistware)
  • If you're ready to clean it all up.....click the Clean button.
  • After rebooting, a logfile report (AdwCleaner[s0].txt) will open automatically.
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of that logfile will also be saved in the C:\AdwCleaner folder.
  • Items that are deleted are moved to the Quarantine Folder: C:\AdwCleaner\Quarantine
  • To restore an item that has been deleted:
  • Go to Tools > Quarantine Manager > check what you want restored > now click on Restore.

Next..................

thisisujrt.gif Please download Junkware Removal Tool to your desktop.

  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.

Next.........


If you're using Malwarebytes 2.0, please run a Threat Scan
Click on settings > Detection and Protection > Non-Malware Protection > PUP (Potentially Unwanted Program) detections > Make sure it's set to Treat detections as malware
Same for PUM (Potentially Unwanted Modifications)
Quarantine All that's found

------------------------------------

Last:

Re-scan with FRST and please make sure the addition box is checked.
Post or attach the logs.

MrC

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gklos

gklos

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Thank you very much for your help. Laptop works fine. Maybe it didn't became as fast as a thunderbolt but after the cleaning process my laptop in noticable faster. Probably the big difference in speed would be observed if I reinstalled Windows and all the necessary software but this is very laborious task. Once again thanks a lot.

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MrCharlie

MrCharlie

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Good, I'll give you some links to slow computers when we're done.

Lets check your computers security before you go and we have a little cleanup to do also:

Download Security Check by screen317 from HERE or HERE.

  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • If you get Unsupported operating system. Aborting now, just reboot and try again.
  • A Notepad document should open automatically called checkup.txt.
  • Please Post the contents of that document.
  • Do Not Attach It!!!
MrC
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gklos

gklos

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Results of screen317's Security Check version 0.99.85  

 Windows 7 Service Pack 1 x64 (UAC is enabled)  

 Internet Explorer 11  

``````````````Antivirus/Firewall Check:`````````````` 

Ochrona komputera   

 Antivirus up to date!   

`````````Anti-malware/Other Utilities Check:````````` 

 Java 7 Update 55  

 Java version out of Date! 

 Adobe Flash Player 14.0.0.125  

 Adobe Reader 10.1.10 Adobe Reader out of Date!  

 Mozilla Firefox 29.0.1 Firefox out of Date!  

 Google Chrome 35.0.1916.114  

 Google Chrome 35.0.1916.153  

````````Process Check: objlist.exe by Laurent````````  

 Pakiet Bezpieczenstwa UPC apps ComputerSecurity Anti-Virus\FSGK32.EXE 

 Pakiet Bezpieczenstwa UPC apps ComputerSecurity Anti-Virus\fssm32.exe 

 Common Files Microsoft Shared Microsoft Online Services MSOIDSVC.EXE 

 Common Files Microsoft Shared Microsoft Online Services MSOIDSvcm.exe 

`````````````````System Health check````````````````` 

 Total Fragmentation on Drive C:  

````````````````````End of Log`````````````````````` 
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MrCharlie

MrCharlie

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Out dated programs on the system are vulnerable to malware.
Please update or uninstall them:

----------------------------------------

Java 7 Update 55 <----please update, should be Update 60
Java version out of Date! <--------Go to control panel > Java > Update Tab > Update Now
Uncheck the box to install the Ask toolbar!!!, McAfee Security Scan Plus or any other free "stuff".

If there's no update tab in Java, uninstall it and Download and install the latest version from Here
Uncheck the box to install the Ask toolbar!!!, McAfee Security Scan Plus or any other free "stuff".

-------------------------------------------

Adobe Reader 10.1.10 Adobe Reader out of Date! <---please check for an update if available or uninstall and download and install Foxit Reader which is less vulnerable to malware and much better than Adobe. Don't install any toolbars that may come with it (ASK Toolbar).

-------------------------------------------------


Mozilla Firefox 29.0.1 Firefox out of Date! <---please update
https://support.mozilla.org/en-US/kb/update-firefox-latest-version

-----------------------------------------------

A little clean up to do....

Please Uninstall ComboFix: (if you used it)

Press the Windows logo key + R to bring up the "run box"

Copy and paste next command in the field:

ComboFix /uninstall

Make sure there's a space between Combofix and /

cf2.jpg

Then hit enter. (it may look like CF is re-installing but it's not)
This will uninstall Combofix, delete its related folders and files, hide file extensions, hide the system/hidden files and clears System Restore cache and create new Restore point

(If that doesn't work.....you can simply rename ComboFix.exe to Uninstall.exe and double click it to complete the uninstall or download and run the uninstaller)

---------------------------------

bwebb7v.jpgDownload Delfix from here and save it to your desktop. (you may already have this)

  • Ensure Remove disinfection tools is checked.
  • Click the Run button.
  • Reboot

Any other programs or logs that are still remaining, you can manually delete. (right click.....Delete)
IE: RogueKiller.exe, RKreport.txt, RK_Quarantine folder, C:\FRST folder, FRST-OlderVersion folder, MBAR folder, etc....AdwCleaner > just run the program and click uninstall.

Note:
If you used FRST and can't delete the quarantine folder:
Download the fixlist.txt to the same folder as FRST.exe.
Run FRST.exe and click Fix only once and wait
That will delete the quarantine folder created by FRST.
The rest you can manually delete.

-------------------------------

Any questions...please post back.
If you think I've helped you, please leave a comment > click on my avatar picture > click Profile Feed.

Take a look at My Preventive Maintenance to avoid being infected again. (My Preventive Maintenance also found HERE)

Good Luck and Thanks for using the forum, MrC

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AdvancedSetup

AdvancedSetup

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Glad we could help. :)

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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